Zendesk Suite
ZendeskExternal reviews
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Zendesk makes ticketing much simplier
What do you like best about the product?
What I like best about the Zendesk Support Suite is its comprehensive and flexible approach to customer support. The platform integrates a variety of support channels—email, chat, social media, phone, and even messaging apps—into one centralized hub, making it easy to manage all customer interactions in a single place.
What do you dislike about the product?
While Zendesk Support Suite offers a powerful and comprehensive set of features, there are a few drawbacks that users sometimes encounter. One common issue is the pricing complexity—Zendesk can be expensive, especially for growing businesses, as many advanced features are locked behind higher-tier plans, making it difficult for smaller teams on a budget to fully justify the cost.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving several key problems related to managing customer support at scale. One of the main issues it addresses is the fragmentation of customer communication channels. With Zendesk, all interactions whether they come via email, chat, social media, or phone are centralized in one platform.
Zendesk User Review
What do you like best about the product?
Zendesk allow us to manage user concern in real time via email and chat. There is also Macro that you can create to automatically fill out the fields.
What do you dislike about the product?
There is no auto refresh on your ticket bucket, you need to manually press the refresh button on the View side panel.
What problems is the product solving and how is that benefiting you?
Teams can work together more effectively within the shared ticket. Tracks metrics to improve service delivery. Zendesk help us do our jobs better that leads to greater job satisfaction.
Zendesk Features
What do you like best about the product?
For me, what I like in Zendesk is easy to understand how to operate this. Also, the best thing is, you can access the Zendesk in any device and anywhere.
What do you dislike about the product?
For me, one I dislike in Zendesk is some ticket cannot find even we tried to search. Also don't have guidelines for newbie user.
What problems is the product solving and how is that benefiting you?
For me, Zendesk is helping me to find the all ticket that what I needed and can apply the filtering. Also Zendesk have a macro so we can able to bulk the ticket easily
Ease of End User Support with Zendesk Support Suite
What do you like best about the product?
As an IT Desktop Support Engineer, It is easy to use and navigate the Zendesk Support Suite especially on how to manage tickets. It saving me valuable time using the bulk ticket update features and customizable macros for repetitive task.
What do you dislike about the product?
For me, I don't like about Zendesk Support Suite, It does not have a automatic page refresher function, it's challenging for me to monitor the incoming and open tickets on our bucket especially as an IT Desktop Support Engineer.
What problems is the product solving and how is that benefiting you?
For me as Level 2 Support, It's time-saving, with the use of customizable macros and bulk ticket updates, I can manage the ticket efficiently while ensuring the SLAs and avoiding ticket breaches.
Zendesk Review
What do you like best about the product?
Easily Manage the macros and able to track even the old tickets.
What do you dislike about the product?
As an IT Desktop Support, i think the zendesk is more on Agent/Operations
What problems is the product solving and how is that benefiting you?
Tracking of ticket support and access to the concerns of the user/operations
Smooth User Experience
What do you like best about the product?
The user-friendly interface, it makes easy for both new andexperienced users to navigate it.
What do you dislike about the product?
I think setting up and managing integrations, because some of them can require technical expertise, adding to the workload for teams.
What problems is the product solving and how is that benefiting you?
Sometimes high volumes of customer inquiries can overwhelm teams, leading to delays and missed tickets. Zendesk’s ticketing system help us to track and manage ticket routing and prioritization.
My Zendesk Review
What do you like best about the product?
*Easy to understand and use
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
What do you dislike about the product?
Recently we are experiencing some slow loading issue, but beside that all is good for me.
What problems is the product solving and how is that benefiting you?
It helps us to mitigate and categorize all of our employee's tickets by grouping.
Zendesk Ticketing System is a great tool
What do you like best about the product?
Automation and Macors and Good Analytics
What do you dislike about the product?
Customer support and Training for admins
What problems is the product solving and how is that benefiting you?
The ITSM Process that lacks in the company
Zendesk- Good ticketing system
What do you like best about the product?
It has various reports and dashboards which we can use with the help of Zendesk Explore option. It also has triggers and automations which help us automating various processed. It also supports some apps like time trakcing app which help in tracking the time of agents on various tickets. Also helps in creating support artciles and providing customer porttal to clients.
What do you dislike about the product?
Zendesk Support takes substantial time to respond. their TAT can be much better. And account manager assigned by them are not easy to reach.
What problems is the product solving and how is that benefiting you?
We have 1000+ clients and 100+ implementation specialists who work client change management requests. Zendesk provide a platform for our ticketing soultion and also gives transparency to clients by giving them access to Customer Portal via which they can check the statis of their support requests.
Zendesk
What do you like best about the product?
Zendesk support suite gives real time updates, along with its integration with different other softwares, it is easier to gather insights. Also, it helps to create buckets for team and grouping helps to bifurcate the data easily.
What do you dislike about the product?
Pricing can be improved as per the use cases, also workflow automation can be make easier.
What problems is the product solving and how is that benefiting you?
As we are into solving for the customers, it helps in generating real time support requests from users.
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