Zendesk Suite
ZendeskReviews from AWS customer
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Helps with our customer service platform consolidation.
What do you like best about the product?
The support they provide is good. I have also heard their dashboard is strong
What do you dislike about the product?
I’ve only used some features but didn’t find it as effective and lacked interaction across tactics
What problems is the product solving and how is that benefiting you?
Effective customer service tools
i personally picked zendesk and build it up as our internal helpdesk
What do you like best about the product?
HR's best virtual friends in the WFH mode
What do you dislike about the product?
There is nothing negative to mention; discovering this was truly a great experience for us.
What problems is the product solving and how is that benefiting you?
We implemented ZenDesk to build a knowledge library, allowing employees to easily find answers and procedures for their most frequently asked questions outside of regular business hours. Additionally, they can submit tickets for further follow-up whenever needed.
Solid Platform That Will Keep You Steady Through Both Transition Periods And Seasons of Stability
What do you like best about the product?
One of the most intuitive interfaces I've dealt with. The automation features and macro integrations have made customer support a breeze
What do you dislike about the product?
The AI capabilities were helpful at first when it seemed that other tools were more primitive, but recently we've been more impressed by the offerings from other providers.
What problems is the product solving and how is that benefiting you?
Having a platform that streamlines communications with customers (phone call recordings, email exchanges, notes from personal interactions, etc...) has made keeping track of key moments in a customer's journey incredibly useful compared to other ticketing systems and CRMs I've worked with.
It's amazing Support is great and everything is really smooth
What do you like best about the product?
They are very responsive. I had a great experience with them
What do you dislike about the product?
Technical support is really hard to find. Very little documentation; it's not organized in one place. Plus, WhatsApp business api errors are not being sent back on webhook integration channel.
What problems is the product solving and how is that benefiting you?
It give us channel to collaborate with our users. We have chat bot over wahtsapp and its really easy to manage customer behavior.
Business Operations
What do you like best about the product?
Streamlining current process, user friendly system
What do you dislike about the product?
A more tailored approach could be used from account managers -- inital calls and step by step guides offered to enable to set up the platform quickly and efficiently
What problems is the product solving and how is that benefiting you?
streamlining processes
The solution we are been searching for. Let's see how it rolls out.
What do you like best about the product?
The implementing stage is currently underway, and we are quite expectant.
What do you dislike about the product?
Can't give a valid opinion yet. Will be back to give an update.
What problems is the product solving and how is that benefiting you?
Customert service chat service
Zendesk support Suite
What do you like best about the product?
Zendesk is support providing tool by which we can handle customer query and provide proper support and make conversation over mails or create ticket . it also ticket creating tool. we can also run multiple type of calling like auto calling, predective calling , and call blast.
What do you dislike about the product?
Some adance features are avaliable on suscription based either montly or annually. it also reuire technical person to handle or fisrt time integrate with other dialer.
What problems is the product solving and how is that benefiting you?
By using zendesk we can handle customer requests by solving therir problems and creating tikcets whick make records of our customer support. These record are used for audit purpose in future by other admin account.
Zendesk if you are concerned about yuor clients satisfaction
What do you like best about the product?
Zendenkk as a helpdesk is the best form to attack clients issues with ypur product or services, its very customizable so it can fit with software support but it fits to other comoddities.
What do you dislike about the product?
it takes too mucho time to get started ith a helpdesk
What problems is the product solving and how is that benefiting you?
it solving the big fluence of clientes asking for support, and help to track de procees of solving the problem
Great customer service
What do you like best about the product?
it makes it easy for us to track all of our customer inquiries.
What do you dislike about the product?
there isn't a direct integration built with UKG but an API is available.
What problems is the product solving and how is that benefiting you?
HR inquiries.
Best email support
What do you like best about the product?
The interface is user-friendly and allows for easy navigation between different features. I find the customization options quite helpful in tailoring responses to various customer inquiries.
What do you dislike about the product?
However, there is room for improvement in the speed of email loading and processing. Overall, it provides a decent platform for managing customer communications efficiently.
What problems is the product solving and how is that benefiting you?
Decreases a ton of workload and cery easy to use
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