Zendesk Suite
ZendeskExternal reviews
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Customer Support Application
What do you like best about the product?
What I like the most about Zendesk is that it is very user-friendly. It is easy to navigate and you can easily go from one profile to another.
What do you dislike about the product?
Only thing I dislike about Zendesk is that it sometimes a bit slow, maybe it is because of the number of opened application. But it would be helpful if the app itself is precise even with a lot of application being utilized at the same time.
What problems is the product solving and how is that benefiting you?
Most problem is when a client's booking was cancelled involuntary and needs to be rebooked as soon as possible. Zendesk comes in very handy as it can be solved using it by integrating it with other booking platforms.
Comprehensive Platform with Great AI, But Salesforce Still Edges Ahead
What do you like best about the product?
comprehensive, all-in-one platform unifying channels (email, chat, social) for seamless support, powerful AI tools for automation and agent assistance (AI agents, copilots), scalability for growing businesses, and ease of use with quick setup and customizable workflows (triggers, macros).
What do you dislike about the product?
Personally after using salesforce service cloud I just believe salesforce has better abilities for my companies needs
What problems is the product solving and how is that benefiting you?
comprehensive, all-in-one platform unifying channels (email, chat, social) for seamless support, powerful AI tools for automation and agent assistance (AI agents, copilots), scalability for growing businesses, and ease of use with quick setup and customizable workflows (triggers, macros).
Effortless Navigation and Seamless Profile Integration
What do you like best about the product?
The interface is easy to navigate, and profiles are conveniently connected to the main tools.
What do you dislike about the product?
Sometimes, loading a ticket takes longer than expected.
What problems is the product solving and how is that benefiting you?
Emails and tickets that are sent are organized based on the time they are received.
All-in-One Customer Engagement Platform That Empowers Support Teams
What do you like best about the product?
Zendesk can help a person to get up close with customers in a single platform like social media and live chats. Agents can easily create, assign and get solutions on support tickets through their core ticketing system. The only concern about Zendesk is that it becomes expensive quickly and pricing becomes inflexible.
What do you dislike about the product?
Zendesk can be slow or frustrating in terms of its customer support experience, especially on non premium plans, which can delay responses or becomes very difficult to reach out to frequent agent users in the platform.
What problems is the product solving and how is that benefiting you?
It helps us to connect with many popular tools like saleforce and shopify, of which is helping out support team to work within their existing ecosystem without coming up with new workflows in the company.
Effortless Ticket Management and Seamless Team Communication
What do you like best about the product?
We use Zendesk to manage customer escalations by tracking them through tickets. It also facilitates communication between T1 and T2 teams as they handle different cases. I appreciate the ability to create automations and triggers, and I find the macros particularly easy to use.
What do you dislike about the product?
There was a recent update that I didn't particularly enjoy. It seems to have made things within a ticket feel more cluttered, although the features remain useful.
What problems is the product solving and how is that benefiting you?
Zendesk has been instrumental in helping us make sure that customers receive prompt responses after their issues are escalated to the right team. Although we no longer use the voice feature in Zendesk, when we did, it worked well, though it lacked a few features we required. Despite this, we continue to rely on Zendesk as our main ticketing system, and it integrates seamlessly with Aircall.
Amazing Platform with Seamless Telephony and Admin Features
What do you like best about the product?
Zendesk allows you to have amazing platform to be able to perform all your duties and access to telephony system and admin functionality
What do you dislike about the product?
The drop calls issues of not being able to open two Zendesk windows is not good
What problems is the product solving and how is that benefiting you?
It's brings all calls and tickets reporting into one and with Zendesk you do not need multiple systems to perform these tasks
Client Support Platform That Streamlines Communication
What do you like best about the product?
Zendesk brings together email, chat, social media, and phone into one platform, so agents can manage all interactions in a single view. 0This reduces platform switching and improves response times.
What do you dislike about the product?
Although Zendesk integrates with many apps, some integrations can be tricky or require third-party connectors. API limits can also be cumbersome for large-scale automation.
What problems is the product solving and how is that benefiting you?
Clean interface and intuitive design make onboarding easier for support teams, and our Mobile app support ensured that agents could easily respond on the go.
Excellent Platform for Tracking and Resolving Customer Complaints
What do you like best about the product?
A great way to track and resolve customer complaints.
What do you dislike about the product?
We have been happy with the platform for many years.
What problems is the product solving and how is that benefiting you?
To be able to track and resolve customer complaints in a seamless manner.
The Gold Standard for Scaling Multi-Channel Support
What do you like best about the product?
Zendesk is perhaps best known for its ability to pull all customer communications: email, chat, social media, voice, and web forms.
What do you dislike about the product?
I can't think of any drawbacks. Zendesk has been very impactful for me.
What problems is the product solving and how is that benefiting you?
Faster Resolutions
User-Friendly Ticketing with Room for More Product Categories
What do you like best about the product?
ticketing tool, we use it for raising a ticket, it is functional and user-friendly. Any queries logged using Zendesk, we see all the history in a single ticket, but the ticket can be merged into one master ticket, so amazing tool
What do you dislike about the product?
can add more product categories or software categories so that it will help the co., when they purchase the zendesk for their use
What problems is the product solving and how is that benefiting you?
if the tool is down its easy to send a email to zendesk support team and we get instance help from the zendesk support side
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