Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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IT has worked great for me!
What do you like best about the product?
How fast it works and how well it keeps me organized with what i work on
What do you dislike about the product?
Color or solved button i wish they were a green red and yellow
What problems is the product solving and how is that benefiting you?
Notification sounds
Changed my day-to-day operations
What do you like best about the product?
Zendesk Support Suite is a great tool to compile all of my inquiries into one easy-to-use platform that enables me to efficiently complete my tasks on a daily basis.
What do you dislike about the product?
It would be helpful to search by ticket number
What problems is the product solving and how is that benefiting you?
It provides a central location for inquires and simplifies my tasks by eliminating multiple sources of data.
Best Place to Offer a Five-Start Service.
What do you like best about the product?
I like how it helps us keep things organized when handling our customer's interactions.
What do you dislike about the product?
I think it could be the lack of certain customization when trying to edit some specific tab. But only that...
What problems is the product solving and how is that benefiting you?
Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.
A platform where all the customer requests fall in one common inbox
What do you like best about the product?
It makes our life easy where we have all the requests fall into one place.
What do you dislike about the product?
Nothing negative to say about. It is really easy to use.
What problems is the product solving and how is that benefiting you?
Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.
One of the best Chat platform and CRM
What do you like best about the product?
Ease of use and implimentation
Chat platform and CRM
Chat platform and CRM
What do you dislike about the product?
Costing is something which is dissapointing and the basic version lacks many features. Suite is the best but comes with lot of cost.
What problems is the product solving and how is that benefiting you?
Chat platform for our sales and support system
Easy to navigate gui
What do you like best about the product?
The ticketing structure makes it easy to search through.
What do you dislike about the product?
The order in which emails are uploaded in the ticket can be a bit chaos since it's not always in time order.
What problems is the product solving and how is that benefiting you?
Allowing users ability to use the self service portal.
Best system ever
What do you like best about the product?
It has alot of features making it easier to use,and communicate with customers.
What do you dislike about the product?
There's nothing I would say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
It assists me in resolving customer queries by communicating with customer . It also provides me with all the customer information making easito find more than one way to reach them.
Zendesk is the best
What do you like best about the product?
It has everything we need from a support perspective
What do you dislike about the product?
No complaints. We really enjoy using zendesk.
What problems is the product solving and how is that benefiting you?
It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.
Great for Data Analytics and Efficiency
What do you like best about the product?
I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.
What do you dislike about the product?
There should be a sandbox where we can test things out before going live.
What problems is the product solving and how is that benefiting you?
We are able to track responses to our customers in a more concrete way.
User Friendly
What do you like best about the product?
Simple and easy to understand and the features are awesome
What do you dislike about the product?
Limited characters you can write in the comment box.
What problems is the product solving and how is that benefiting you?
It help me organize my daily tasks
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