Freshsales
Freshworks Inc.External reviews
1,226 reviews
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User friendly
What do you like best about the product?
We love working with freshsales. We like the features, the user friendliness and the look and feel. Its customizable and very easy to work in. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward
What do you dislike about the product?
There are just a view settings which can use some improvement but nothing major
What problems is the product solving and how is that benefiting you?
My sales funnels are monitored.
Excellent CRM for a Startup
What do you like best about the product?
Pipelines and Scoring System , Email capability along with tracking
What do you dislike about the product?
few customisation , but Support team is good
What problems is the product solving and how is that benefiting you?
Sales pipeline and Tracking
Freshsales
What do you like best about the product?
I like the fact that it is easy to use and very user friendly. I was quickly setup and could start managing leads, contacts and deals. For a startup company like ours Freshsales really helped us with an easy solution. I see a lot of options that can come in handy as our business grows.ddd
What do you dislike about the product?
It would have been nice to have some reporting on the free version as well.
What problems is the product solving and how is that benefiting you?
Managing my customers and deals
Later I would also like to use the campain features
Later I would also like to use the campain features
Quick and easy to use.
What do you like best about the product?
All the features are user friendly. The best part is maximum options can be answered by selecting the drop down.
What do you dislike about the product?
App should be contain all the features that are available on website.
What problems is the product solving and how is that benefiting you?
centralization of data and information.
Great Experience
What do you like best about the product?
It has made tracking leads a lot easier for us. And the UI is also easy to use.
What do you dislike about the product?
There is nothing in particular that we didnt like.
What problems is the product solving and how is that benefiting you?
Tracking leads and the communication with them.
I left Pipedrive for this app. Do it yourself!
What do you like best about the product?
Best sales crm tool i have found. Moved from pipedrive across to freshsales because of voip integration and built in workflows for automations and pipeline management.
Very clean user interface, great typography and use of white space
Knowing Freshworks got 55m funding gives me great confidence in future roadmap
Very clean user interface, great typography and use of white space
Knowing Freshworks got 55m funding gives me great confidence in future roadmap
What do you dislike about the product?
No sms yet. Would be nice to have this communication channel added. Would also like to purchase australian mobile numbers.
I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.
I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.
What problems is the product solving and how is that benefiting you?
Separating marketing leads from sales leads is great, forcing me to convert them manually to a deal helps maintain a clean CRM of both data sets.
Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows
Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now.
Has become my default recommendation.
Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows
Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now.
Has become my default recommendation.
Responsive Customer Support and Great System
What do you like best about the product?
We love the ease of customization and the way that the team at Freshsales is always available for a phone call with any tech issues. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward.
They continue to add more features, which has been great for us as we continue to get more functionality for the same price.
They continue to add more features, which has been great for us as we continue to get more functionality for the same price.
What do you dislike about the product?
I think the only challenge that we've faced is that we sometimes have redundant fields that show up on the display, and some glitches with the Quickbooks integration. We'd also love more of a colour cue when a deal is stalled in a certain stage.
Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.
Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.
What problems is the product solving and how is that benefiting you?
Freshsales has really helped us to improve our communication as a sales team and to track the emails and information that we send to the client. It's a great product for our small business, and it looks like it will be really strong for us as we scale.
Great solution, great support, great price
What do you like best about the product?
There are two things that I love about Freshmarketer.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
What do you dislike about the product?
The system doesn't store old heat maps. Meaning, when the page changes, the old screenshot is lost since it's updated to reflect the new page. I'd like a way to store the old heat maps for comparison. Right now, I just have to remember to download them before making any changes.
What problems is the product solving and how is that benefiting you?
We are now running all of our A/B testing through Freshmarketer. We get a lot of visitor insights through the polling. And see how visitors interact with our pages with the heat maps.
Recommendations to others considering the product:
Definitely give it a try!
It is a good user friendly tool.
What do you like best about the product?
It's Heatmap and Polls are the features we really use and find the best.
What do you dislike about the product?
It could be more seamless in the steps one needs to follow and it could be more personalized.
What problems is the product solving and how is that benefiting you?
It helps us in understanding customer behaviour once they are on our website and get a fair idea of the success of that page
Recommendations to others considering the product:
It a good tool and your money's worth. especially if you are beginner it will help your business.
AceBot online tracking
What do you like best about the product?
Heat maps & Session replay . Both these features help me in tracking my goals.
What do you dislike about the product?
unique username for same users when they visit on our website again
What problems is the product solving and how is that benefiting you?
Reconnecting with our users when they face any issue on our website.
Recommendations to others considering the product:
This platform fits in my budget for my day to day tracking.
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