Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk is next level contact center headed in the right direction to advance CX
What do you like best about the product?
Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products.
What do you dislike about the product?
There is limited access to toll-free number control and the inability to add custom attributes to contact center reports.
What problems is the product solving and how is that benefiting you?
We are solving for streamlined call routing, first call resolution, and a personalized customer experience.
Talkdesk hiccups
What do you like best about the product?
That you can make this customized to your business
What do you dislike about the product?
The technical support team-only emails and doesn't pick up the phone and call you. I feel like my issue could have been resolved quicker with a phone call
What problems is the product solving and how is that benefiting you?
Rotaion of calls between co workers
Recommendations to others considering the product:
no suggestions
I like that it shows everything, time, date, amount of calls in and outbound, etc.
What do you like best about the product?
That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.
What do you dislike about the product?
Nothing, I like everything so far. There are errors from the talk desk, and I prefer it then others I used in the past, like Five9 or clod talk. So far, so good, I am happy.
What problems is the product solving and how is that benefiting you?
I have realized I can go back and look at my call history for the past two months or more, which is excellent, and that I can go back and get any voicemail that was ever left. Which is very helpful
talkdesk is great!
What do you like best about the product?
It is a reliable phone system, easy to use, you can transfer calls with ease, and the reception during calls is good. I use a wired headset, and laptop. It is much simpler to use than 8x8!
What do you dislike about the product?
Although the reception is good during calls, I find that sometimes the phone rings too many times. I sometimes wish the phone didn't ring so much. I would like for the phone call to connect right away rather than ringing a lot before you're connected.
What problems is the product solving and how is that benefiting you?
Receiving calls is simple, and the voicemail list is organized. The user-friendly system enables our customers to reach us quicker. Talkdesk allows my team to be more efficient and productive in our daily tasks.
Talkdesk Is The Bridge
What do you like best about the product?
Most companies nowadays only focus on the best customer service side of of the business, but here in Clearly, we also want focus not only on our people but we want to give them the best tools and resources they can use to assist our customers and thats why we have talkdesk. This helps us monitor and improve our agents performace in a daily, weekly and monthly basis.
What do you dislike about the product?
There were times, though, that we had calls waiting in the queue, but the agents were not able to answer the calls for some reason, and that's affecting our service level.
What problems is the product solving and how is that benefiting you?
When doing live monitoring and previous calls, the moment the agent held the customer and consulted other department, the recording will stop for some reason and you won't be able to listen on the continuation of the call. Unless you listen to the person who actually received the call from other department.
Recommendations to others considering the product:
Always consider the system that will help you and your people efficiently on their tasks every day. Easy to access, easy to learn, and easy to use to track reports and monitor your people's performance.
The ease of implementation and evolution of functionalities
What do you like best about the product?
The ease of implementation and evolution of functionalities
What do you dislike about the product?
at the moment nothing to highlight in particular
What problems is the product solving and how is that benefiting you?
management of operators in real time
Amazingly proactive and useful for all users
What do you like best about the product?
This platform allows management to keep close tabs on teams involved in the production while simultaneously enabling the teammates to keep track of their duties throughout the workday.
What do you dislike about the product?
Nothing so far! It has been more helpful than many other platforms I've used before.
What problems is the product solving and how is that benefiting you?
I needed to verify disconnect details, and the team was super in assisting, so it was good to know we had professionals ready to help us out.
awesome, fun and easy to navigate.
What do you like best about the product?
the transferring features make it easy tx
What do you dislike about the product?
It It doesn't show when you are offline in MBR ques
What problems is the product solving and how is that benefiting you?
health care , home care, food
one of the best application in market
What do you like best about the product?
the support the team gives if anything break down
What do you dislike about the product?
Nothing everything is good so far. they are doing great
What problems is the product solving and how is that benefiting you?
easy and hasslefree communication
review
What do you like best about the product?
easy changing the status, easy to see the ringroups
What do you dislike about the product?
having 2 separate windows to make calls and see the queues
What problems is the product solving and how is that benefiting you?
calling clients
showing 421 - 430