Zendesk Suite
ZendeskExternal reviews
6,642 reviews
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A popular Web chat software
What do you like best about the product?
I like it's easy change history management with tagging facility. We can compare from chat history of any specific visitor it means a pure behavioral tracking for returning visitor. I tag the chat conversation with specific keywords like sales , advanced feature requested , bug complained , training session requested etc.
What do you dislike about the product?
I am not able to see anything bad here, that's why I am giving this software 9 out of 10.
What problems is the product solving and how is that benefiting you?
Zendesk chat gives us the advantage to interact with visitors in the real-time .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
We poke/ encourage our visitors with our best possible pitches , well researched decisions.
It reduces frictions and let the customers ask anything they want .
Recommendations to others considering the product:
Zendesk chat i.e our old Zoopim s a perfect app to engage our web visitors and have a real time interaction . It ultimately helps our branding strategies once they interact through their social media tools.
Zendesk Support
What do you like best about the product?
It's super easy to use, and makes working with customers mostly seamless.
What do you dislike about the product?
There seems to be some missing pieces, like how it hides CC'd people on an email. There's some room for growth that I think they're missing out on.
What problems is the product solving and how is that benefiting you?
Answering our customers in a timely manner. How efficient we can be, over all.
Offer support fast and easy.
What do you like best about the product?
Knowledge base and support tickets. Our entire support system is built around using Zendesk for a knowledge base, we have a lot of how-to articles and developer documentation. Zendesk makes it easy to publish and update those articles quickly.
What do you dislike about the product?
Customizability. There is not a lot of ability to customize layout and options, especially at the smaller plan level. Also, when creating knowledge base articles you can't add custom CSS.
What problems is the product solving and how is that benefiting you?
We collect all support and feedback via Zendesk within our web application and mobile apps. The ability to integrate via the API has made it easy to provide a natural experience for our user.
Zendesk was a breath of freshair.
What do you like best about the product?
I love the user interface.It is easy to decipher unlike most rival programs.I also love the functional value Zendesk gives :allowing smooth,effective conversation between agents.
What do you dislike about the product?
I think Zendesk is somewhat complicated.Difficult to do customizations without some tech savvyness.
What problems is the product solving and how is that benefiting you?
It helped us respond to customer query faster and much more efficiently.We never had a case of a query being sent in,without a response from an agent.
Recommendations to others considering the product:
Do a test trial first and see how much it works with you.
Zendesk Reciew
What do you like best about the product?
We have always liked zendesk as an all in one solution.
What do you dislike about the product?
No real issues encountered during our time.
What problems is the product solving and how is that benefiting you?
Speed
Very good for support
What do you like best about the product?
Software is very good and support team is always helpful
What do you dislike about the product?
I don’t have anything...may be the price?
What problems is the product solving and how is that benefiting you?
Using for customer care support
Zendesk makes tracking tickets a breeze
What do you like best about the product?
Zendesk keeps all incoming emails organized nicely and allows each user to easily track their tickets.
What do you dislike about the product?
It could be easier to navigate between other users tickets in order to follow up on issues.
What problems is the product solving and how is that benefiting you?
This helps manage our customer support emails.
Zendesk is a great tool!
What do you like best about the product?
I like that you can set up rules and automation that makes sense for your business.
What do you dislike about the product?
I don't like that its hard to know when you have added or removed people from the thread and know what they can or can not see.
What problems is the product solving and how is that benefiting you?
Better measurements of SLAs and improved customer satisfaction. Easy way for customers to review their experience through support. It allows us to reach out proactively to unhappy customers.
Zendesk is helpful but a little clunky
What do you like best about the product?
Overall, I like that Zendesk has lots of options for integrations and various features.
What do you dislike about the product?
The lack of options for handling duplicate or related tickets. It’s very manual to link them all together in order to keep similar cases all together.
What problems is the product solving and how is that benefiting you?
We solve general customer support questions across various departments.
Great system for handling Support ticket
What do you like best about the product?
I like that I am able to be notified when there have been updates to the ticket, and being able to write internal notes vs. public notes.
What do you dislike about the product?
We've been having a few problems lately with getting notified internally when a Support ticket is submitted. But this has been minor. Overall, the platform works very well for us.
What problems is the product solving and how is that benefiting you?
My coworkers and I are able to communicate internally and externally very quickly in order to resolve our clients' issues. Being able to track the tickets internally across the organization, to see instant confirmation the ticket has been received and to sync it with Salesforce in order to tier out clients has been amazing.
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