Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Good Tool
What do you like best about the product?
I like the interface, it's a user friendly UI. The tunnel view of the deals is brilliant.
What do you dislike about the product?
I dislike its reporting- the feature can be bettered by adding more endpoints in the download.
What problems is the product solving and how is that benefiting you?
I use it for our Sales Development Team, the Tunnel View of all the deals is super helpful for my day-day to keep track of all that we're working on and the different stages of the deals for everyone in my team.
User Friendly Software - Efficient task scheduling and Easy Outreach to leads
What do you like best about the product?
Freshsales keeps it simple and efficient. The software is sharp, never crashes and customer support has always been great. It allows me to stay up to date with all my clients and new leads. The software also allows you to classify / categorize your clients and leads as per your requirement which makes the sales workflow so much smoother! The Freshsales phone application is a great bonus tool to have when access to my desktop is limited.
What do you dislike about the product?
Sometime bulk emails do not go through and I need to re-run my campaigns. I would however like to mention that whenever I have faced this problem the customer support has been great.
No complaints apart from that.
No complaints apart from that.
What problems is the product solving and how is that benefiting you?
I wont say that Freshsales directly helped me solve a certain problem but it made our sales workflow so much easier. We have been able to stay in touch with our clients and leads much more efficiently which is definitely the reason why our sales in 2017 increased at least 2 fold since 2016!!
Recommendations to others considering the product:
Definitely give it a try.
Personally I think Freshsales is the most efficient and easy to use CRM currently on the market.
Personally I think Freshsales is the most efficient and easy to use CRM currently on the market.
Great tool good value for money
What do you like best about the product?
The tool gives us the possibility to order our deals and contact according our indirect channel. The deals are couplet with our resellers. It is great.
The overview and interface is fantastic
The overview and interface is fantastic
What do you dislike about the product?
I would really like to click and drop overviews. This is a littlebit complicated.
What problems is the product solving and how is that benefiting you?
an overview of the funnel of our partners for low costs!
SImple,& Easy
What do you like best about the product?
I like the simplicity, easy to capture leads, do the follow ups, etc.
the part of the deals it also great. we can see clearly in which stage the potencial customers are.
the part of the deals it also great. we can see clearly in which stage the potencial customers are.
What do you dislike about the product?
The only feature i dont like at all and its a little bit confusing the part where yo convert your leads to a deal.
What problems is the product solving and how is that benefiting you?
Before freshsales we use a spreadsheet to organize and track leads and the stage of the lead.
Now its all in one place.
The email tracking is aswome, now we can have an idea if the client read our emails, proposals, etc.
Now its all in one place.
The email tracking is aswome, now we can have an idea if the client read our emails, proposals, etc.
From Salesforce to Freshsales
What do you like best about the product?
The sales team liked the ease of use compared to SalesForce. Very Intuitive and half the price of SalesForce.
What do you dislike about the product?
Migration from SalesForce to FreshSales was not easy. Partly due to mismanagement of SalesForce data.
What problems is the product solving and how is that benefiting you?
Better/easier integration with outlook.
Great functionality and very straightforward interface
What do you like best about the product?
Overall, I love the design and ease of use of the platform. Also, it's great to have the option of defining multiple pipelines for more complex types of deals. The interface is the fastest and cleanest I've seen from among Hubspot and salesforce.com and you can really just do everything from the pipeline view.
What do you dislike about the product?
There is no direct Gmail integration, like in Hubspot for example, at the moment. The Freshsales email client is nice, but it doesn't match the functionality or feel of Gmail, although that may change with time.
Also, I do miss the timeline view that you had in your deals in Hubspot - it was much easier to add in notes, for example or to manually log calls. However, these are not deal breakers.
Also, I do miss the timeline view that you had in your deals in Hubspot - it was much easier to add in notes, for example or to manually log calls. However, these are not deal breakers.
What problems is the product solving and how is that benefiting you?
Freshsales makes it easy to manage a large number of inbound leads and to monitor their stage in the sales cycle.
Great App for Sales
What do you like best about the product?
Good Layout and a nice way to Organise all your contacts and leads.
What do you dislike about the product?
Not a good iPad App, you can just use the website.
What problems is the product solving and how is that benefiting you?
A nice overview of all our leads and contacts. Furthermore Perfect to contact them directly and have links to the conversations.
Great Service
What do you like best about the product?
The best start up CRM service i have ever seen in the US , I would recommend this service to anyone and i can be honest i dont do surveys but i must for this company
What do you dislike about the product?
Nothing I can honestly say about this company
What problems is the product solving and how is that benefiting you?
The ability to call and properly document a customer concern gives me the ability to solve many problems
Recommendations to others considering the product:
Looking for good product at good price
Great CRM system for a small B2B company
What do you like best about the product?
Very easy to set up a trial account and start trying out the system. We are still in the early stage of implementing the system and adjusting our processes to fit the system. Importing accounts and contacts was very easy. Integration with Office 365 and MailChimp was also a breeze.
What do you dislike about the product?
Bulk emailing to thousands of recipients was a bit problematic so instead I was able to use a third-party integration module with MailChimp. Wish it were easier within FreshSales but the workaround will have to do, for now.
What problems is the product solving and how is that benefiting you?
One place for all our business contact information (emails, addresses, etc). One place for all our leads, deals and pipeline management.
Its Amazing Experience
What do you like best about the product?
We can find all we need in the same portal no need to go on different tabs.
What do you dislike about the product?
there is nothing to dislike as of now
What problems is the product solving and how is that benefiting you?
No any problems as such. In case of benefits it is time saving.
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