Zendesk Suite
ZendeskExternal reviews
6,642 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk support suite review
What do you like best about the product?
It is the best support ticketing tool, I have worked on. I liked the whole UI and how seamlessly I could switch views to work on different types of cases without worrying about the grouping of the tickets.
What do you dislike about the product?
I didn't like one feature that is timeshift it was buggy sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk suite is solving enterprises problem of creating a support platform which can be use for all types of modes of communication which can help their customers swiftly. I used to handle email tickets and live chats of customers at the same time and it was beautifully designed and didn't affected me productivity when i'm need to check the older emails while chat window is open .
Overall experience with Zendesk Customer Service
What do you like best about the product?
One thing i really like about Zendesk is how easy it is now to manage the customer ticket in one place . The interface is quite simple and easy to undeerstand for new users , even if new users can experience the same after using using it a few days and help to customer by responding to customer faster , which the things that matters the most to the customer's expeience. Love te automation feature that is routing the cases to the right teams like region wise and teams who should be responsible for a particular issues for dedicated problems, Over all the process are making it much more organised and efficient.
What do you dislike about the product?
Yes , I think that need to be improved is like switching directly to the next ticket with out going back to the search or ticket list again , that would save my enoguh time as a admin to resolve the issues faster and make me more time efficient to think deeply about the concern on a daily basis . One more features that should be added like assigning cases directly to engineers if multiple engineers are there in shifts.
What problems is the product solving and how is that benefiting you?
It is easier for the management team to track and get updates on all the employees.
Best ticketing service for customer services
What do you like best about the product?
I used Zendesk when I used to work for a gaming company on a daily and used to get different tickets through its awesome ticketing management system. It was easily able to identify what kind of issues the customers are having and was able to differentiate between them on the basis of just a few tags. It was easily integrated into our messaging system. With zendesk we were able to help our customer and provide them with the best customer support.
What do you dislike about the product?
Crash issues that we used to face 2-3 times in a quarter.
What problems is the product solving and how is that benefiting you?
We were able to reply to customers on time, and it's easily integrated into our system.
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
Comprehensive Customer Support Solution
What do you like best about the product?
Zendesk continues to improve its platform with better automation, AI-driven support tools, and integrations. The ticket management system, shared inbox, and live chat capabilities help streamline customer communication across multiple channels. The platform also offers strong reporting and analytics, making it easier to track support performance and improve response times. Additionally, the integration ecosystem allows seamless connection with other business tools, improving overall workflow efficiency.
What do you dislike about the product?
While Zendesk is very powerful, initial setup and advanced customization can still be complex, especially for smaller teams without dedicated administrators. Some features are spread across multiple modules, which can create a learning curve for new users. Pricing for advanced features can also become expensive as organizations scale.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions and streamlines support workflows. This has significantly improved our response times and enhanced overall customer satisfaction.
Zendesk as 1 in all.
What do you like best about the product?
Zendesk has many good features that sepi think the arate it from rest. I like the most ita user interface and tab navigation.
It makes user handy while working on multiple tabs
It makes user handy while working on multiple tabs
What do you dislike about the product?
I think the feature if call listening facility should be available right away on same chat or email window to make it more convenient.
What problems is the product solving and how is that benefiting you?
Making our company chat bot easy to use for user. We have enabled Zendesk bot in a way it can handle customer queries on chat.
Technical
What do you like best about the product?
One thing I really like about Zendesk for customer service is its AI-driven automation and smart ticket management. It helps support teams automatically categorize tickets, suggest responses to agents, and resolve common customer issues quickly. I also like how it brings multiple channels like email, chat, and voice into a single platform, making it easier for agents to manage customer interactions efficiently and improve overall customer satisfaction.
What do you dislike about the product?
Zendesk could improve by making its interface simpler and reducing the learning curve for new users. Additionally, offering more advanced features in lower pricing tiers would make the platform more accessible for smaller support teams
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
Zendesk Suport Suit Review
What do you like best about the product?
Zendesk Support Suite is an integrated customer service platform that brings together email, chat, voice, social messaging, and a help center into one unified workspace. It’s designed for companies of all sizes to manage and streamline customer interactions.
What do you dislike about the product?
Can be very expensive, and some of the features are with premium only.
What problems is the product solving and how is that benefiting you?
Manage Tickets, Automates workflows, assigns priorities, SLAs, and escalations.
Custom views, macros, triggers, and automations enhance agent productivity
Custom views, macros, triggers, and automations enhance agent productivity
showing 231 - 240