Talkdesk
TalkdeskExternal reviews
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Ease of a super helpful system!
What do you like best about the product?
Talkdesk continues to be the perfect tool for our team. It is not only easy to train with, use and customize but is reliable and integrates well with other tools.
What do you dislike about the product?
Without a secure connection you may encounter understandable network connections. To eliminate ensure you are hardwired in and you wont have any issues!
What problems is the product solving and how is that benefiting you?
We are solving customer support issues and have noticed that customers are extremely happy with our connections.
User friendly and Convenient
What do you like best about the product?
Talkdesk help us communicate properly with our clients. With its user friendly interface, you easily navigate from 1 section to another. This is what i liked most in using Talk desk.
What do you dislike about the product?
The downside of this is that the call bar is highly dependent to stable network connection so there would be times in where we would have issues once the network connection fluctuates.
What problems is the product solving and how is that benefiting you?
We usually solve problems with client satisfaction using talkdesk.
Easy navigation
What do you like best about the product?
Since I'm using a different app like this one I can say that Talkdesk is so far the best one. Checking missed calls, call logs, durations in three clicks is the best thing ever.
What do you dislike about the product?
There is nothing really to dislike here. The widget would crash sometimes but there is always a web mode.
What problems is the product solving and how is that benefiting you?
Working as a Sales rep and calling for 8 hours straight I can say that Talkdesk was the best way to do so. Benefits of easy transferring calls, doing conference calls and checking your own duration, missed calls, re-listening to calls made it very easy.
Recommendations to others considering the product:
Make your job easier and use this feature! Best thing ever!
Talkdesk is the way to go!
What do you like best about the product?
It works successfully all the time, very little issues and logging out and logging back in fixes most issues if any.
What do you dislike about the product?
There's not much to dislike about talkdesk! The only issue is one call a day may get stuck on the fetch screen and usually pops up after a few rings. It almost never goes down.
What problems is the product solving and how is that benefiting you?
By using talkdesk it gives my company an opportunity to help our customers in a speedy time frame on a reliable service.
Recommendations to others considering the product:
I would advise to use this service for your company as I have used quite a few different services in my line of work and this is the easiest, most reliable one I have come across.
Easy to use system.
What do you like best about the product?
I like the widget that stays at the top of all of my windows. It helps me get the right thing quickly. It has helped with how quickly I work.
What do you dislike about the product?
I wish that we could change the hold music or the ringtone. It also takes longer when it is fetching data.
What problems is the product solving and how is that benefiting you?
It makes documentation easier with the way it works with Zendesk.
Recommendations to others considering the product:
I would see what options there are in integrating it into the systems you are current;y using.
Customizable and easy to use
What do you like best about the product?
What I like best about Talkdesk is the Callbar application, it's easy to use for agents since the design is simple and straightforward. I also really like the built-in reports Talkdesk provides, as they help achieve our KPIs.
What do you dislike about the product?
There isn't something I necessarily don't like, but an idea for improvement is to be able to track in reports how many missed calls are missed per agent.
What problems is the product solving and how is that benefiting you?
Through Talkdesk we are able to use the Pick Up Rate report which really helped us improve efficiency by providing visibility to our agents of their answered call rate. This visibility improved their answered call rate by almost double.
Next Gen, Cloud based, easy to use. What more could you want?
What do you like best about the product?
I love how easy it is to administrate Talkdesk. We came from a different old school phone system that was a PAIN to administrate. Talkdesk makes life lovely!
What do you dislike about the product?
In a word, groups. If you don't make sure that you track and organize your phone groups well, you can make a mess of it, and make it hard to admin.
What problems is the product solving and how is that benefiting you?
We use talkdesk to run our call center. The best part about it for us is how fast this product allows us to juke around and solve problems. We can easily assign new groups, create IVRs for new numbers, and setup support for new countries very easily.
Recommendations to others considering the product:
Get it. But when you do, just make sure that you don't go hog wild. Track your call groups!!!
Outstanding Service
What do you like best about the product?
Love the transparency of Talkdesk. It is extremely insightful and pulling reports is user-friendly.
What do you dislike about the product?
I haven't come across any downsides to Talkdesk.
What problems is the product solving and how is that benefiting you?
QA for my customer service team has been improved so much with Talkdesk. The call recording feature really gives me insight into what is happening within my call center.
So easy and complete!
What do you like best about the product?
It's just so easy to use and understand. Setting up new phone numbers takes 30 secons, works immediately and without any issue. Also, the analytics dashboard is really complete, we can analyze with just one look what happened on the past days, and what's happening on real time. Status Reporting. Makes it very easy and transparent to see what status you are in/have been in and the amount of each status time. Great for tracking breaks.Definitely great for teams and for managing an incoming call queue with different times that they are available. Talkdesk works great for a smaller call center like ours. I don't have a lot of experience with large call centers, but I would imagine they work well in that scenario as well.
What do you dislike about the product?
Unless you're looking at the real time dashboard, you can't see if anyone else is on the line.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
What problems is the product solving and how is that benefiting you?
With the integration with Salesforce we can actually see if our customers have already called us apart from contacting us via email. With the Chrome extension Click-to-call we can just contact the customer with one click, to solve all their queries.
User Friendly + Outstanding Customer Support
What do you like best about the product?
Talkdesk provides a very user friendly interface, both in the web mode and while using the app on my desktop. I have used a number of phone services over the years, and they truly stand out as one of the best out there. Their customer support is unmatched; very efficient in their helpfulness, I have jumped on a quick phone call if needed, or they are more than happy to assist via email as well. I manage a support team, and am always impressed with how they support their customers.
What do you dislike about the product?
Every now and then an issue pops up (which is usually due to our internet), they are able to help me through the issue, which is good.
What problems is the product solving and how is that benefiting you?
We receive a high volume of inbound calls on a daily basis, which Talkdesk helps us easily handle, as well as returning voicemails. We have also integrated Talkdesk with Salesforce, which is helpful.
Recommendations to others considering the product:
We are a medium to small size company, in terms of reps on the phones, so I am not familiar with how Talkdesk functions with a larger size company. This review should apply to similar size companies, with 10 or less reps on the phones at a given time.
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