My use cases for Workato include business systems integrations, primarily with billing, revenue operations, HR operations, data migrations, ELT, and monitoring.
Workato Enterprise Automation Platform
Workato, Inc.External reviews
756 reviews
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Configuration and flexibility enable task automation with ease
What is our primary use case?
What is most valuable?
What I admire best about Workato is that it is really easy to use and features are continually improving. Most recently, I appreciate using the SDKs because they are really configurable to do what I want in a few steps, cost-wise. The platform is highly configurable and able to connect to anything I want.
From using Workato, I have seen benefits such as writing small reusable components, leading to overall development time being quite low for what we need to do. When new requirements come up, it is really easy to make small tweaks or add another recipe if that is the right thing to do.
What needs improvement?
Based on my experience, it would be really beneficial if the unit tests were improved. It would be helpful if unit tests could use formulas when validating outputs as some data is updated based on the job id or date that the unit test runs. They also do not work as effectively for long-running recipes. I would recommend continuing to add improvements in the unit testing framework.
For how long have I used the solution?
I have been using it for about 8 years.
What do I think about the stability of the solution?
I have not had issues with stability. They have the standard outages, but they do not exceed the standard cloud outages.
What do I think about the scalability of the solution?
Workato scales effectively as long as you know how to build to scale.
How are customer service and support?
The customer support team is always willing to help. The first line does not know as much as the higher tier support, but they are able to figure it out and they are really nice about it and communicative.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is straightforward; there is not really any setup unless you are migrating from a previous tool. Even if you are migrating, it is just building from scratch basically.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the size of your organization. Higher volume is less expensive on a per unit cost.
I absolutely think it is worth the money to have Workato as a tool. No matter where you are at, if you are limited on people or want your people to do more value-added activities, then it is definitely worth it to set something up and not have to worry about it anymore.
What other advice do I have?
A business user could go in and develop something fine, and it would do what it is supposed to do. Like any tool, Workato performs better with people knowledgeable of how to best build within the platform.
"Just Use Workato..."
What do you like best about the product?
I can’t believe how many times I say, “Just use Workato,” throughout the day — and for good reason! Workato makes a small team feel large by expanding the knowledge of my team and empowering us to automate processes that would otherwise require a lot of manual effort. The platform’s intuitive interface, vast library of connectors, and user-friendly workflow builder let us supercharge our workflows and integrate systems seamlessly. It’s like having a superpower that saves us time and allows us to focus on more strategic work. The team at Workato is also very engaged and always innovating.
What do you dislike about the product?
A bit of a learning curve, but Workato Academy has great, easy to follow material.
What problems is the product solving and how is that benefiting you?
Workato helps to tackle time-consuming tasks/reporting/actions. Real-Time triggers offer immediate results. Customizable. The platform offers tons of ways to improve your productivity and effiencity, org-wide.
Workato to save time
What do you like best about the product?
The simple boolean logic allows for the designs of recipes to become very intuitive
What do you dislike about the product?
No real clarity on the practices that are better
What problems is the product solving and how is that benefiting you?
Automation
Integrating systems and processes is a breeze with Workato.
What do you like best about the product?
Workato is easy to use, really powerful, and fun... but even better than all that is the constant improvements and new features added to the product. Workato is always moving in the right direction, from quality-of-life improvements to powerful new features that leverage AI, to the ability to easily debug recipes (scripts), this product is always ahead of the curve.
What do you dislike about the product?
I've been using Workato now for over three years and I haven't once regretted my decision to bring this into our organization. There really isn't anything I dislike about Workato.
What problems is the product solving and how is that benefiting you?
We have a number of internally developed applications. Workato makes it easy to share data between all of our internal tool AND external SaaS apps as well. We also send data from multiple sources into a Big Query database. Workato makes it easy to integrate with all our data sources and send that data to Big Query.
Workato is a great help in creating software integrations
What do you like best about the product?
I love the various features that Workato offers in streamlining software integrations. I also love the user interface and overall user experience of Workato. I love how easy it is to use and the speed and quality of the customer support. I admire the large number of connections that it offers to various applications. Aside from all this, I love Workato as I feel it is the best iPaaS platform.
What do you dislike about the product?
Overall, I love Workato, but if I had to choose something that I potentially dislike or would like to see improve over time, it would be the following: I would like to see some enhancements for integrating code into Workato such as Python or Ruby code.
What problems is the product solving and how is that benefiting you?
Workato is helping me integrate GLs from Portfolio+ to NetSuite as well as support nCino integration. Workato is central in the integration process.
The perfect tool to enable non dev teams to automate technical and business processes
What do you like best about the product?
It is so easy to hook up any given API to the service and integrate all the services you use in one place.
Additionally you don't have to worry about secret management as everyhting is securely stored and cannot be read from other users.
Furthermore the service is advancing more and more giving even more options to get the most out of the different services we use. Workato is really listening to customer feedback which is great to see.
Additionally you don't have to worry about secret management as everyhting is securely stored and cannot be read from other users.
Furthermore the service is advancing more and more giving even more options to get the most out of the different services we use. Workato is really listening to customer feedback which is great to see.
What do you dislike about the product?
I would say that Workato can still improve on making the service easier to use for people who have no understanding about data processing and scripting.
It is super easy to work with the service if you have at least a bit of technical backgroud but the hurdle for non tech teams to start working with it is still pretty high.
It is super easy to work with the service if you have at least a bit of technical backgroud but the hurdle for non tech teams to start working with it is still pretty high.
What problems is the product solving and how is that benefiting you?
We're automating basically all kinds of business processes from IT Support through Slack Bots, User Provisioning which includes all kinds of tools in our tech stack, Data transformation and sending of data from payment service providers and many more.
Automation at its finest
What do you like best about the product?
Scalability & Flexibility: Workato scales well with the business. Whether we're automating simple tasks or orchestrating complex workflows across multiple systems, Workato provides the flexibility and reliability to support growing use cases.
Business Impact: Workato has helped us significantly reduce manual work, eliminate human error, and accelerate time to insights and action — translating to real ROI and better employee and customer experiences.
We are able to scale and do more with a very lean team due to the efficienciy driven by Workato
Business Impact: Workato has helped us significantly reduce manual work, eliminate human error, and accelerate time to insights and action — translating to real ROI and better employee and customer experiences.
We are able to scale and do more with a very lean team due to the efficienciy driven by Workato
What do you dislike about the product?
theres not much to dislike about workato.
What problems is the product solving and how is that benefiting you?
We are able to quickly and efficiently build many integrations (0 -> 50 various integrations in 1 year)
We are pushing Workbots and interaction within Slack to centralize and make the processes more efficient and Workato has enabled us to do so.
We are pushing Workbots and interaction within Slack to centralize and make the processes more efficient and Workato has enabled us to do so.
Great customer support for developing recipes
What do you like best about the product?
Customer service agents are prompt, knowledgeable and friendly. They have a lot of inbuilt connectors.
What do you dislike about the product?
They are on expensive side. There are other competitors which cost much less than Workato.
What problems is the product solving and how is that benefiting you?
It helps transforming data and pushing it from one system to another.
Seamless Integrations Powered by AI and Intelligent Automation
What do you like best about the product?
The platform is incredibly intuitive, making it easy to build and manage automations without heavy engineering effort. Workato’s extensive support for connectors, APIs, and IDP enables seamless integration across systems, while its growing AI capabilities and data services (including ETL and reverse ETL) make it a versatile tool for both operational and analytical workflows.
The responsiveness of the product team and customer support is exceptional—they’re quick to assist and consistently roll out thoughtful improvements based on user feedback. I also appreciate the focus on human-in-the-loop interactions and how the platform simplifies change management, making it easier to adapt and scale automations as business needs evolve.
The responsiveness of the product team and customer support is exceptional—they’re quick to assist and consistently roll out thoughtful improvements based on user feedback. I also appreciate the focus on human-in-the-loop interactions and how the platform simplifies change management, making it easier to adapt and scale automations as business needs evolve.
What do you dislike about the product?
There isn’t much to dislike about Workato—it’s a robust and thoughtfully designed platform. That said, I’d love to see a more intuitive and user-friendly data mapping experience. Additionally, while the AI Assistant is still relatively new, it shows promise. It would be great to see it mature into a more developer-friendly tool, similar to how AI tools like Cursor streamline and accelerate development workflows.
What problems is the product solving and how is that benefiting you?
Workato is helping us solve a wide range of integration and automation challenges across key functions like GTM, Finance, Accounting, HR & Talent, and our EDI team. We’ve streamlined numerous workflows for stakeholders, enabling greater operational efficiency and cross-functional alignment.
Over time, we’ve seen consistent year-over-year growth in hours saved, reduced costs, and improved speed and agility. Consolidating multiple iPaaS solutions into Workato’s unified platform has helped us reduce errors and simplify support. Additionally, Workato’s generative API capabilities, support for ETL and reverse ETL use cases, and the introduction of AI Agents have further enhanced our ability to build scalable, intelligent automations that drive measurable impact across the business.
Over time, we’ve seen consistent year-over-year growth in hours saved, reduced costs, and improved speed and agility. Consolidating multiple iPaaS solutions into Workato’s unified platform has helped us reduce errors and simplify support. Additionally, Workato’s generative API capabilities, support for ETL and reverse ETL use cases, and the introduction of AI Agents have further enhanced our ability to build scalable, intelligent automations that drive measurable impact across the business.
Shift from Ability to Capability
What do you like best about the product?
I love the ability to have both integrations and automations function in the same business transaction.
What do you dislike about the product?
Workato doesn't directly support dictionary data types. This restricts it's ability to aggregate information into data types for complex uses.
What problems is the product solving and how is that benefiting you?
Many of our tools are acquired and maintained by non-technical folks. They can be in operations, sales, marketing, etc. and have operation skills, and they lack the technical skills to build scalable and efficient solutions.
Workato can access thousands of APIs that a only developer knowledge of the specific tool in mind would have to know about. With Workato, I can create integrations without a large technical background.
Workato can access thousands of APIs that a only developer knowledge of the specific tool in mind would have to know about. With Workato, I can create integrations without a large technical background.
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