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PandaDoc for AWS

PandaDoc for AWS Marketplace

Reviews from AWS customer

10 AWS reviews

External reviews

3,355 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    JohnMartin9

Digital workflows have transformed contract-heavy work and keep negotiations consistent and fast

  • February 16, 2026
  • Review from a verified AWS customer

What is our primary use case?

I chose to use PandaDoc because it is very cost-effective, easy to use, and has a very intuitive user-friendly interface. PandaDoc has enabled me to navigate efficiently and complete tasks easily through the user-friendly interface. I also appreciate that it integrates seamlessly with tools such as HubSpot, which enhances the overall user experience, especially for those who are not technically well equipped. In my organization, all contracts that go through our company are sent and signed via PandaDoc. We are incredibly contract-heavy in our line of work, and PandaDoc makes it incredibly easy and efficient while ensuring that we remain consistent in our contract management efforts.

As we are technically a very large company in our industry, we deal with a lot of contract negotiation that requires changes to be made to our standard agreements. PandaDoc allows me to monitor all of those changes and saves clauses into our content library for later use.

We are able to utilize the same agreements repetitively in our contract management life cycle, especially through the use of reusable templates which are easy to create. It is incredibly easy to use variables to edit information and check the balances that are used to ensure all required fields are filled in before sending. Sending makes it easy to ensure completion of every document and takes a lot of pressure off of our risk departments.

We also find that PandaDoc enables us to send marketing agreements to sign and pay for new contracts which include website builds and advertising. I also use PandaDoc as a secure document tool to request payment information from my clients.

What is most valuable?

PandaDoc offers several best features including contractual formatting, insights after sending documents, ease of template creation, seamless integration, user-friendly interface, and customizable templates.

After sending documents, we are able to know when a document is opened by our clients and what stage they are in. If they have signed the documents, we receive notifications. If they have not, we know where they are stuck, and we are able to follow up and help them if they encounter difficulties.

I love the reusable templates, as they make work easier and save a lot of time. They are customizable, allowing for tailored document creation processes based on individual needs. I also appreciate the ability to combine multiple documents in one go, which is very time-saving.

PandaDoc has positively impacted my organization by decreasing the time to create documents from forty percent to approximately twenty-five percent. Efficiency in tracking sent agreements has been very easy and flawless. Collaborating on documents to approve changes has been excellent. It is also very easy to use and cost-effective for both our clients and our employees.

We have been able to remain professional and increase productivity when efficiency is high.

What needs improvement?

PandaDoc works very well overall. Sometimes deleting blocks, stroke rules, and rows in a template is glitchy. Adding artificial intelligence to speed up proposal writing should be enhanced, and integrating with tools such as Zapier at the lowest price tier should be considered.

Converting PDFs should be improved.

For how long have I used the solution?

I have been using PandaDoc for the past six years.

What do I think about the stability of the solution?

PandaDoc is very stable.

What do I think about the scalability of the solution?

PandaDoc's scalability is very good, as it can handle all our documents effectively.

How are customer service and support?

The customer support has been very proactive and supportive.

Which solution did I use previously and why did I switch?

I previously used DocuSign before PandaDoc.

I switched from DocuSign to PandaDoc because DocuSign was costlier and was not that easy for our clients, especially new clients, to use the document management system. It had some complex features, which is why we switched to PandaDoc. PandaDoc is extremely easy to use with minimal supervision and is a very cost-effective tool. It is also fast and reliable twenty-four hours a day, seven days a week.

What was our ROI?

I have seen a return on investment, with fewer employees needed because PandaDoc easily replaces the work of two of our administrative employees. I also appreciate that it is very time-saving in creating documents while using templates, integration with HubSpot, and improving the user experience. This leads to great employee efficiency and maintenance of standards, thereby increasing productivity.

What's my experience with pricing, setup cost, and licensing?

PandaDoc is one of the most cost-effective and easy-to-use tools, which makes the pricing and setup cost very reasonable.

What other advice do I have?

I look forward to seeing more functionality through integrations, as that would be very helpful.

PandaDoc is deployed in my organization on a private cloud.

We use Amazon Web Services as our cloud provider.

I purchased PandaDoc through the AWS Marketplace.

PandaDoc is well suited for when you may need to make on-the-fly adjustments to a document prior to sending. Templates are great, but sometimes they have to be changed by issuance. This is easy to adjust when needed, and it is also very cost-effective and easy to use.

PandaDoc creates forms and templates easily, allows for image uploading, and offers many other features that make it ideal for our use case.

I would rate this product a nine out of ten.


    Devexa Martin

Digital contracts have streamlined sales workflows and are accelerating client agreements

  • February 14, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for PandaDoc is that I have been using it in my business for the past four to five years and it has provided a great digital contract solution for my sales team and the whole entire organization. It has been easy to set up templates and fast and efficient for my clients to review and sign digitally. Now fully integrated with my Salesforce CRM, PandaDoc has provided me with a great end-to-end solution for my sales and business contracts.

A quick specific example of how my team uses PandaDoc day-to-day is that it has been an excellent solution for fast and efficient contract signing for my sales and the whole entire organization. They are helping me close more deals in a quicker turnaround time for my business.

I also use PandaDoc regularly to create and send out contracts for my organization, which is part of my main use case. It helps me keep track of signatures and enter into client agreements quickly. It also allows me to easily send out signatures to my contractors or clients. I can also use it to customize templates so that I can reuse the same contracts with ease and pull in fields.

What is most valuable?

PandaDoc's best features include digital contracts, integration with Salesforce CRM, automated follow-ups to clients, visibility of when clients open the contract and how long they spend on each page, plus where they are up to. I can follow up straight after they have been reading the contract but have not yet completed it.

Out of those features, the most valuable one in my daily workflow is the visibility feature, as it helps me to follow up with clients when they have not yet signed the document. Also, the automated follow-ups of clients save a lot of time.

I would add that it helps to let both the client and vendor view contract terms, which I find very great about the features.

PandaDoc has positively impacted my organization by saving time with completing contracts faster. Additionally, time-saving with building templates that can be used for multiple use cases has contributed to great employee efficiency increasing.

I can estimate that my team saves thirty to forty percent of our time per contract, especially when creating templates, which I have been able to reuse. This is compared to my previous document software, which was Conga Sign.

What needs improvement?

One way PandaDoc can be improved is that it does not have the greatest notifying system; sometimes it can be annoying. Clients often do not seem to get the contracts once I send them over and cannot find them sometimes. It is also not clear which roles different contacts play. I have experienced some difficulties making edits to redline without removing signatures.

For how long have I used the solution?

I have been using PandaDoc for the past four to five years.

What do I think about the stability of the solution?

PandaDoc is very stable; I have not experienced any lagging or downtime.

What do I think about the scalability of the solution?

PandaDoc's scalability is excellent as it can handle my organization's growth, so it is very scalable.

How are customer service and support?

PandaDoc's customer support is responsive and helpful. I have had to reach out to them and they have been very responsive and helpful.

Which solution did I use previously and why did I switch?

I previously used DocuSign and Conga Sign.

I switched from DocuSign and Conga Sign to PandaDoc because PandaDoc serves its purpose, but I feel it is behind sometimes when I compare it to DocuSign. However, it is very easy to use, cost-effective, and has transparent pricing.

Before choosing PandaDoc, I evaluated DocuSign.

What was our ROI?

I have seen a return on investment as it allows me to enter into agreements with clients faster. It saves time with creating templates which can be used later. It saves cost, as forty to fifty percent of my cost is saved, especially because I do not have to move from one place to another to go and sign the documents.

What other advice do I have?

PandaDoc is a great tool, especially when sending contracts to my clients. It is very easy to use and cost-effective. It has helped my company find contract writing mistakes before they get to my clients and cause confusion, thereby reducing errors. It has helped increase my sales productivity by allowing me to get contracts back more quickly. It has helped with employee efficiency in contract writing. It is a very useful tool for any organization looking to streamline their contract signing processes.

I have additional thoughts about PandaDoc as I have been able to use this software to help me, especially through the HR process. They help me with my recruiting process.

I would rate this product an eight out of ten.


    Bitanap Marion

Digital workflows have transformed contract signing and save time with remote approvals

  • February 13, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for PandaDoc is that it saves us an immense amount of time because we can use templates and customize them for each customer if needed. It is also a super easy way for us to keep track of all agreements and ensure that data of agreements is synchronized with our customer profiles in our CRM effectively.

A quick example of how I use PandaDoc in my daily workflow is that I chose it because it is suited for multi-year agreements, where it saved us time by creating templates and easily generating those templates with client information pulled from our CRM. PandaDoc is a very powerful tool and is very cost-effective, making it affordable for any size of organization.

What is most valuable?

In my opinion, the best features PandaDoc offers include ease of template creation, integration with other tools such as HubSpot, a user-friendly interface, and customizable templates.

The integration with HubSpot enhances the overall user experience for my team, especially for the less technical users.

PandaDoc has positively impacted my organization by being really helpful, especially as a game-changer when dealing with documents with our remote clients. We are able to send them the documents, and they can sign using their phone, so they do not have to come all the way to our office to sign the documents. They save a lot of time and cost, achieving approximately 70 to 80 percent time saved and cost savings from traveling. I also value the ability to obtain signatures from our clients, making us more efficient and saving time and money. The pricing model of PandaDoc is far superior to that of other competitors, thus being very cost-effective and affordable. It definitely helps us provide a better customer experience to retain our customers as they know we are very professional.

What needs improvement?

I think PandaDoc could be improved in that sometimes after uploading a Word file, a notification is already sent out without me having the opportunity to insert an e-sign box, which is frustrating.

Regarding needed improvements, I would say that the approval functionality is lacking. There are limited approval workflows, which can make it difficult if a contract is highly customized.

For how long have I used the solution?

PandaDoc has been in my organization for a long time, and I have been using it for around five years.

What do I think about the stability of the solution?

PandaDoc is very reliable for us, with no issues of lagging.

What do I think about the scalability of the solution?

In terms of scalability, PandaDoc has handled my growth well, so it is very scalable.

How are customer service and support?

Regarding customer support, I have had good experiences with PandaDoc's support team, as they have been very responsive and proactive. It is one of the best customer support teams I have reached out to.

Which solution did I use previously and why did I switch?

Before choosing PandaDoc, we previously used DocuSign.

We switched from DocuSign to PandaDoc because, even though both PandaDoc and DocuSign are very similar in terms of functionality and design, I preferred PandaDoc. It is also very easy to use, more cost-effective, and the support is very proactive 24/7. They are very professional, and it is very easy for our clients to use on their mobile phones to sign documents seamlessly, thus saving a lot of time and cost. On the other hand, I found DocuSign can be a bit complex, especially due to its robust features.

What was our ROI?

I have measured that 70 to 80 percent time and cost savings based on overall experience because before using PandaDoc, some of our clients would travel from far away to come and sign documents or we would meet at a certain point. We were wasting a lot of time, and there were many errors involved. Cost was also a factor through traveling, going to hotels, or meeting points. However, nowadays, we have eliminated all of that. We use PandaDoc where it saves 70 to 80 percent of our time.

Since starting to use PandaDoc, we have seen a return on investment with how easy it has become for our clients to sign documents. We have been able to retain them, save time and cost, and maintain professionalism. It is very user-friendly for both signees and senders.

What's my experience with pricing, setup cost, and licensing?

My experience with PandaDoc's pricing, setup cost, and licensing is that it is very cost-effective, and it is one of the most cost-effective tools I have ever used, especially when dealing with clients to sign documents and manage documents.

Which other solutions did I evaluate?

Before choosing PandaDoc, I evaluated Ironclad as another option.

What other advice do I have?

PandaDoc allows us to send documents, and clients can sign on the go or when working remotely or at their home, using a tablet or a phone. They are able to sign the document and then send it back to us. This saves time and cost.

I would add that PandaDoc allows clients to remotely execute documents, tracks the progress of document execution, and emails us when documents have been fully executed. It also provides an easy-to-use interface to place signatures, dates, and other information on our forms.

My advice to others looking into using PandaDoc is that I appreciate its e-signature capabilities, which make it easy to upload a document, add text to fill blank fields, and send the documents to one or multiple parties for e-signature. It saves time and cost and makes tracking the e-signature process and progress much easier and seamless.

PandaDoc has expedited our signature process, helping us get back to our clients and vendors much more quickly.

I would rate this product a 9 out of 10 based on my overall experience.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Spencer P.

Seamless Contracts and Payment Integration with PandaDoc

  • February 12, 2026
  • Review provided by G2

What do you like best about the product?
I like the simplicity of PandaDoc and that it's just plug and play. I also find the support to be good. The integration with Stripe for payments is quite handy, and I like that it works every time. The initial setup was very easy, not hard at all.
What do you dislike about the product?
I have some feedback regarding the Stripe integration. It needs improvement for the first invoice sent and in capturing billing details. There are a few states in the United States that require retail sales tax on digital marketing services, and currently, there's a redundant field for billing. Before the customer enters the payment method, I'd like this to be fixed so that it doesn't require unnecessary billing details. It would be helpful if there could be a templated field in the agreement for clients to add their billing details without needing a payment method before proceeding to the Stripe payment screen.
What problems is the product solving and how is that benefiting you?
With PandaDoc, I get compliant and recognized e-signatures that build trust. It provides templates, allowing me to quickly adapt and send binding contracts to clients. Integration with Stripe simplifies payments, enhancing the process.


    Gemam Mosik

Document workflows have become faster while global teams collaborate and sign securely

  • February 12, 2026
  • Review from a verified AWS customer

What is our primary use case?

PandaDoc is used to retain records, send offer letters, analyze offers made, and track salary offered. Creating templates saves significant time for the business. It is also used across the wider HR team for updates in job information and by our leadership team to confirm important documents.

PandaDoc is appropriate for recruiting to use when sending candidates offer letters and contracts, in addition to the approval process for the recruitment process. It facilitates sign-off from the senior leadership team and hiring managers, and it is very well suited for that work.

PandaDoc has been a very helpful and comprehensive tool for us. Since we are also able to send clients documents to sign for their claim, we often send paperwork either by mail or through PandaDoc. Because most of our clients are not local at our office and are global, PandaDoc makes it very easy and convenient for us to collaborate through sending letters, documents, and signatures. They are able to save a lot of time since they don't have to drive all the way to our offices to sign the documents, and we are also able to save a lot of time.

What is most valuable?

Prefilling the forms in PandaDoc is simple, and being able to send forms via email or as a link is very helpful. Quote creation, integration with Salesforce, easy template creation, integration with HubSpot, a user-friendly interface, and customizable templates are great features.

Integration with Salesforce helps to enhance the overall user experience, especially for those less tech-savvy. Customizable templates allow for a tailored document creation process based on individual needs. Additionally, the ability to combine multiple documents in one go is a time-saving feature.

PandaDoc's user-friendly interface enables us to navigate efficiently and complete tasks easily.

PandaDoc is very cost-effective and affordable, making it an ideal solution.

The document tracking and analytics features in PandaDoc are very useful for our team. We are able to know when a customer has signed a document, when they have opened it, or when they have not yet, and we send them reminders to do so.

PandaDoc is very easy to use on both phones and tablets.

Other valuable features include the e-signature capacity, pricing table capacity embedded in the documents, fillable fields, pre-made customizable and reusable templates, which make PandaDoc a very standout tool.

What needs improvement?

Sometimes the fillable fields in PandaDoc don't automatically map properly, requiring manual adjustments, which can be somewhat time-wasting. An easier integrated invoicing as an included feature would be ideal so we don't have to use different software for invoicing and payment collection. If you want to have that feature, you must upgrade to the Business plan.

What do I think about the stability of the solution?

I have not experienced lag or downtime with PandaDoc. The performance has always been high and reliable 24/7.

What do I think about the scalability of the solution?

PandaDoc can handle the growth of my organization and increased document volume easily.

How are customer service and support?

The onboarding and training process for new users was very easy because of the support provided. The support team was readily available in case we had any issues.

I would rate the customer support of PandaDoc an eight out of ten, as it is very great, proactive, and responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used HubSpot CRM, and I switched because PandaDoc is more polished, professional, legitimate, cost-effective, and easy to use for both our clients and employees.

How was the initial setup?

PandaDoc's automation capabilities have been used to streamline emails, helping to save time.

What about the implementation team?

PandaDoc positively impacts our organization, allowing us to quickly retain new clients since their focus is on us, and they are very satisfied. We are able to update files quickly. It is a great mail alternative and more secure than that. We have saved time creating documents by utilizing templates, especially saving time by 60% to 65%. Time saved on branding and proposal generation is also significant since PandaDoc allows us to customize documents with our logo and copy and save the template for reuse. We also save time and money on legal fees, as PandaDoc allows us to generate legal documents ourselves by leaning on pre-made templates, like contractor agreements, statements of work, and standard NDAs. We save money on e-signature software since our clients don't have to move from one place to another to sign the documents.

I have probably saved about 40% on legal fees, which translates to a couple of thousand dollars.

What was our ROI?

We have seen a return on investment in several ways. I save money on e-signature software, and time saved creating documents by utilizing templates is a great place to start. Time saved on branding and proposal generation, as PandaDoc allows us to customize documents with our logo and copy and save templates for reuse, is also significant.

What's my experience with pricing, setup cost, and licensing?

PandaDoc is very cost-effective and affordable, making it an ideal solution.

Which other solutions did I evaluate?

I evaluated other options such as Google Drive and DocuSign before choosing PandaDoc.

What other advice do I have?

According to my experience, I would rate PandaDoc a nine out of ten overall. It is a very helpful tool.

I chose a nine out of ten rating because it is very convenient and easy to use for both our employees and clients. We have been able to retain our clients globally, sending documents, letters, and everything through PandaDoc with a professional appearance. They are able to sign it on the go, especially using their mobile phones, and they are very satisfied with our services. We are very happy about that, having saved time and cost, making it a great tool.

Integration with other tools in our workflow is very seamless, as we have integrated mainly with HubSpot.

My advice to others looking into using PandaDoc is to know that it is very easy to use, more polished, more professional, legitimate, cost-effective, highly reliable, and a recommended tool.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Tucker P.

Very Easy to Use, Smooth Experience with No Issues

  • February 11, 2026
  • Review provided by G2

What do you like best about the product?
Very easy to use. Never had any issues with this.
What do you dislike about the product?
The templates and editing of docs is different than other tools. Just takes a bit of getting used to.
What problems is the product solving and how is that benefiting you?
We send all of our docs for signature using PandaDocs. NDA, Invoices, Order Forms.


    Michael C.

Smooth, Easy-to-Use App with Well-Designed Organization Tabs

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
I really like the organization features. The tabs are well designed, and overall the app feels very smooth and easy to use.
What do you dislike about the product?
Having to go and find expired documents, along with dealing with the filter settings, is frustrating and makes the process more time-consuming than it should be.
What problems is the product solving and how is that benefiting you?
The organization for current customers could be improved.


    Patricia K.

Speeds Up Document Signatures with Some Hiccups

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
I like PandaDoc because it helps me electronically complete our agreements faster and allows our clients to retain a copy of it in their mailbox. I guess I appreciate the way it leads me and our clients directly to the signatures needed, so no one dwells on any particular part of the agreement. This speeds up the process of accepting clients into our program. The initial setup for PandaDoc was easy. I would probably rate it a nine out of ten for recommending it to others.
What do you dislike about the product?
Well, while I'm using it, sometimes it just skips randomly to another whole part of the document, and it does that for myself and clients sometimes. Also, it doesn't allow me as the creator of the document to always make changes. Sometimes our clients call us and it's a live document. We're reviewing it together. And sometimes they want to make changes or I need to make changes to it. It doesn't always allow me to, you know, add something or take something away or change something easily.
What problems is the product solving and how is that benefiting you?
I use PandaDoc to electronically complete agreements faster, allowing clients to retain a copy in their mailbox.


    Ignacio P.

User-Friendly Alternative to DocuSign

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
I find PandaDoc easy to use and user-friendly, which makes it a strong replacement for DocuSign. I especially appreciate the ability to send documents as a text link, which I find great. It also offers easy editing, which adds to its convenience.
What do you dislike about the product?
I would say sometimes PandaDoc emails go to clients' spam.
What problems is the product solving and how is that benefiting you?
I use PandaDoc for signing agreements with clients. It replaces DocuSign and is more user-friendly and easy to use. I value its ability to send documents as a text link and find editing straightforward.


    Jaime d.

Effortless E-Signatures, Needs Template Improvements

  • February 10, 2026
  • Review provided by G2

What do you like best about the product?
I find PandaDoc easy to use, which is great because it simplifies the process of signing all my client contracts and managing both internal and external collaborations. I also really appreciate the help from the CSM team; they have been helpful several times in solving blockers and making things run smoothly. Plus, the initial setup was pretty easy, which made transitioning to PandaDoc seamless.
What do you dislike about the product?
I find the design of templates in PandaDoc to be limited. The formats, spacing, and colorings offer restricted customization options.
What problems is the product solving and how is that benefiting you?
I use PandaDoc for signing all my client contracts and tracking e-signatures.