Zendesk Suite
ZendeskExternal reviews
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AI the power at your service and integrated natively, all you need to learn is available in the Community
What do you like best about the product?
Test new features, ask for updates. You can customize service to your use case and workflow
What do you dislike about the product?
Make it easy to upgrade and downgrade as required
What problems is the product solving and how is that benefiting you?
It was easy to get started. The best came when we could integrate all other channels (social, voice and chat) and started leveraging our excellent customer service!
We have found using Zendesk very helpful.
What do you like best about the product?
Zendesk is very easy to use, and easy to expand to be used for various things, such as Support Portal, replying to SoMe comments and moderating.
What do you dislike about the product?
Connecting Talk phone number takes weeks.
What problems is the product solving and how is that benefiting you?
Before Zendesk, it was easy to forget to reply to customer as we used Outlook before. With Zendesk, it is easy to follow tickets.
My issue of accessing Zendesk tickets was resolved at the quickest time.
What do you like best about the product?
The go to resolve the issue and constanly keeping in touch to check if the issue got resolved or not. Checking if the solution provided worked or not.
What do you dislike about the product?
I am not an app developer. So the suggestion to perform troubleshooting with codes, that I did not understand where to enter, i did not like.
What problems is the product solving and how is that benefiting you?
ZDSS solves almost all the issues with the application. It benefits me to deliver client related issues in a convenient and speedy way.
Long Time User
What do you like best about the product?
There are many customization options for the tickets/users/organizations, as well as macros that can be created and used to save a lot of time. The Problem/Incident linking is super helpful too.
What do you dislike about the product?
Exporting data about Organizations alone isn't possible at this point. I mean apart from ticket / user data. There are also search results that can't be sorted over the various columns and that seems like basic functionality that is missing.
What problems is the product solving and how is that benefiting you?
For my role, keeping the Organization records up-to-date so that our customer service reps (who are contracted out and have no access to our CSM) are aware of who to contact with Account (Organization) questions, whether a customer's access to their software was deactivated, etc, is super helpful.
When I was in Customer Service we'd only just started the chat and I didn't get much experience with that.
When I was in Customer Service we'd only just started the chat and I didn't get much experience with that.
ZenDesk gets the work done
What do you like best about the product?
overview of tasks, ease of assigning a task to a supporter etc.
What do you dislike about the product?
Looks a bit 80-ish. hard to customize and support from ZenDesk is far too slow. Example: I realized that all mails to customers start with "Hi [agentname]" and it really should have been "hi [customer name]" but I couldn't find out where to change it and now, 48 our after submitting a ticket, I haven't received an answer.
What problems is the product solving and how is that benefiting you?
It handles my case load and task aasignito
Great support and service
What do you like best about the product?
The support team are very friendly and always willing to assist.
What do you dislike about the product?
Difficult to get a meeting for urgent queries.
What problems is the product solving and how is that benefiting you?
Setting up WhatsApp Business Accounts through sunshine conversations platform.
Zendesk is the best
What do you like best about the product?
I've been using Zendesk for almost a decade now ...it's the best Help Desk I've used (I've tried several). It's intuitive and can accommodate our needs, especially in creating hundreds of customized macros and articles. This is how our small team can be as efficient as we are while retaining warm, personable communications with our customers.
What do you dislike about the product?
When site changes happen over the years - most of them are exciting and focus on making our job easier. But sometimes a change happens, and it's not an improvement. Luckily, those are few and far between.
What problems is the product solving and how is that benefiting you?
To be able to support our customers with answers to their questions (via the Help Center, email, chat, and phone) in an efficient way.
Awesome ZD
What do you like best about the product?
It is very easy to navigate and create such a professional outlook.
What do you dislike about the product?
I do not find anything to improve for now as I find it useful.
What problems is the product solving and how is that benefiting you?
Zendes support suite does not give any complications while using.
The Best Ticketing Tool
What do you like best about the product?
Zendesk is very easy to useand learn. It has great reports to monitor the teams performance and also indivudual performace. You can easily intergrate with other softwares to increase it's efficiancy of use.
What do you dislike about the product?
Although their support team is very responsive and supportive, at times the application crashes when loaded with more data. Would suggest they make it to consume less computer memory.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our customer support ticketing software. It helps us support our customers efficiently and effectively. Its a great software to hane team escalations internally.
Great tool for work!
What do you like best about the product?
I like how it helps me navigate things easily and communicate well with the clients using the macros
What do you dislike about the product?
Currently, right now I dont have any bad experiences using this tool.
What problems is the product solving and how is that benefiting you?
This tool helps me solve each case with ease by using the amazing macros we have on this tool. This tool saves time in handling each case that I have.
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