Zendesk Suite
ZendeskExternal reviews
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Zendesk Makes Customer Communication Easy and Simple
What do you like best about the product?
Zendesk makes it it easier to communicate with customers whether via emails or chat. It makes it easy and simple.
What do you dislike about the product?
Sometimes you might lose tickets that you have worked and you cannot keep up to see how many tickets you have worked in a day.
What problems is the product solving and how is that benefiting you?
Zendesk sends email on time and the customer receives communication on time regarding the service being provided.
AI-Powered Ticketing Redefined Customer Interaction
What do you like best about the product?
Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality. Use your work email to smoothly connect customer emails and existing apps, and also invite team members.
What do you dislike about the product?
Zendesk is a powerful customer service platform, but there are a few areas where it could improve. The pricing structure can become expensive as advanced features are often limited to higher-tier plans, which may be challenging for smaller teams or growing organizations. Additionally, the reporting and analytics capabilities could be more flexible and detailed to provide deeper insights into customer interactions and support performance
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service reliably connects us with customers from day one, resolving requests smoothly. Its AI handles 80% of ticket automation, and it unifies multiple channel support into a single workspace.
Easy to Use, Great UI, and Smooth Integrations with Slack and Jira
What do you like best about the product?
its easy to use, its fetches enough details from the customer which helps being in a support team.
You can integrate with many tools such as slack, jira etc.
Also, best UI interface, so convenient and nice to look.
You can integrate with many tools such as slack, jira etc.
Also, best UI interface, so convenient and nice to look.
What do you dislike about the product?
Nothing as such, sometimes its slow and i think its happens across all other ticketing tool.
What problems is the product solving and how is that benefiting you?
customers can easily contact us using the Zendesk ticketing tool and we get all the required details from the customer. As I said before, its very easy to use.
A Great Multi-tasking Help & Support Portal
What do you like best about the product?
We used Zendesk for our first startup and it was very helpful for our small team to manage every day tasks. That was before the coming of Agentic AI. We are now preparing to go with it for launch day.
What do you dislike about the product?
Nothing I can point for now, because it is more user-friendly than even some of the latest CRMs.
What problems is the product solving and how is that benefiting you?
Our team can scale support operations with the help of self-service features and AI agents.
Easy to Use and Clear Guidelines—Zendesk Delivers
What do you like best about the product?
Easy to use, not confusing, very clear; good guidelines
What do you dislike about the product?
Although Zendesk is really good, the pricing is a bit too much for small/medium size companies
What problems is the product solving and how is that benefiting you?
Possibility to create ticket prioritization and prevention of cherry picking from agents
Powerful and Scalable Customer Support Platform
What do you like best about the product?
What I like most about Zendesk is its intuitive ticketing system and centralized customer communication. It makes it easy to manage support requests across multiple channels (email, chat, and web forms) in one place, which improves response time and team collaboration. The automation features, triggers, and macros significantly reduce manual effort and help maintain consistent responses. I also appreciate the reporting and analytics capabilities, which provide clear visibility into support performance and help drive data-based improvements.
What do you dislike about the product?
While Zendesk is powerful, the pricing can become expensive as your team grows or when adding advanced features. Some useful capabilities are locked behind higher-tier plans, which can make scaling costly. The initial setup and customization can also feel complex, especially for smaller teams without a dedicated admin. Additionally, the reporting configuration sometimes requires extra effort to get very specific insights without using add-ons.
What problems is the product solving and how is that benefiting you?
Zendesk helps centralize and streamline customer support by bringing all communication channels—email, chat, and web forms—into a single ticketing system. This eliminates scattered conversations and improves visibility across the team. It also solves response time issues through automation, triggers, and SLAs, ensuring that tickets are routed and prioritized correctly. As a result, we benefit from faster resolution times, improved customer satisfaction, better workload management, and data-driven insights through reporting and analytics. Overall, it creates a more structured, scalable, and efficient support process.
Zendesk Keeps Support Organised with Fast Replies, Automation, and Tracking
What do you like best about the product?
Zendesk keeps all customer queries in one place, so support teams can reply faster and stay organised. Automation and tracking help make sure every customer gets the help they need.
What do you dislike about the product?
Zendesk takes time to setup nad learn properly. It also proves costly for small teams or advanced features.
What problems is the product solving and how is that benefiting you?
It keeps all customer messages organised and in one place, so nothing is missed. It help us reply faster and give better support with less effort.
Broad Channel Coverage and Seamless Integrations for Customer Support Teams
What do you like best about the product?
Its breadth of channels coverage. We have our customer service reps team who communicates to customer on phone, WA , Emails and support tech and internal department on chat too.
Another positive point for us is its integration with multiple products
Another positive point for us is its integration with multiple products
What do you dislike about the product?
It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.
What problems is the product solving and how is that benefiting you?
We use Zendesk for our customer service team to support our customers. Tickets get assigned automatically based on the blueprint you set in the portal, so they go to the right department. Customer responses are visible in the portal as well, which helps the team track the full history.
Fast, Easy Interactions with Clear Communication and Smooth Handoffs
What do you like best about the product?
Fast, easy interactions. Even for issues that required escalation, there was clear communication between staff and a smooth handoff.
What do you dislike about the product?
As a former Oracle customer, I don’t have anything negative to add at this time. It’s nice dealing with a company that’s focused on customer service.
What problems is the product solving and how is that benefiting you?
For us, this is an easier-to-manage customer care application with generative AI that currently handles about 80% of our chat interactions. It helps our agents respond faster and makes customer interactions through the application smoother and easier overall.
Cohesive, Smart, and User-Friendly—with Amazing Customer Support
What do you like best about the product?
Cohesive, very smart, easy to use once you understand it, very user friendly, and amazing vustomer support
What do you dislike about the product?
It is so helpful you might get overwhelmed by how inclusive it is.
What problems is the product solving and how is that benefiting you?
Made a very complex bureaucrtic and paper work dense procedures much easier to complete effectively in one place
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