Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Best CRM for Affordable Price
What do you like best about the product?
Over the last 1 year, we switched between 2 CRM. Both of them had their own specialties but both missed features which should have been common.
We tried Freshsales, and the CRM did exactly fix all our requirements, starting from email tracking, Deal Creation, User Website Tracking, Lead score and much more.
There were also few other CRM does the same thing what Freshsales do but they were charged way high than freshsales.
Features we Liked the most
Lead Scoring
Website Event Tracking
Auto Lead Capturing
Real Time Email Tracking
We tried Freshsales, and the CRM did exactly fix all our requirements, starting from email tracking, Deal Creation, User Website Tracking, Lead score and much more.
There were also few other CRM does the same thing what Freshsales do but they were charged way high than freshsales.
Features we Liked the most
Lead Scoring
Website Event Tracking
Auto Lead Capturing
Real Time Email Tracking
What do you dislike about the product?
There is not migration available from many top CRM it is limited.
What problems is the product solving and how is that benefiting you?
We Inkmonk are a print marketplace who helps customers to find local sellers and place the order to them directly.
Came like fresh breeze when needed most in our new startup business
What do you like best about the product?
Keeping track of all info of your leads, progress made and all contact details in one place. The advantage is also that all sales persons can update as they go and info is directly available to the rest of the team.
Like the task and appointment function, integrated with email and timeline tracking of all actions taken.
Like the task and appointment function, integrated with email and timeline tracking of all actions taken.
What do you dislike about the product?
The only feature I miss is to export a list of contact details etc. to eg. excell and print a hardcopy of details.
What problems is the product solving and how is that benefiting you?
When salespersons work on their own database - it is a mammoth task to update all the info daily into one file and to keep track of all info added and actions taken, and to be up to date available to the whole team.
In a startup of a business you don't have the time for that and keeping track of leads and progress is essential. Usually CRM packages cost you something - Freshsales also helped us as it is free when you need it most - the beginning. You can grow with them as your business is growing.
In a startup of a business you don't have the time for that and keeping track of leads and progress is essential. Usually CRM packages cost you something - Freshsales also helped us as it is free when you need it most - the beginning. You can grow with them as your business is growing.
My Experience with Freshsales
What do you like best about the product?
The features of the CRM software and the support that I get from freshsales is outstanding.
What do you dislike about the product?
Haven't found anything to dislike so far.
What problems is the product solving and how is that benefiting you?
I really like the tracking of lead and deal stages. Also managed to integrate freshsales into the business website for capturing leads.
Using Freshsales for our business
What do you like best about the product?
Freshsales is the most user-friendly CRM we came across, all my colleagues have found their way in no-time.
What do you dislike about the product?
It would be nice to have the ability to search in e-mails
What problems is the product solving and how is that benefiting you?
Now it's possible for every employee to see the status and communications with our customers
Pleasantly surprised
What do you like best about the product?
For how many offerings Freshsales provides, it is still very easy to use. Today Freshsales is an integral part of our sales technique. We have also had really good interactions with their service team.
What do you dislike about the product?
I wish it had an admin dashboard to easily review the sales teams performance.
What problems is the product solving and how is that benefiting you?
We use Freshsales to make wishlists for our clients. As product comes in, we scan our clients notes to see who is interested in what. This is also a great tool to set client follow-up reminders and schedule appointments
Very Good
What do you like best about the product?
Ease of use and the ability to track right from the user's activity on the website and all the way through the key touch points inside our application is very valuable for our AEs. This helps us to use a single system instead of relying on many tools to understand the context.
Focusing on the lead enrichment and lead scoring right from the initial release gives the confidence that this product will make the life of our AEs simple; letting them focus on spending time with prospects instead of having to deal with multiple tools.
Google Apps integration is a big plus for us. This helps our AEs just to keep using only Freshsales for everything and never having to leave it :)
Focusing on the lead enrichment and lead scoring right from the initial release gives the confidence that this product will make the life of our AEs simple; letting them focus on spending time with prospects instead of having to deal with multiple tools.
Google Apps integration is a big plus for us. This helps our AEs just to keep using only Freshsales for everything and never having to leave it :)
What do you dislike about the product?
More than the features we dislike, we would love to see them fill some of the gaps in the reporting, improved capabilities in API as we are automating a lot and improved enrichment for the leads.
What problems is the product solving and how is that benefiting you?
As we doubling down on the sales team, we want to streamline the sales process and let our AEs spend their time on prospects. With Freshsales API, we are able to just do this!
Recommendations to others considering the product:
Having used other products from Freshdesk, I'm pretty sure Freshsales team will keep building features to meet your sales automation needs :)
Freshsales is one of the best CRM platforms in the market today
What do you like best about the product?
Take Diversion is an active sports, fitness and entertainment startup by Kode Entertainment Ventures Pvt Ltd. At Take Diversion we have tried out several leading CRM platforms to manage our customer data and communication. But Freshsales is the platform we stuck with till date. After using Freshsales for more than 8 months till date, we are happy to say that this is the most flexible, reliable and out of the box solution that fit our need.
Simplicity, no-nonsense platform that is reliable. Accessible across multiple devices and channels.
Simplicity, no-nonsense platform that is reliable. Accessible across multiple devices and channels.
What do you dislike about the product?
As a small and growing company, there isn't much to dislike in Freshsales at this point. The integration with FreshChat is a welcome move and the ease to connect with customers across chat and email is so simple with Freshsales.
What problems is the product solving and how is that benefiting you?
We save a lot of time tracking customer metrics, communication and more with Freshsales. Everything is a one or two click process for us.
Recommendations to others considering the product:
Go ahead, this is a no brainer
Working with Freshsales
What do you like best about the product?
We were working with another CRM and moved over to Freshsales. We really like the responsiveness of the system and the constant additions of new features
What do you dislike about the product?
The integration between Frashsales and Mailchimp through Zapier could be better
What problems is the product solving and how is that benefiting you?
Direct marketing to potential new customers
Freshsales is user friendly and direct
What do you like best about the product?
How simple and clear the user interface is while still providing expected features of any good CRM
What do you dislike about the product?
There arent alot of security options such as IP whitelisting, access reports, other forms of access logging.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of trying to keep track of business leads and track opportunities through the sales cycle
Recommendations to others considering the product:
If you're looking for a CRM that is straight forward and will allow you to focus on the action then this is for you. Freshsales is not complex or filled with features that are hard to understand.
Simplest CRM you'll come across
What do you like best about the product?
The fact that it's simple. Almost has everything you'll need for a SaaS sales team. More importantly, you can make international calls from the CRM itself. No plugins or need to buy anything new.
What do you dislike about the product?
KanBan view of leads is a premium feature. Well, can't blame them for intelligent pricing. :p
What problems is the product solving and how is that benefiting you?
The fact that you don't need to use 4 different things to manage sales. We were using Streak to track opening of emails by leads, Excel sheet to do funnel analysis, Skype to make calls and email to communicate with leads. Freshsales let's you do everything in a giphy.
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