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Zendesk Suite
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
Reviews (6975)
James M.
Simple, Clean Zendesk Interface That’s Easy for Any Team to Use
Reviewed on Nov 09, 2026
Review provided by G2
What do you like best about the product?
Zendesk has a simple, clean interface that makes it easy to set up and use for staff with a wide range of software expertise.
What do you dislike about the product?
The admin centre and AI often link to pages that no longer exist. Links often bounce to pages that are outside the main interface.
What problems is the product solving and how is that benefiting you?
Faster, automated support with a simplified support dashboard.
Computer Software
Zendesk reliably routes user bug reports to engineering
Reviewed on Nov 09, 2026
Review provided by G2
What do you like best about the product?
The API is extremely reliable for building custom webhook integrations. Support tickets push directly into our Jira backlog, which improves our team's response time during critical UI outages.
What do you dislike about the product?
The pricing scales poorly if you need to add read-only seats for developers. Navigating the UI feels sluggish when querying historical tickets to find specific performance logs.
What problems is the product solving and how is that benefiting you?
It acts as a buffer between external users and our engineering team. Support agents can triage incidents before they hit our pagers, drastically improving our ROI and onboarding for new devs.
Gleice O.
Excellent for consulting and monitoring Call Center services
Reviewed on Nov 05, 2026
Review provided by G2
What do you like best about the product?
Here my role is Monitoring Assistant. Thus, I use Zendesk to consult and monitor the service provided by the operator in the Call Center, aiming to align processes for continuous improvement.
What do you dislike about the product?
The tool is very good, however, as we are still in the implementation process, some integrations with other systems are still missing, but other than that, I have nothing to complain about.
What problems is the product solving and how is that benefiting you?
It provides us with information about the operator's service in the Call Center, allowing us to evaluate calls more accurately.
Shawna F.
A Great Way to Stay Updated on Customer Tickets
Reviewed on Nov 02, 2026
Review provided by G2
What do you like best about the product?
A great way to stay updated on customer tickets.
What do you dislike about the product?
There are a few bugs that cause errors every once in a while.
What problems is the product solving and how is that benefiting you?
It keeps all departments up to date on tickets.
shubham m.
Easy Setup, Powerful Ticket Management
Reviewed on Nov 02, 2026
Review provided by G2
What do you like best about the product?
I use Zendesk for Customer Service for the service experience, and I find it a very good platform. I find it useful for managing and assigning tickets to specific employees and departments, tracking tickets, and managing our workflow. It was very easy to set up initially, and I’d recommend it 10 out of 10.
What do you dislike about the product?
Na
What problems is the product solving and how is that benefiting you?
I use Zendesk for Customer Service for service experience and ticket management. It’s useful for assigning tickets to specific employees and departments, tracking tickets, and managing our workflow. I also found it very easy to set up.
Pharmaceuticals
Zendesk Centralizes Support with Flexible Automation and Powerful Reporting
Reviewed on Oct 29, 2026
Review provided by G2
What do you like best about the product?
What I like best about Zendesk is its ability to centralize customer interactions in one place, making it easier for teams to manage inquiries, track case history, and provide a consistent customer experience. The platform offers strong automation capabilities, customizable workflows, and reporting tools that help improve efficiency and visibility into customer service performance. I also appreciate its flexibility, as it can be adapted to support different business models and customer support processes.
What do you dislike about the product?
Zendesk's reporting and administrative configuration can be complex, and troubleshooting integration or ticket creation issues is not always intuitive. Improved reporting flexibility and proactive monitoring would make the platform even more effective.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions, streamlines case management, and automates routine tasks. This helps our team improve response times, increase visibility into customer issues, reduce manual effort, and deliver a more consistent customer experience.
Jonathan G.
Quick Start, but Clunky Setup—Better Onboarding Would Unlock More Value
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
It has not taken too long to get going with the basic versions but I feel we still are not using it to its potential and maybe having a better onboarding solution would help even if this was via AI
What do you dislike about the product?
Somethings feel clunky on set up and it would help to have it more easily setup for new users
What problems is the product solving and how is that benefiting you?
We are moving away from a simple email inbox so we hope to get better insight to issues that we can then fix
Sinakhokonke H.
Easy Seller Email Identification and Customer Profile Updates
Reviewed on Oct 23, 2026
Review provided by G2
What do you like best about the product?
You can identify emails sent by seller, and also you can see when there have new update on the customer's profile.
What do you dislike about the product?
It does not have a feature to inform you if emails have been read by the customer, but it is still good
What problems is the product solving and how is that benefiting you?
You can see if a customer has sent multiple emails and you can raise side conversation for further assistance from other departments.
Nosipho S.
The gold standard for enterprise customer support
Reviewed on Oct 23, 2026
Review provided by G2
What do you like best about the product?
Zendesk brings all customer interactions, including emails, live chat, and phone calls, into a single agent workspace. This way, teams can see the full conversation history without losing context or needing to contact the seller again. The workflow is very good cause you can see macros, views and all the interactions that happened
What do you dislike about the product?
To be honest, there’s nothing I dislike about Zendesk. It makes everything easy, without you needing to use different apps or platforms to communicate with customers.
What problems is the product solving and how is that benefiting you?
Zendesk saves a lot of admin time because you can manage calls and emails in one place. You also have access to customer history, and it follows the ticket across every channel. Now we also have AI that helps reduce incoming ticket volume by automatically answering common questions, without customers even needing to speak to an agent.
Samkelisiwe V.
Trustworthy
Reviewed on Oct 23, 2026
Review provided by G2
What do you like best about the product?
It is very user friendly as it makes the customer information user friendly and ensuring previous conversations, internal notes, and direct communications are easy to follow.
What do you dislike about the product?
It’s hard to track whether the next person has checked and correctly actioned a profile (on the events filter). It’s also frustrating not being able to see who did what exactly on a customer’s profile.
What problems is the product solving and how is that benefiting you?
Whenever there’s a response—whether it’s from the seller or a note left by a colleague—the ticket automatically opens so you’re aware of the action taken.