Zendesk Suite
ZendeskExternal reviews
6,627 reviews
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Convenient and reliable
What do you like best about the product?
easy to use especially for chats. Very reliable
What do you dislike about the product?
Zendesk is very reliable and easy to use there's no bad reviews
What problems is the product solving and how is that benefiting you?
Be able to be in contact with customers.
Zendesk is very easy to use.
What do you like best about the product?
What I like best about the Zendesk Support Suite is its versatility and user-friendly interface.
What do you dislike about the product?
One common dislike of the Zendesk Support Suite is its pricing structure, which can become expensive as you scale or add more features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like managing multi-channel support, ticket management, enabling automation and self-service, and providing analytics, ultimately enhancing customer satisfaction and team efficiency.
best CRM suite
What do you like best about the product?
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
What do you dislike about the product?
There's really nothing I like least about it, it functions the way it needs to function, and you're able to handle customer tickets with ease
What problems is the product solving and how is that benefiting you?
To interact with customers about their issues with the application or any other problem with our service
Easy to use
What do you like best about the product?
You can use an internal note and a public reply. This lets you put all the documentation in one ticket without the customer getting involved
What do you dislike about the product?
It gets slow sometimes. And I experience a bit lag
What problems is the product solving and how is that benefiting you?
It helps us document all our customers interaction.
Zendesk Review
What do you like best about the product?
What I love most about Zendesk is that I'm able to interact with other departments within the organization by simply raising tickets. I'm also able to open pictures, files, and videos sent by customers via email. I also love the fact that I'm able to choose if I would like my email to be internal or public.
What do you dislike about the product?
It sometimes shows the incorrect time of breached tickets. When I try to send an email it sometimes says email not sent please try again!
What problems is the product solving and how is that benefiting you?
It acts as a communication tool which helps us send and receive emails much quicker. Im also able to use the support and the guide system which is found on Zendesk, it helps me find anything that I might be looking for at that time as I could easily just search for it.
Super user friendly CRM
What do you like best about the product?
Ease of use, super friendly to naviagte which is super nice as this can help agents and leaders to be productive
What do you dislike about the product?
Currently, Zendesk doesn't have the feature on chat where agents can see what the customers are typing so agents can anticipate what the potential reply
What problems is the product solving and how is that benefiting you?
In my company, when a healthcare professional reach out regarding booking a shift, we are able to assist them in booking shifts which means it gives us more revenue
The IT Ticketing system you're looking for
What do you like best about the product?
Price is right for SMB. Quick to stand up. Plenty of out of the box integrations that worked with a little config.
What do you dislike about the product?
Lots of emails. Lots and lots of emails.
What problems is the product solving and how is that benefiting you?
Migrated from OTRS ticketing system to a paid solution that was more stable and easier to train. It tracks all our IT tickets and user complaints and is easily visible between a small IT team.
Zendesk the best there is.
What do you like best about the product?
It is very easy to use and makes life easy, by just searching for a certain department you're able to reach them. I use it every day at work and we communicate easily with our customers.
What do you dislike about the product?
There is nothing to dislike everything works perfectly fine.
What problems is the product solving and how is that benefiting you?
We can easily reach out to other Departments and the problem that has been resolved is that we can now mark a ticket as urgent so we can get a quick response.
Zendesk Backing Suite: A Versatile and Complete Answer for Client care
What do you like best about the product?
1) Bound together Correspondence and easy to use
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
What do you dislike about the product?
1) Assessing
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
What problems is the product solving and how is that benefiting you?
Problems solved by the Zendesk Backing Suite:
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
Intuitive easy to use playforù
What do you like best about the product?
Views that you create for teams members and managers
What do you dislike about the product?
UX can be a bit old looking compared to other software
What problems is the product solving and how is that benefiting you?
managing tickets with system admins and partners
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