Zendesk Suite
ZendeskExternal reviews
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Wonderful Service for buisness
What do you like best about the product?
The most helpful part of Zendesk Support Suite is its intuitive ticket management system. It's easy to respond to and categorize tickets, which streamlines support. Also, the ability to link tickets directly to Jira is a huge advantage—it helps coordinate smoothly with the development team when technical issues arise.
What do you dislike about the product?
There’s nothing particularly bad about Zendesk Support Suite. However, I do prefer the previous version of the main dashboard—it was more user-friendly.
What problems is the product solving and how is that benefiting you?
Customer's complain, question, etc.
Using Zendesk for our customer success
What do you like best about the product?
easy to track customer's issue, customized the fields
What do you dislike about the product?
It is not easy to integrate with Atlanssian Jira
What problems is the product solving and how is that benefiting you?
tracking customer's issues, new feature requests
Zendesk feedback
What do you like best about the product?
I like that you can retrieve previous conversations with customers which date back - This has been very handy to search earlier notes or essential information that is useful for solving tickets.
What do you dislike about the product?
I dislike the way images and files are attached to the "tickets" It is sometimes difficult to retrieve images attached to the emails.
What problems is the product solving and how is that benefiting you?
Creating/deleting users, filtering inquiries into categories (Ticket Type) - has been beneficial to understand the type of inquiries we are receiving.
AN EASY WAY TO HAVE AN OVERVIEW OF DATA
What do you like best about the product?
It was very friendly, easy to learn, and very clear. The features and functions don't confuse when searching for specific information about the customer. I wasn't part of any type of integration, but I was able to search and find all types of customer information to provide a prompt and fast solution for the customer.
What do you dislike about the product?
I don't feel that there is anything I dislike about Zendesk. I used the tool for around 4 months, and it would be great if it had an integration with AI.
What problems is the product solving and how is that benefiting you?
Data handling and organization
Overall good experience
What do you like best about the product?
Ticket management, organization, several features and easily integrated with different apps
What do you dislike about the product?
It's not user-friendly for reporting or knowledge hub creation
What problems is the product solving and how is that benefiting you?
Customer queries, customer complaints, order management, e-commerce
Good things come to those willing to put in the effort.
What do you like best about the product?
The amount of features it has, they are endless!
What do you dislike about the product?
It can sometimes be difficult to implement a change, but support are always on hand.
What problems is the product solving and how is that benefiting you?
It gives my agents the tools needed to carry out they job they do.
To process ticket requests, Zendesk is the best solution.
What do you like best about the product?
Editing tickets works wonderfully, it is easy to understand and also easy to convey to new agents. Setting up and integrating a Zendesk is also quite simple, and the maintenance is really straightforward and works wonderfully. That's why, for me personally, even after several years and daily use, Zendesk is the best solution for handling tickets.
What do you dislike about the product?
Unfortunately, the chat is falling by the wayside. The widget just doesn't look nice, and the experience for both the user and the customer service employee is simply not great. Intercom does this better, which is why we also use Intercom for our chat. I would wish for Zendesk to improve in this area so that we can use Zendesk again for both ticket and chat support.
What problems is the product solving and how is that benefiting you?
Our customers create ticket requests when they have issues with our products. We use Zendesk to respond to these and to get an overview.
Great customer support platform for a growing franchise
What do you like best about the product?
Love that it gives us both a helpdesk and also ticketing system all under one platform. Its super powerful, an gives the ability for our franchisees to regularly check in and find what they are looking for. The insights and data points we get are also super useful and help ensure our help desk support content is meeting the demands of the franchisees.
What do you dislike about the product?
I find the setup quite tricky. As a non technical person, all of the email connection tools (while powerful) are quite hard to get working.
What problems is the product solving and how is that benefiting you?
Gives us ability to give our franchisees a space they can easily find information they need to support their business.
Very positive - the platform works well and support has been fine
What do you like best about the product?
REmoving the pain of managing tickets from multiple sources and combining into a single portal to manage
What do you dislike about the product?
some unintuitive ux and navigation. making changes to macros/design/workflow can be painful to test
What problems is the product solving and how is that benefiting you?
as mentioned before - streamlining the support off multiple websites
Reliable and Effective Support Platform
What do you like best about the product?
Zendesk Support Suite offers a clear, intuitive interface that makes managing support tickets easy and efficient. The ability to track, prioritise, and collaborate on customer enquiries in one centralised platform greatly improves response times and service quality. Integration options and automation features also help streamline workflows and reduce manual tasks.
What do you dislike about the product?
Reporting is available; however, it is limited under our current plan. I would generally consider the functionality we require 'basic', but it would require upgrading to a higher plan to access.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralise and streamline customer support enquiries, ensuring no requests are missed or overlooked. It provides clear ticket tracking, team collaboration tools, and visibility over response times, which improves service consistency, accountability, and overall customer satisfaction.
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