Freshsales
Freshworks Inc.External reviews
1,226 reviews
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External reviews are not included in the AWS star rating for the product.
Great alternative to traditional CRM's
What do you like best about the product?
User friendliness and intuitive dashboard. CRM's should make life easier and this is a promising tool. I have been using it for a few months and I am happy to have got rid of the nightmare of navigating through Salesforce. All information in one view and easier reporting. Hopefully, with time and more users, more templates and features will become available
What do you dislike about the product?
There's nothing I dislike per se but as with every new software, it takes time to build a robust product so there are things missing. The good news is that I am seeing new functionality and features being released on a frequent basis so I am willing to be patient.
What problems is the product solving and how is that benefiting you?
Some of the immediate things that come to mind are the ability to do bulk emails to similar prospects, ease of creating lists by filtering through various lead/contact information. Even reporting is easier to do once you get the hang of it. Freshales has helped my company start keeping track and managing its Sales organisation efficiently.
Recommendations to others considering the product:
If you want to get rid of the "traditional crm's" that are hard to administrate and hard to use, I definitely recommend this product!
Continues to impress
What do you like best about the product?
Support and updates from the Team are remarkably impressive. Constant updates to the software implementing positive changes are a major asset.
What do you dislike about the product?
Live dashboard and reporting absence. Would like to have a means to view (live) sales performances on D2D sales/even hourly. Having the reporting at current doesnt allow for insight into shorter time periods, and in the service industry, daily sales are essential for monitoring.
What problems is the product solving and how is that benefiting you?
Freshsales allows me to monitor and implement change within my team(s) at a breeze. Should we need to implement quick promotions, and or satisfy customer requests on mass, FreshSales provides that framework. Also it gives much better visibility into customer Repeat Customer Spending.
The Perfect CRM for Startups !!
What do you like best about the product?
We have been using FreshSales from last 6 Months with 1 month Trail and 5 months paid version.Its really good Interface to understand the CRM for easy sales in an order with tracking system.
We have went for many CRM's but Freshsales have given some cool good features in an basic plan for an startups to Invest in an low price.
We have went for many CRM's but Freshsales have given some cool good features in an basic plan for an startups to Invest in an low price.
What do you dislike about the product?
I could suggest to Freshsales to look at the Android or I store App.Its really not such good whenever we want to give a mail thought the app it was redirecting to the Gmail or Office 365.
Even not good in Notification to show on App.I just felt your Team was busy with Web based CRM not on App.
Even not good in Notification to show on App.I just felt your Team was busy with Web based CRM not on App.
What problems is the product solving and how is that benefiting you?
We completely Sales type of business to fallow up on time to close everyone at right time.So freshsales have done this work well in giving reports and tracking the mails.
The greater lead administator tool
What do you like best about the product?
Managing leads is really easy and you can put all the data you want on every client and it's a great tool for team work, tasks can be assigned to you co-workers. I receive all notifications to my email when a client checks on an email that's really helpful too! I can check everything wherever I go!
What do you dislike about the product?
Is not much as I dislike, but I will be happier if the ranking points of a lead stop rising just for changing some information that was wrong or for adding new camps and info. Also, I believe it´s better if the points just rise up when the client shows his interest (feedback, answers, calls...) A quick tool to clean the data will be great, something that permits to erase a group of leads, something like "ERASE ALL UNQUALIFY LEADS" or "ERASE ALL LEADS WITHOUT DEALS". :D
What problems is the product solving and how is that benefiting you?
Most of all... making more money! this tool is amazing to have full control of all your clients and their movements, I really save a lot of time with leads that don't have any interest at all. This tool Increase the management and respond time of all the leads and deals.
Recommendations to others considering the product:
This tool will help your business and your clients to make deals and have a total control of what's happening, so you can be at your home or traveling and check what's your team doing or if they fulfil the tasks.
Great CRM software for startups
What do you like best about the product?
I loved the fact that Freshsales has thought of all the information that is needed for a startup. Therefore it has great reports to help you to have more insights on how your business is performing.
What do you dislike about the product?
I am new with Freshsales. I definitely need some training in order to use this efficiently.
What problems is the product solving and how is that benefiting you?
Being more organized. Informing the team what the status is of the accounts
Great Tool!
What do you like best about the product?
Easy to use, scales with growing team, clear and concise reporting and workflow.
What do you dislike about the product?
Nothing! The tech support has been efficient and helpful.
What problems is the product solving and how is that benefiting you?
Sharing info between a growing sales team and sharing the right information. Integrating our apps user data to CRM.
Recommendations to others considering the product:
Great tool, easy to use and spend the time customizing everything, territories, API, everything. Will make it much easier to grow with the software.
Great Online CRM App
What do you like best about the product?
The price is very, very affordable. Had used Salesforce previously. for very similar functionality, this is much easier on the bottom line. They are very adaptive to request for changes and have been very accommodating whenever we need functionality added.
What do you dislike about the product?
There are still some features lacking, but I can tell that the team is working hard to update the software. They have even added file attachments and new reporting since we joined at the end of this year.
What problems is the product solving and how is that benefiting you?
We had no way to tangibly track sales processes before. We were dependent on our internal CMS, but this Freshsales has been very helpful tracking revenue in the pipeline. I also use the Deals feature every single day for team follow up.
Recommendations to others considering the product:
I would absolutely recommend trying this software before going with any of the "big guys". Their functionality is on an equal level and their support team is great.
Freshsales does what a good CRM should do with all the support required to get it done.
What do you like best about the product?
The ease of use, functionality and most importantly the support to ensure one is using this application correctly.
What do you dislike about the product?
Timelines to get tasks done in the background could be better communicated. But when the work is done it is done properly.
What problems is the product solving and how is that benefiting you?
The previous CRM was not easy to use, so our users reluctantly used it and rarely utilized it properly. We could also not integrate with our social media platforms seamlessly. Now the data in Freshsales is good and plenty. Exactly what management wants to see.
Recommendations to others considering the product:
Freshsales is as close to an Enterprise grade software as one can get for the price.
Adaptable | Mobile | Efficient
What do you like best about the product?
Without Freshsales I don't know how I would keep track of the myriad of leads and accounts in my portfolio! A virtual sales assistant if there ever was one :)
What do you dislike about the product?
Would be great to be able to link Contacts to Leads. At present I have to create two Leads for the same company instead of 1 Leads linked to multiple Contacts.
What problems is the product solving and how is that benefiting you?
I utilise the notes section to record all sorts of info on my interactions with customers. When it is time to re-engage them, I read up on our last encounter and it appears as though I have the memory of an elephant.
Recommendations to others considering the product:
I have no complaints what so ever. I haven't dabbled with other CRM software but this one works really well for me.
Awesome Product for Startups
What do you like best about the product?
I like the way how the user interface has been built. It's easy to use for any size of companies. And the freemium model for startups is awesome.
What do you dislike about the product?
I don't have any dislikes anything so far.
What problems is the product solving and how is that benefiting you?
Freshsales CRM helps us to keep all customer conversations at one place.
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