Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
284 reviews
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Breath Easier Managed Security
What do you like best about the product?
24x7 eyes on glass that no SMB or mid-sized enterprises could build themselves without a lot of dedicated security staff. Really like getting instant notifications of threats that need attention, weekly reviews and monthly summaries of security threats. Improving our security posture constantly. Great value for the services.
What do you dislike about the product?
Downside is not acting quickly enough on the threats or prioritizing your own risk. Take the time to read and study the assessments. Graphics could be slightly improved or perhaps offering a daily dashboard for total security assessment. Could be a future next steps.
What problems is the product solving and how is that benefiting you?
Security is ever growing problem and trying to improve your security posture needs continuous attention. Arctic Wolf helps focus attention on severity, alert on events and helps lower risk. They are also alerting on new vulnerabilities. Definitely rest easier knowing that they are helping us keep watch.
Recommendations to others considering the product:
Don't wait on a solution, deploy now. Easy to configure and get started, quick setup time and great onboarding experience.
Top-notch security vendor
What do you like best about the product?
Their managed risk service has help us remediate vulnerabilities much faster and easier.
What do you dislike about the product?
There is really no downside to using AWN that we've encountered so far.
What problems is the product solving and how is that benefiting you?
We are constantly looking at our risk score and comparing it against other financial institutes' benchmarks. We've been able to remediate over 2000 vulnerabilities on over 100 endpoints in a single year. Other vendors that we've used in the past were unable to detect risks at the granular level that AWN does.
Recommendations to others considering the product:
I strongly suggest deploying their iSensors with the Managed Risk Service.
Great Service
What do you like best about the product?
The meetings, the additional support, extra eyes, suggestions, and alerts, to name a few.
What do you dislike about the product?
Nothing at the moment. We are still learning. With so many moving parts and tons of information available, it's hard to say right now.
What problems is the product solving and how is that benefiting you?
Log4j. The visibility and constant monitoring is the best benefit.
It's great knowing Arctic Wolf is watching our back 24/7
What do you like best about the product?
We have automated "AI" systems in place as well but Arctic Wolf's human technicians/engineers are much better at highlighting the important.
What do you dislike about the product?
Sometimes, even with a human overseeing the output some noise still gets through.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is our security 'eye in the sky' always watching and even preemptively suggesting updates/changes/modifications.
Thorough & Insightful; Very happy with our partnership!
What do you like best about the product?
Incredibly thorough, responsive and insightful; a fantastic value that feels like a true partnership as opposed to a relationship with a vendor. Head and shoulders above and beyond our previous IDS/IPS vendor!
What do you dislike about the product?
I hate to be cliche but after a number of years with AWN, there is nothing that I am dissatisfied with. We actively look for opportunities to extend our partnership with AWN.
What problems is the product solving and how is that benefiting you?
Recent threat communications are timely and concise with suggested solutions delivered right to my inbox - a one stop for awarness and remediation. AWN has filled gaps in our security awareness by alerting us to be best practices, benchmarking scans and cloud monitoring services. The Managed Security Awareness Training is something we are very excited for: it removes the administrative overhead of discussing, selecting and reviewing training topics. The mangement of training content and cadence will help to improve our overall awareness by keeping security in the forefront of employees minds and actions.
Simply the best and a leader in this space for a reason.
What do you like best about the product?
Partnering with Arctic Wolf allows my company to sleep easy at night knowing our networks are monitored 24x7 by world-class professionals.
What do you dislike about the product?
Sometimes it takes a while to resolve some false positives but that hardly happens anymore because the longer you partner with them the smarter their AI gets.
What problems is the product solving and how is that benefiting you?
We don't need to feel rushed to hire more Full time Employees to manage your security program, a company can now take their time looking for the right personnel.
Great next gen protection
What do you like best about the product?
Protection from current threats we face today. Non definition based A/V with a great online portal.
What do you dislike about the product?
Online portal doesn't have MFA built-in yet. Otherwise, everything else is great.
What problems is the product solving and how is that benefiting you?
We are able to stay protected since this endpoint solution is AI and behavioral based versus a traditional definition-based A/V.
Recommendations to others considering the product:
Works very well and as intended for a next-gen antivirus. However, this product does not contain a roll-back feature for ransomware. Otherwise it has everything else you need.
Good service and extensive coverage.
What do you like best about the product?
I like the meetings to review our reports and the settings on the reports.
What do you dislike about the product?
The price seems high but compared to hiring a full time person who could not be as available as the staff, this is still a good deal.
What problems is the product solving and how is that benefiting you?
We see the issues that would normally take more digging on our part.
Arctic Wolf monitoring is exceptional
What do you like best about the product?
Arctic Wolf allows our security team to focus more on improving our security footprint while filtering out the "noise" that accompanies monitoring and alerting.
What do you dislike about the product?
There are no downsides that I can think of.
What problems is the product solving and how is that benefiting you?
Arctic Wolf allows our security team to focus their efforts on internal systems and improvements without having to spend time monitoring and alerting.
Great customer service
What do you like best about the product?
The ease and accessibility to help when we needed
What do you dislike about the product?
We have been pleased with our experience thus far
What problems is the product solving and how is that benefiting you?
We are currently trying to solve our sysmon issue, and we understand this will help us get better visibility in our environment
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