Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Key Ingredient of the Digital Strategy Mix
What do you like best about the product?
The invaluable user insights are key. A+
What do you dislike about the product?
The agnostic approach to website changes.
What problems is the product solving and how is that benefiting you?
Fresh Marketer provides great insight into how users are actually using sites. Instead of using industry trends from other sources, I can speak directly to my clients' users on their website(s).
Recommendations to others considering the product:
Learn how to use it to make certain that you are making the most of the features.
Intuitive software, already increasing my conversion rate
What do you like best about the product?
The Session Replay functionality has been really helpful to catch hesitation points and to pin point user flow. FM has recently updated the search function in the session replay and its been very useful. With the form analytics tool I've been able to pinpoint questions where users are dropping off and causing confusion.
What do you dislike about the product?
The tool is pricey month to month, but you can get a better deal when you sign up for an annual plan. Some of the analytics reports could be rethought to show a better visual interpretation of the data.
What problems is the product solving and how is that benefiting you?
I've increased conversion rates and recognized UX changes that need to be made in the websites I'm managing.
My first impression using Freshsales
What do you like best about the product?
We are an early stage start up. It took minutes for me to sign up and on-board. They do have some very cool features such as email and phone integration. i was also pleasantly surprised when it enriched my prospect information by automatically populating publicly available data
What do you dislike about the product?
So far i havent experienced anything negative to write about. There will always be scope for improvement in any product.
What problems is the product solving and how is that benefiting you?
We use first sales as a CRM application. Its too early to comment. Ease of onboarding and usage are the benefits i have realized so far.
Recommendations to others considering the product:
Its easy to sign and up. they offer a free plan for early stage start ups to get started, store all their leads
Simple and elegant interface offering all the features needed for a growing company
What do you like best about the product?
We like:
- Auto enrichment of customer profiles
- Email tracking
- and Deal pipelines
- Auto enrichment of customer profiles
- Email tracking
- and Deal pipelines
What do you dislike about the product?
Converting leads to contact is a bit cumbersome with many additional steps.
What problems is the product solving and how is that benefiting you?
Keeping in touch with our customers via tasks, reminders etc.
Tracking our deals on the deal pipeline
Tracking our deals on the deal pipeline
Recommendations to others considering the product:
You won't go wrong with using FreshSales as your goto CRM! Everything you might need as a growing company is available!
So many tools at an affordable budget
What do you like best about the product?
Club 2 URLs in a single step in the funnel.
Heatmaps with click percentage shown directly above the event/content/section.
Heatmaps with click percentage shown directly above the event/content/section.
What do you dislike about the product?
Should have an advanced account based attribution feature
Should work simplifying a few features
Should work simplifying a few features
What problems is the product solving and how is that benefiting you?
Funnel analysis and overall user behavior
Keep everyone one the same page.
What do you like best about the product?
we use Freshsales to keep track of contacts and leads. The automated lead scoring system and task assignment functions became my favourite by far
What do you dislike about the product?
Not being able to use the VoIP function on my Andriod phone was disappointing. This may have been rectified via an update by now.
What problems is the product solving and how is that benefiting you?
The efficiency gained by simply being able to see a lead score has helped to make sure everyone on the team knows exactly who to call and when.
Recommendations to others considering the product:
Easy to understand and easy to train agents to use effectively
A fresh look at a CRM platform
What do you like best about the product?
The ease of setting it up fast and easy. The interface is very clean and a breeze to navigate.
What do you dislike about the product?
Not intuitive at first. Limited options.
What problems is the product solving and how is that benefiting you?
My team needed a fast and clean way of following up with leads. Also, the lead scoring allows me to see very quickly which leads are being responsive. I also like the way that it integrates with Fresh Desk.
Recommendations to others considering the product:
Do not expect a CRM platform that is bloated with features you won't need. Fresh Sales is ideal for smaller teams.
Easy to get started and intuitive to use
What do you like best about the product?
Everything just works and the automatic rules for scoring and updating leads reduces the need for manual input.
What do you dislike about the product?
I wish that when I sent a mass email to multiple people it would give an option to customize a few of the emails.
What problems is the product solving and how is that benefiting you?
Keeping sales organized
More Sales with Fresh Sales
What do you like best about the product?
The integration of the CRM, Freshdesk, with Fresh Sales as well as the functionality and features in the blossom version
What do you dislike about the product?
Too much profile fields, it would be good to choose which fields you want to add.
What problems is the product solving and how is that benefiting you?
Converting more leads into customers as you would not always know when to follow up for payment
Recommendations to others considering the product:
A must have
Seamless
What do you like best about the product?
The product is easy to use, and fast in the app.
What do you dislike about the product?
Lot of variables, Can improve this by better understanding the Business you are designing the product for.
What problems is the product solving and how is that benefiting you?
In time status update.
In time access to the records.
In time access to the records.
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