Zendesk Suite
ZendeskExternal reviews
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High-Quality Service Without the Friction
What do you like best about the product?
Zendesk allows me to provide high quality service without any of the friction that other solutions impose.
What do you dislike about the product?
There really aren't any things about Zendesk that I dislike.
What problems is the product solving and how is that benefiting you?
Automating responses for simpler issues so that I can focus on more complicated problems
Mitigate risk and escalate urgent issues quicker than ever
What do you like best about the product?
It's super easy to search a key word or ticket number and find the ticket history between the customer and tech support. At my last company I loved how CSMs could receive zendesk submissions automatically by being bcc'd to threads. We don't have this set up yet in my current company. As a CSM I used Zendesk often especially to help troublehoot or prep for upcoming calls.
What do you dislike about the product?
It can be hard to search by a customers email or search by a customer's account name. That's why I usually submit tickets on behalf of my customers so that I can add the company name to the subject line.
What problems is the product solving and how is that benefiting you?
Zendesk is essential for managing support tickets and helps our internal support team prioritize tickets and generate JIRA tickets for any bugs.
Powerful Zendesk Features for Growing Support Teams
What do you like best about the product?
I like best how easy Zendesk is to use and how it keeps all customer conversations organized in one place. It helps teams respond quickly and stay efficient.
What do you dislike about the product?
Zendesk can be expensive, especially for smaller teams. Some advanced features require higher-tier plans, and the setup can feel complex at first.
What problems is the product solving and how is that benefiting you?
Zendesk helps organize and manage customer inquiries in one system, reducing missed messages and delays. This improves response times, keeps communication clear, and makes it easier to provide consistent customer support.
Simple Chargebee Customer Access Right Inside Zendesk
What do you like best about the product?
It makes it very simple to access Chargebee Customer information right within Zendesk. I can see their account, subscriptions, and upcoming payments. I can also click a button and it takes me right to the customer account in Chargebee. It was easy to set up. We use it every single day and it saves us time since we don't have to manually search for the customer account in Chargebee.
What do you dislike about the product?
If a customer has a lot of subscriptions, it can be difficult to see them all.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service let's us keep track of all communication between our support agents and our customers. That ensures that requests are handled promptly, and every conversation can be referenced and reviewed later.
Zendesk: Easy Setup, Powerful Ticketing, Reporting, and AI Auditing
What do you like best about the product?
I find Zendesk to be a well-built CRM tool that's great for assigning tickets and generating reports that provide valuable insights. I appreciate the all-in-one platform with integrated and detailed information on customer relationship management. I like its implementations and integrations, as well as the innovative ideas from the brand team. I also value the integrated AI auditor feature for auditing calls and emails. The initial setup was very easy.
What do you dislike about the product?
Nothing more like a dislike, a perfect one go tool
What problems is the product solving and how is that benefiting you?
well-built CRM tool to assign tickets and generate reports for insights. It provides an all-in-one platform with integrated, detailed customer relationship management.
Child Tickets and Side Conversations Keep Everything Organized
What do you like best about the product?
How it groups things together with child tickets and side conversations
What do you dislike about the product?
There are a few things that I believe could be a bit more user friendly. It can be hard to edit certain things. Also, the support emails can be confusing to clients.
What problems is the product solving and how is that benefiting you?
Coverage issues, this allows a much bigger overview of orders and information all being in a shared location
Keeps Patient Queries and Follow ups Clearly Organized
What do you like best about the product?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I recently started using Zendesk for Customer Service to manage patient support queries and diet plan follow-ups.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What do you dislike about the product?
There is not much to dislike about Zendesk for Customer Service for my daily clinic support work. As a new user, the interface feels a little busy in the beginning and takes some time to understand. There are many options on the screen, so it can feel slightly confusing at first. Basic setup is easy, but learning all options takes a little time. Apart from this, it works smoothly for managing patient queries and follow ups.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service is solving the problem of unorganized patient communication for my clinic work. Earlier, patient questions and diet follow-ups were coming on WhatsApp and email, and it was hard to track everything properly.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Easy Ticket Management and Team Collaboration in One Place
What do you like best about the product?
It makes it easy to manage support tickets, keep track of conversations, and collaborate with my team all in one place.
What do you dislike about the product?
It can get expensive as you add more features, and some settings take a while to configure properly. Overall, it’s not always as quick or straightforward to set up as I’d like.
What problems is the product solving and how is that benefiting you?
It centralizes customer support, helps improve response times, and provides clearer visibility into ticket status as well as overall performance.
Versatile Support Tool for Tickets, Calls, and Chats
What do you like best about the product?
It’s a tool that offers multiple options for handling client requests, such as tickets, calls, and chats. We mainly use tickets, but it still seems like a good option overall and a potentially useful tool for service areas.
What do you dislike about the product?
Sometimes the information isn’t fully documented. The forums do have responses, but it would be great if the official documentation included more details and covered more topics.
What problems is the product solving and how is that benefiting you?
This solves how clients can raise support requests and access documentation about the company’s products.
Zendesk Stands Out: Easy to Use and a Dedicated Support Solution
What do you like best about the product?
I’ve used multiple support systems, but Zendesk stands out to me for its ease of use and the dedicated solution it provides.
What do you dislike about the product?
I don’t see much AI in the product, and I also don’t see clear customer enablement on their roadmap or a clear sense of where the solution is headed. I also miss the partnership-level relationship from them.
What problems is the product solving and how is that benefiting you?
We use Zendesk for all of our internal support and case management, including employee requests for IT and HR. For external-facing support, we use support cases from SF, mainly because we already use SF CRM. However, if Zendesk were readily integrated into the CRM, I would prefer to use it instead of SF support cases.
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