Low Cost, Excellent Value
What do you like best about the product?
Low cost and an excellent value. Very responsive to any event
What do you dislike about the product?
Can't say a lot about dislikes, Arctic Wolf is a great product.
What problems is the product solving and how is that benefiting you?
They help us monitor our cybersecurity across the entire company
Stays ahead of threats with fast alerts and improves compliance documentation for investor readiness
What is our primary use case?
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats, documentation, and security posture.
I typically use Arctic Wolf Managed Detection and Response for spotting cybersecurity anomalies or threats by looking at Azure, specifically Microsoft Azure sign-ins from outside of the country. It alerts us any time that anomaly occurs so we can follow up and make sure it was one of our users.
What is most valuable?
The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs.
The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response.
The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy.
Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures.
Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.
For how long have I used the solution?
I have been using Arctic Wolf Managed Detection and Response for about a year.
What do I think about the stability of the solution?
Arctic Wolf Managed Detection and Response is stable.
What do I think about the scalability of the solution?
The scalability of Arctic Wolf Managed Detection and Response is great, and we have no issues with that.
How are customer service and support?
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.
I would rate the customer support a 10.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used SentinelOne, but it wasn't the full security operations center that Arctic Wolf Managed Detection and Response has.
What was our ROI?
I have seen a return on investment just through the ability to work with bigger and larger investors in my company.
Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that. They also required us to use a security operations center, which Arctic Wolf Managed Detection and Response provided.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very good.
It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.
Which other solutions did I evaluate?
Before choosing Arctic Wolf Managed Detection and Response, we evaluated other options including Comcast, Masondry, Fortinet, and Checkpoint.
What other advice do I have?
My advice for others looking into using Arctic Wolf Managed Detection and Response would be to get involved hands-on and get the whole IT team involved in Arctic Wolf Managed Detection and Response deployment from the beginning.
I found this interview very good and I don't think anything needs to change for the future. I would rate this review a 10.
Arctic Wolf continues to deliver day in and day out!
What do you like best about the product?
Arctic Wolf's ability to gain broad visibility in my environment helps me with awareness that I may not have had otherwise. Also, I love the Concierge Security Team working with me reviewing my environment to help find and close gaps.
What do you dislike about the product?
Truly, I have not experienced a downside. The only thing I could say here is that we have a version of Mimecast that is not integratabtle, but I am not sure the is Arctic Wolf's fault as much as Mimecasts!
What problems is the product solving and how is that benefiting you?
The biggest problem Arctic Wolf is solving for us is bringing all the data into one place and correlating it all together to give us the big picture of what might or is going on in our environment. Also, the CST is constantly delivering value in helping us better our overall security posture.
Arctic Wolf provides the peace of mind to hep me sleep at night.
What do you like best about the product?
Arctic Wolf provides my team and me with the tools, sensors, and early-warning system to manage all data flowing through our network and endpoints proactively. In doing so, any possible security alerts are triaged and/or escalated by their Concierge/SOC teams to ensure my business has round-the-clock protection 7 days a week.
The implementation and onboarding process were very slick, with experts guiding us through each stage and ensuring configuration was optimum for our environment.
What do you dislike about the product?
Not really a dislike, but it took a few days to get used to the amount of data being processed and which of the dashboard screens to review. However, AW's team was on hand to guide us through the process at our regular onboarding meet-ups.
What problems is the product solving and how is that benefiting you?
Having the full suite of tools and a SOC on hand to monitor our systems 24/7.
Capable, Responsive and Budget-Conscious- perfect trifecta
What do you like best about the product?
Their capability and responsiveness, followed closely by their price-point
What do you dislike about the product?
the only thing that needs work in my view is the richness of the SIEM data available for access by the service-user. Their team does an excellent job utilizing the data being sourced from the sensors in our environment, but the ability for me (the customer) to directly query that data-set is somewhat limited.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping bridge the gap between the capabilities and resources a company our size would normally have at our disposal, and the very real needs we have in this space, regardless of our footprint. They bring a level of focus and capability that small companies simply can't deliver for themselves at the price-point.
AWN Team has been a extension to our Security team
What do you like best about the product?
We’ve been using AWN as our Managed Detection and Response (MDR) provider for quite some time now. They continuously monitor and capture all security logs, and only reach out when there’s an issue that requires our attention—reducing noise and allowing us to focus on what matters. In addition, they have a strong team of security experts we can consult with to validate ideas and strengthen our overall security posture.
What do you dislike about the product?
Nothing bad for now. Everything is going well with AWN so far.
What problems is the product solving and how is that benefiting you?
It’s helping us to parse through all the logs and identify any security issues
Solid product, excellent support
What do you like best about the product?
The security concierge service is fantastic. The support and service teams are top notch, with great follow-up and follow-through.
What do you dislike about the product?
There are some quirks in the dashboards and portals, but they're regularly getting updates so eventually the bugs are worked out.
What problems is the product solving and how is that benefiting you?
Unifying our medium-sized environment into a single monitored solution, giving overall visibility to what's happening across the board.
Met Expectations
What do you like best about the product?
24x7 Monitoring, response time, vulnerability management, customer support, Ease of implementation, Integration, webinars and meet-ups.
What do you dislike about the product?
There were few alerts that came out false positives even after suppressing.
What problems is the product solving and how is that benefiting you?
Provides 24x7 monitoring, Constant support and up to date vulnerabilities patching.
Arctic Wolf Never Fails to Impress
What do you like best about the product?
Broad coverage and highly knowledgeable staff. Very easy to onboard with. Quick and easy connection to our systems and logging. They frequently and quickly bring issues and solutions to our attention long before they become a problem.
What do you dislike about the product?
The sudden realization of how much risk we had after bringing them onboard. Arctic Wolf was able to provide us a roadmap to getting ourselves on the better side of the cyber security landscape.
What problems is the product solving and how is that benefiting you?
Our market sector doesn't afford full time IT security. Arctic Wolf has stepped into that role from top to bottom. We've dodged a lot of cyber fire and closed a lot of blind spots in our awareness as well as deficits in our general security. As our team is asked to do more and more, having a partner in Arctic Wolf has been immeasurably valuable.
The concierge team is an extension of our security team
What do you like best about the product?
Our concierge team is what makes our relationship with Arctic Wolf so beneficial. They are extremely responsive to risks and alerts and enacting the escalation paths we have worked with them to define. They have built and regularly refine a plethora of custom reports to help identify vulnerabilities and risks which we discuss on regular cadences. Our team at Arctic Wolf has in essence augmented our security team allowing us to focus on mitigating the identified risks and on the growth and maturity of our security program and security posture as a whole. It's also immensely helpful to have the ability to easily view our many log sources in one platform during investigations whether with their support or on our own.
What do you dislike about the product?
I don't really dislike anything about Arctic Wolf. My only pain point is that the more monitoring you have, the more potential incidents you must investigate which takes time. That said, I don't think this would be much different with any other vendor as we've tuned the alerts about as well as we can to eliminate the majority of false positives without missing legitimate risks.
What problems is the product solving and how is that benefiting you?
We have a small security staff, so their virtual augmentation of our staff has given us the opportunity to focus more on the direction and growth of our program and posture as well as to tackle some of the risks that we were not even aware we had until bringing on Arctic Wolf a few years ago. They help to offload the review of alerts so we only are pulled in to investigate those that can't be determined without a deeper dive. Without the services that our team at Arctic Wolf provide, I wouldn't sleep nearly as well.
