Workato: Enterprise-Grade iPaaS Built for the Agentic Era
What do you like best about the product?
what I like best about Workato is that it combines ease of use (low-code/no-code automation) with enterprise-grade power (scalability, governance, 1,200+ integrations), while being AI-native through its Genie agents that make automation smarter, faster, and more context-aware.
What do you dislike about the product?
There is nothing I dislike about Workato
What problems is the product solving and how is that benefiting you?
Workato connects everything, automates anything, and brings AI into workflows—helping you work faster, smarter, and more securely.
Interesting workflows
What do you like best about the product?
It helps me and my team to transform ideas into useful workflows for my job. VEry easy to implement, we use it daily in our planning activities.
What do you dislike about the product?
Don't have anything yet, I am working with workato since few months
What problems is the product solving and how is that benefiting you?
I am using it to link apps in order to automate processes between them
Workato as IPaaS
What do you like best about the product?
Ease of use for recipe creation makes integrations an ease
What do you dislike about the product?
Expensive! but worth the price. However we need a different pricing model.
What problems is the product solving and how is that benefiting you?
Workato helps us to solve our platform integrations. We are able to take information in silos and put it into all of our relevant systems for unified visibility into our data.
Efficient Automation with Workato – Simple, Flexible, and Time-Saving
What do you like best about the product?
The best use of Workato with SAP is when you want to bridge SAP’s complex backend processes with modern SaaS applications in a way that’s faster and more flexible than traditional middleware
What do you dislike about the product?
Handling the file storage and lookup tables manually is not very straightforward, especially when you need to delete multiple items at once
What problems is the product solving and how is that benefiting you?
It helps us connect our backend with the frontend.
Flexible and Powerful platform
What do you like best about the product?
Everything can be accomplished with Workato, whether it's a simple or complex use case.
What do you dislike about the product?
The terminology can be a lot, and the documentation isn't always clear.
What problems is the product solving and how is that benefiting you?
Large volumes of integration data.
We have been utilizing Workato for less than a year, big results
What do you like best about the product?
Workato makes it easy to transform your legacy tooling to enable data sharing, syncing, app enablement for tool you would think possible. It has a low TCO and we are creating 35+ integrations live in production with a small,
Lightweight team.
What do you dislike about the product?
Task packs do drive our behavior a bit, but there are solutions for high volume recipes, etc that scale well
What problems is the product solving and how is that benefiting you?
Enterprise grade integration platform
Integration support simplifies automation and reduces errors without existing frustrations
What is our primary use case?
My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.
One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.
What is most valuable?
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.
The best features Workato offers, in my opinion, are the easy integration with many different types of tools.
The Workato interface is so easy to use.
Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.
Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
What needs improvement?
At this moment, I do not remember anything I would see as an improvement.
I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.
For how long have I used the solution?
I have been working in my current field for one and a half years.
What do I think about the scalability of the solution?
I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.
How are customer service and support?
I have never had to contact customer support, so I do not have any experience with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, I used the native solutions of the platform called Pipefy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.
What other advice do I have?
My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.
At this moment, we are a reseller of Workato, but we do not have close contact.
I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.
On a scale of 1-10, I rate Workato an 8.5.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Review of Workato - Powerful business integration platform
What do you like best about the product?
Workato is a robust iPaaS solution that allows you to automate workflows between applications without the need for coding, making it ideal for both business and IT teams thanks to its visual recipe interface and built-in governance. It is highly useful for companies that need to orchestrate processes such as onboarding, marketing, finance, or helpdesk with ready-to-use connectors.
What do you dislike about the product?
Although it is presented as low-code/no-code, many more advanced integrations require technical knowledge to be configured properly.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate processes that previously required a lot of manual work and coordination between different teams and tools. By integrating multiple applications into a single workflow, we’ve reduced repetitive tasks, minimized human errors, and improved data accuracy. This has not only saved us time but also allowed our teams to focus on more strategic and high-value activities, ultimately increasing overall efficiency and productivity.
Streamlined automation that saves time and effort
What do you like best about the product?
Workato makes building and managing integrations incredibly simple with its user-friendly interface and wide range of pre-built connectors. The drag-and-drop workflow builder allows even non-technical users to automate processes efficiently. It’s reliable, flexible, and scales well as our needs grow.
What do you dislike about the product?
While powerful, the pricing can be high for smaller teams, and some advanced features have a steeper learning curve. Additionally, certain complex integrations require more technical expertise than expected, and documentation could be more detailed in those areas.
What problems is the product solving and how is that benefiting you?
Workato has helped us automate repetitive business workflows, streamline data movement between apps, and reduce manual errors in our processes. By connecting multiple tools and systems, it eliminates silos and improves overall efficiency. This saves significant time for our team, allows faster decision-making with real-time data, and enables us to scale operations without increasing manual effort.
The Automation Engine I Needed to Connect My Apps Reliably and Intelligently
What do you like best about the product?
I love Workato's ability to handle both simple integrations and complex, multi-step workflows. The "recipe" builder is intuitive yet incredibly powerful, allowing for conditional logic, loops, and complex data transformations.
The connector library is massive and high-quality. There are connectors for almost every SaaS application we use (Salesforce, NetSuite, Slack, Google Workspace, etc.). The setup is very guided, and I haven't had any authentication or connection issues.
What do you dislike about the product?
While the interface is user-friendly, understanding the Workato logic and its components (triggers, actions, data pills, etc.) can take some time. A novice user might feel a bit overwhelmed at first, though the tutorials and documentation are excellent.
What problems is the product solving and how is that benefiting you?
Before, customer information was scattered across different systems (CRM, ERP, marketing platform). Workato now automatically syncs this data, ensuring a single "source of truth" for all teams.
We have significantly reduced the time spent on manual and repetitive tasks, such as creating new users in multiple apps, notifying teams of key events via Slack, or generating scheduled reports.
