Freshsales
Freshworks Inc.External reviews
1,226 reviews
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The Metrics Help So Much
What do you like best about the product?
Automatic emails with information regarding performance
What do you dislike about the product?
It seems like it isn't the main focus of the freshworks suite, so I'm a new user and it just was thrown in as a bundle, but it has a ton of potential.
What problems is the product solving and how is that benefiting you?
We didn't know what our funnel conversion and drop off % were - and this absolutely solves that issue.
Recommendations to others considering the product:
This is my first experience with this type of software, so I don't have anything specific to compare it with. I just know that trying to use Google Analytics alone for measuring conversions is a nightmare and it was much easier using FM.
Easy and robust at the same time.
What do you like best about the product?
We like how easy it was to configure it, the different tools it offers us for analysis, A / B tests, funnel and many others, it shows us everything in a main page, which makes it manageable to handle it. Freshmarketer is a robust tool ideal for marketers and marketing teams, in our organization we are very familiar with their way of working so efficiency and dynamism are growing all the stronger.
What do you dislike about the product?
The price seemed high to us; but in fact it was worth the investment, Freshmarketer fulfilled and fulfilled our expectations, the work flow is kept clean in the same place, possibly it should have deeper functions and it is not of great inconvenience for our company.
What problems is the product solving and how is that benefiting you?
The point of time is what has solved us the most, its tools are designed for digital advertisers, and that's great very useful, it has several alternatives and adapts to each need is a powerful tool for testing, without complications or mistakes as long as you manage to manage it completely, this is a tool that has made our company grow potentially.
Recommendations to others considering the product:
It is based on the cloud and the web can do an excellent job at any time, we love the way it is configured in the connection of the tests and other applications, it has a free version but it is very basic, no clutter its cost is high for the small business; but it's worth it for its characteristics.
A complete system for your sales area
What do you like best about the product?
The tools of Freshsales to track sales are quite complete. These tools give you a lot of important information to analyze the process of selling a product from the beginning to the end. Being able to review all the details in an integral way helps you to access more data and improve the sales process to see what is most wrong and what is best working.
You can make contacts through mail, calls and also identify potential customers who may be interested in your products. The calls are a good way to establish contact with potential customers, since it is a more direct way to know their interests and to be able to better inform them about all the characteristics of the products.
You can make contacts through mail, calls and also identify potential customers who may be interested in your products. The calls are a good way to establish contact with potential customers, since it is a more direct way to know their interests and to be able to better inform them about all the characteristics of the products.
What do you dislike about the product?
The interface is somewhat simple, it lacks some functionalities and the menu has difficult options to access. Many times when you are looking for a specific tool or configuration you must get into several different menus until you find one of them in one of them. They should better organize all the menus so that everything is more visible.
What problems is the product solving and how is that benefiting you?
Our sales are now more effective. With freshsales we have been able to improve the sales system and we have managed to see what mistakes we made in some parts of the process. Analyze the information of the entire sales process has served to adapt and make changes quickly.
We communicate more directly with our customers through Freshsales. We mainly use telephone calls, since it seems like a good way for the client to know our products better and we know what they want.
We communicate more directly with our customers through Freshsales. We mainly use telephone calls, since it seems like a good way for the client to know our products better and we know what they want.
Recommendations to others considering the product:
Getting your sales area to grow and your customers to be more satisfied with the products your company sells is very important. A tool like Freshsales is a great addition to make the sales process more complete, efficient and profitable.
Freshmarketer is a great option for digital marketing
What do you like best about the product?
There are quite a few things that we have liked about this software for heatmap. Firstly, its deployment in the cloud (very stable) and its orientation for sales management. Freshmarketer offers the user a test management tool, with which it is excellent to conduct market studies. It also allows the possibility of creating, organizing and segmenting marketing campaigns for email.
What do you dislike about the product?
What we did not like about this platform is its price. Freshmarketer costs an investment of $ 99 per month, which seems excessive that there are other software heatmap cheaper and with the same specifications. The visual editor of freshmarketer is slow and not very customizable (a problem for marketing automation) and its radial mapping management tool takes a long time to work.
What problems is the product solving and how is that benefiting you?
Thanks to our use of the freshmarketer platform our sales management has become much faster. Our handling of landing pages has become more varied, and now we are allowed to perform statistical relevance analysis of each marketing campaign. It has also facilitated the creation of thermal maps and the mapping of behavior in these.
Recommendations to others considering the product:
Freshmarketer is a highly recommended service if you take into account the limited availability of software on the market for the use of map terms for A / B tests. Its use is highly recommended to segment evidence either by public or by zones.
organizing our clients and analyzing potential customers is no longer a problem
What do you like best about the product?
As we were managing this software, Freshsales has excelled in effectively doing the tracking and tracking to make a timely sale. Through this software has driven our production, since in a short time makes its processes effective and timely, it is a high performance software, easy to feed and store data so that our sales are safe and efficient.
What do you dislike about the product?
The disadvantages of this software may be that it lacks many functions, they must add more functions and tools to lead to an efficient and timely optimization, its interface is simple, its main task is to improve its interface to make it more striking and pleasant for administrators.
What problems is the product solving and how is that benefiting you?
Freshsales can be said to be practical, with good functions, its traces are effective, it can make calls and send corporate emails, it allows us to organize our clients and to analyze potential clients.
Recommendations to others considering the product:
Without demerit is a software with great advantages, which can help a micro and macro company, is good tools, which quickly support your company, is the best
Freshmarketer: The software that optimizes the conversion rate.
What do you like best about the product?
Its multiple functions and applications and it is of great help to me and my team, the excellent A / B testing tool and the sales funnel even more.
We save a lot of time which is an advantage to my company, the Chrome extension is great I can not complain because creating and managing campaigns directly from the browser is another level.
We save a lot of time which is an advantage to my company, the Chrome extension is great I can not complain because creating and managing campaigns directly from the browser is another level.
What do you dislike about the product?
Freshmarketer is expensive, the free plan is very basic is not what I need, as marketers, we like to save money.
We are aware that these tools must be expensive because of their quality, however, it does not hurt anybody to save money, otherwise it is very useful for my company.
We are aware that these tools must be expensive because of their quality, however, it does not hurt anybody to save money, otherwise it is very useful for my company.
What problems is the product solving and how is that benefiting you?
It is a powerful tool, we have done very well with A / B tests, split URL tests, and funnels.
The company has better understood the behavior of users, and has many features to experience, great documentation and its interface is nice.
The company has better understood the behavior of users, and has many features to experience, great documentation and its interface is nice.
Recommendations to others considering the product:
For its ease of use and great functions Freshmarketer is recommended by my company, its technical support is considered.
This tool could give you great optimization to your organization, be it marketing marketing or digital marketers, maybe a price for many (I include myself) high but it's worth it.
This tool could give you great optimization to your organization, be it marketing marketing or digital marketers, maybe a price for many (I include myself) high but it's worth it.
very timely our sales, simple that makes its handling easy.
What do you like best about the product?
We identified a progress through this software, Freshsales has been an essential strengthening for this company, through it we monitor our sales, we also identify potential customers to run our corporate businesses, it is new and practical because we can send emails, make calls, phone conversations, very timely, their traces are effective, it is agile to perform any operation.
What do you dislike about the product?
Disadvantages would be the interface, it is very simple, they should improve it a bit more, when it is opened by means of Android mobile devices it is very slow and sometimes it does not open, they should make a light application to be more practical when driving by mobile.
What problems is the product solving and how is that benefiting you?
Our company is pleased with this acquisition, this software, despite the little time that has been used, has greatly strengthened our labor management, making our sales very timely, we are happy to have this software, it is very complete compared to other software similar, also has a simple interface that makes it easy to use.
Recommendations to others considering the product:
We can say that they can acquire this software without any fear, it is a very good software and it carries out organization to its follow-ups and sales management, it is very effective in carrying out each process.
An ideal tracking and monitoring for the sales processes of our company.
What do you like best about the product?
We are firmly with Freshsales, a software that has helped us to effectively track our sales processes, it is good software because it analyzes and constantly monitors our potential customers, is quick to perform its operations and functions, we can send emails and that makes it more attractive for us, making telephone conversations is a great thing, it shows us the advantages of identifying opportunities, it has good reports and analyzes of our clients, it is a potential software, that we can recommend with our eyes closed.
What do you dislike about the product?
The weaknesses are few, exporting information is something that does not allow us to do, its interface lacks more work to make it attractive, nice for administrators, it does not allow me to modify the work systems of our company.
What problems is the product solving and how is that benefiting you?
Positively it is a software that has contributed to our development, it is act and functional, it is opportune for the business processes, it is practical, and it is left to manage, it solves what we need, suitable for these types of tasks.
Recommendations to others considering the product:
Easy to say that it can be an option for any company for tracking and tracing of business journeys, our sales are safe with Freshsales, and this can be an appropriate option to improve your efforts.
Freshsales is synonymous with success in sales
What do you like best about the product?
We liked freshsales the system of tasks (tasks) with which it is extremely easy to organize the work in phases, or cycles to complete. We really like that freshsales allows the user to integrate emails to the integrated CRM tool that it brings. In addition, a great plus is that it allows you to make phone calls (it has an extensive multi-channel communication system).
What do you dislike about the product?
We do not like that it is so limiting when it comes to the accessibility permits of each collaborator that we add to the tasks. We do not like their ability to integrate into social networking platforms, nor their ability to integrate accounts. Another problem is that it does not offer a Dashboard in which the use of kanban boards can be implemented. This would make it easier to work.
What problems is the product solving and how is that benefiting you?
The freshsales platform has given us many advantages regarding our possibilities to communicate with customers. Now our relations with customers are better distributed. Before we had problems with tracking our business processes, but this has been resolved with the use of freshsales. Its simplicity has made it easier to work.
Recommendations to others considering the product:
Freshsales is one of the best Customer Relationship management and sales softwares with which we have been able to work. It is recommended to all kinds of SMEs that want to better organize their work time and their client management. Fully recommended to growing sales teams.
One step to make our sales with Freshsales
What do you like best about the product?
We highlight the good representation of Freshsales software, it has contributed in our sales processes, project opportunities, tracking of customer journeys, identification of potential customers, this software has organized every step in order to make our sales, it is gratifying product because it is easy to use, practical, simple to operate, its support is fast and instantly.
What do you dislike about the product?
Their weaknesses may be the high rates to acquire this software, they must lower their prices a little, their graphics or interface are simple, they have to improve them more thoroughly, to add more features and publish instructional videos that serve as support to help Know how to handle this product.
What problems is the product solving and how is that benefiting you?
It can be said that it has been a great opportunity to have this software, it has allowed us to strengthen our relationships in a short time, it has organized and structured our sales, it is a good software, a good tool.
Recommendations to others considering the product:
If you are looking to streamline the sales area of your company, do not hesitate to look for Freshsales, it is a software, very practical, complete to organize your sales and your projects in an immediate way and without so many complications.
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