Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Switched over from Nutshell
What do you like best about the product?
The dashboard and navigation is very User-friendly
What do you dislike about the product?
Integration is not as seamless as I would like
What problems is the product solving and how is that benefiting you?
No
Easy to Use Sales CRM with great features
What do you like best about the product?
Freshsales has reliable and no nonsense platform to use. Pipeline and direct call log feature is great to operate on the go from a smartphone. Also email forward feature is better than other CRMs I have used for Sales Management. Best Free and Low Cost all feature CRM with tons of simple possibilities.
What do you dislike about the product?
The only CRM i could compare and say that it is better in few aspects than Freshsale, is Prosperworks.
Prosperworks is pretty simple and straight forward for businesses like us using G Suite. Another feature that I did not like on fresh sales is the amount of manual data entry we have to do to get into a considerable Lead and Prospect entry process.
Prosperworks is pretty simple and straight forward for businesses like us using G Suite. Another feature that I did not like on fresh sales is the amount of manual data entry we have to do to get into a considerable Lead and Prospect entry process.
What problems is the product solving and how is that benefiting you?
It has been almost 4+ months of using Freshsales. Lead management for our business has increased 3 fold in efficiency.
Recommendations to others considering the product:
Please integrate lead capturing like in Prosperworks.
Also, the Smartphone app design needs to learn to be more simplistic and easy to use. It is much better than others but can be better, I loved the same for Prosperworks.
Also, the Smartphone app design needs to learn to be more simplistic and easy to use. It is much better than others but can be better, I loved the same for Prosperworks.
A valuable CRM tool that's easy to use
What do you like best about the product?
FreshSales was easy to use compared to other similar solutions. We started with a trial and got used to it quickly. It doesn't take much expert training to get people acquainted with system. The interface made sense and was clear to navigate. There are many great CRM features that made it fun to use. We can track emails and take note of contact activities. It gives us a solid overview of leads. They seem to be adding new features all the times, so we like that the system is continutally updates.
What do you dislike about the product?
Connecting to other software can be confusing. It can be slow to load at times, but usually loads fine for the most part. Otherwise, there is not much to dislike about FreshSales. I haven't really used the system as deeply as is possible, so there are still features I have yet to explorer.
What problems is the product solving and how is that benefiting you?
FreshSales allows our entire team to stay connected to all key customer details. Allows data to be easily accessible for more responsive support. Helps us to make more effective sales and marketing decisions. We can use APIs for more customized implementations. We're able to nurture leads and a meaningful and personalized way, which has lead to more conversions.
Recommendations to others considering the product:
I highly recommend FreshSales as a straightforward CRM that is easy to set up and start working for you right away. You'll be given greater access and more control over your customer data, which should lead to better results, whatever that may be. You can stay connect to FreshSales whereever you are, so you can always keep up with your customers and team.
Great tool for entrepreneurial companies.
What do you like best about the product?
Easy on boarding and immediate use without extensive training or support.
What do you dislike about the product?
Could improve ability to customize some of the fields, but still great functionality for the price point.
What problems is the product solving and how is that benefiting you?
Coordination of investor fund raising and BD
Very fast up and running - totally easy to use
What do you like best about the product?
You can set up Frehsales really easy and fast so your team can start working with it in a short time.
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
What do you dislike about the product?
We would need more capabilities for contracting and handling various position per entity. The UI should be more flexible (e. g. place fields there where you need them)
What problems is the product solving and how is that benefiting you?
- Increase the efficiency for our Sales Reps
- Get an overview of all customer activities
- Get an overview of all customer activities
Easy to use platform
What do you like best about the product?
How simple it was to customize fields within the CRM itself.
What do you dislike about the product?
The inability to assign a single contact to multiple accounts.
What problems is the product solving and how is that benefiting you?
Unifying our inside sales team.
Recommendations to others considering the product:
Super, easy-to-use UI/UX
Best CRM
What do you like best about the product?
I like that it streamlines all of my contacts, it also allows me to easily set up tasks on clients we need to follow-up with. It's great for our sales email pitches.
What do you dislike about the product?
We can't really say we've encountered anything we dislike just as yet. Maybe we would say that make it easier to remove certain emails from coming into our inbox.
What problems is the product solving and how is that benefiting you?
Business development, brand partnerships and client outreach.
Fresh Sales Review
What do you like best about the product?
I like its ease of use,mobile App & Ease of importing data from previous CRM
What do you dislike about the product?
Gmail Sync is abit limited,Also the fields should be abit simpler
What problems is the product solving and how is that benefiting you?
Tracking Emails & Phone calls made to clients
Recommendations to others considering the product:
Yes
good application
What do you like best about the product?
it's convenient to send many letters using templates, it's convenient that all contacts are saved and you can view the history
What do you dislike about the product?
when you insert a letter from the sample into the response, the entire correspondence history is erased
What problems is the product solving and how is that benefiting you?
convenient organization of contacts and correspondence history
Recommendations to others considering the product:
I recommend
Great bang for your buck CRM
What do you like best about the product?
FreshSales won us over with their great customer support and the ability to customize the interface to suit our business needs.
What do you dislike about the product?
There are some options we could use without. If we could customize our interface even further by removing those items, that would be great. Their mobile app is not as customizable as their web interface.
What problems is the product solving and how is that benefiting you?
We were looking for more automated ways to aggregate our contact info. FreshSales met the goal.
Recommendations to others considering the product:
Utilize the support team that is available. They are very responsive.
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