Digital workflows have transformed contract signing and save time with remote approvals
What is our primary use case?
My main use case for PandaDoc is that it saves us an immense amount of time because we can use templates and customize them for each customer if needed. It is also a super easy way for us to keep track of all agreements and ensure that data of agreements is synchronized with our customer profiles in our CRM effectively.
A quick example of how I use PandaDoc in my daily workflow is that I chose it because it is suited for multi-year agreements, where it saved us time by creating templates and easily generating those templates with client information pulled from our CRM. PandaDoc is a very powerful tool and is very cost-effective, making it affordable for any size of organization.
What is most valuable?
In my opinion, the best features PandaDoc offers include ease of template creation, integration with other tools such as HubSpot, a user-friendly interface, and customizable templates.
The integration with HubSpot enhances the overall user experience for my team, especially for the less technical users.
PandaDoc has positively impacted my organization by being really helpful, especially as a game-changer when dealing with documents with our remote clients. We are able to send them the documents, and they can sign using their phone, so they do not have to come all the way to our office to sign the documents. They save a lot of time and cost, achieving approximately 70 to 80 percent time saved and cost savings from traveling. I also value the ability to obtain signatures from our clients, making us more efficient and saving time and money. The pricing model of PandaDoc is far superior to that of other competitors, thus being very cost-effective and affordable. It definitely helps us provide a better customer experience to retain our customers as they know we are very professional.
What needs improvement?
I think PandaDoc could be improved in that sometimes after uploading a Word file, a notification is already sent out without me having the opportunity to insert an e-sign box, which is frustrating.
Regarding needed improvements, I would say that the approval functionality is lacking. There are limited approval workflows, which can make it difficult if a contract is highly customized.
For how long have I used the solution?
PandaDoc has been in my organization for a long time, and I have been using it for around five years.
What do I think about the stability of the solution?
PandaDoc is very reliable for us, with no issues of lagging.
What do I think about the scalability of the solution?
In terms of scalability, PandaDoc has handled my growth well, so it is very scalable.
How are customer service and support?
Regarding customer support, I have had good experiences with PandaDoc's support team, as they have been very responsive and proactive. It is one of the best customer support teams I have reached out to.
Which solution did I use previously and why did I switch?
Before choosing PandaDoc, we previously used DocuSign.
We switched from DocuSign to PandaDoc because, even though both PandaDoc and DocuSign are very similar in terms of functionality and design, I preferred PandaDoc. It is also very easy to use, more cost-effective, and the support is very proactive 24/7. They are very professional, and it is very easy for our clients to use on their mobile phones to sign documents seamlessly, thus saving a lot of time and cost. On the other hand, I found DocuSign can be a bit complex, especially due to its robust features.
What was our ROI?
I have measured that 70 to 80 percent time and cost savings based on overall experience because before using PandaDoc, some of our clients would travel from far away to come and sign documents or we would meet at a certain point. We were wasting a lot of time, and there were many errors involved. Cost was also a factor through traveling, going to hotels, or meeting points. However, nowadays, we have eliminated all of that. We use PandaDoc where it saves 70 to 80 percent of our time.
Since starting to use PandaDoc, we have seen a return on investment with how easy it has become for our clients to sign documents. We have been able to retain them, save time and cost, and maintain professionalism. It is very user-friendly for both signees and senders.
What's my experience with pricing, setup cost, and licensing?
My experience with PandaDoc's pricing, setup cost, and licensing is that it is very cost-effective, and it is one of the most cost-effective tools I have ever used, especially when dealing with clients to sign documents and manage documents.
Which other solutions did I evaluate?
Before choosing PandaDoc, I evaluated Ironclad as another option.
What other advice do I have?
PandaDoc allows us to send documents, and clients can sign on the go or when working remotely or at their home, using a tablet or a phone. They are able to sign the document and then send it back to us. This saves time and cost.
I would add that PandaDoc allows clients to remotely execute documents, tracks the progress of document execution, and emails us when documents have been fully executed. It also provides an easy-to-use interface to place signatures, dates, and other information on our forms.
My advice to others looking into using PandaDoc is that I appreciate its e-signature capabilities, which make it easy to upload a document, add text to fill blank fields, and send the documents to one or multiple parties for e-signature. It saves time and cost and makes tracking the e-signature process and progress much easier and seamless.
PandaDoc has expedited our signature process, helping us get back to our clients and vendors much more quickly.
I would rate this product a 9 out of 10 based on my overall experience.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Seamless Contracts and Payment Integration with PandaDoc
What do you like best about the product?
I like the simplicity of PandaDoc and that it's just plug and play. I also find the support to be good. The integration with Stripe for payments is quite handy, and I like that it works every time. The initial setup was very easy, not hard at all.
What do you dislike about the product?
I have some feedback regarding the Stripe integration. It needs improvement for the first invoice sent and in capturing billing details. There are a few states in the United States that require retail sales tax on digital marketing services, and currently, there's a redundant field for billing. Before the customer enters the payment method, I'd like this to be fixed so that it doesn't require unnecessary billing details. It would be helpful if there could be a templated field in the agreement for clients to add their billing details without needing a payment method before proceeding to the Stripe payment screen.
What problems is the product solving and how is that benefiting you?
With PandaDoc, I get compliant and recognized e-signatures that build trust. It provides templates, allowing me to quickly adapt and send binding contracts to clients. Integration with Stripe simplifies payments, enhancing the process.
Document workflows have become faster while global teams collaborate and sign securely
What is our primary use case?
PandaDoc is used to retain records, send offer letters, analyze offers made, and track salary offered. Creating templates saves significant time for the business. It is also used across the wider HR team for updates in job information and by our leadership team to confirm important documents.
PandaDoc is appropriate for recruiting to use when sending candidates offer letters and contracts, in addition to the approval process for the recruitment process. It facilitates sign-off from the senior leadership team and hiring managers, and it is very well suited for that work.
PandaDoc has been a very helpful and comprehensive tool for us. Since we are also able to send clients documents to sign for their claim, we often send paperwork either by mail or through PandaDoc. Because most of our clients are not local at our office and are global, PandaDoc makes it very easy and convenient for us to collaborate through sending letters, documents, and signatures. They are able to save a lot of time since they don't have to drive all the way to our offices to sign the documents, and we are also able to save a lot of time.
What is most valuable?
Prefilling the forms in PandaDoc is simple, and being able to send forms via email or as a link is very helpful. Quote creation, integration with Salesforce, easy template creation, integration with HubSpot, a user-friendly interface, and customizable templates are great features.
Integration with Salesforce helps to enhance the overall user experience, especially for those less tech-savvy. Customizable templates allow for a tailored document creation process based on individual needs. Additionally, the ability to combine multiple documents in one go is a time-saving feature.
PandaDoc's user-friendly interface enables us to navigate efficiently and complete tasks easily.
PandaDoc is very cost-effective and affordable, making it an ideal solution.
The document tracking and analytics features in PandaDoc are very useful for our team. We are able to know when a customer has signed a document, when they have opened it, or when they have not yet, and we send them reminders to do so.
PandaDoc is very easy to use on both phones and tablets.
Other valuable features include the e-signature capacity, pricing table capacity embedded in the documents, fillable fields, pre-made customizable and reusable templates, which make PandaDoc a very standout tool.
What needs improvement?
Sometimes the fillable fields in PandaDoc don't automatically map properly, requiring manual adjustments, which can be somewhat time-wasting. An easier integrated invoicing as an included feature would be ideal so we don't have to use different software for invoicing and payment collection. If you want to have that feature, you must upgrade to the Business plan.
What do I think about the stability of the solution?
I have not experienced lag or downtime with PandaDoc. The performance has always been high and reliable 24/7.
What do I think about the scalability of the solution?
PandaDoc can handle the growth of my organization and increased document volume easily.
How are customer service and support?
The onboarding and training process for new users was very easy because of the support provided. The support team was readily available in case we had any issues.
I would rate the customer support of PandaDoc an eight out of ten, as it is very great, proactive, and responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used HubSpot CRM, and I switched because PandaDoc is more polished, professional, legitimate, cost-effective, and easy to use for both our clients and employees.
How was the initial setup?
PandaDoc's automation capabilities have been used to streamline emails, helping to save time.
What about the implementation team?
PandaDoc positively impacts our organization, allowing us to quickly retain new clients since their focus is on us, and they are very satisfied. We are able to update files quickly. It is a great mail alternative and more secure than that. We have saved time creating documents by utilizing templates, especially saving time by 60% to 65%. Time saved on branding and proposal generation is also significant since PandaDoc allows us to customize documents with our logo and copy and save the template for reuse. We also save time and money on legal fees, as PandaDoc allows us to generate legal documents ourselves by leaning on pre-made templates, like contractor agreements, statements of work, and standard NDAs. We save money on e-signature software since our clients don't have to move from one place to another to sign the documents.
I have probably saved about 40% on legal fees, which translates to a couple of thousand dollars.
What was our ROI?
We have seen a return on investment in several ways. I save money on e-signature software, and time saved creating documents by utilizing templates is a great place to start. Time saved on branding and proposal generation, as PandaDoc allows us to customize documents with our logo and copy and save templates for reuse, is also significant.
What's my experience with pricing, setup cost, and licensing?
PandaDoc is very cost-effective and affordable, making it an ideal solution.
Which other solutions did I evaluate?
I evaluated other options such as Google Drive and DocuSign before choosing PandaDoc.
What other advice do I have?
According to my experience, I would rate PandaDoc a nine out of ten overall. It is a very helpful tool.
I chose a nine out of ten rating because it is very convenient and easy to use for both our employees and clients. We have been able to retain our clients globally, sending documents, letters, and everything through PandaDoc with a professional appearance. They are able to sign it on the go, especially using their mobile phones, and they are very satisfied with our services. We are very happy about that, having saved time and cost, making it a great tool.
Integration with other tools in our workflow is very seamless, as we have integrated mainly with HubSpot.
My advice to others looking into using PandaDoc is to know that it is very easy to use, more polished, more professional, legitimate, cost-effective, highly reliable, and a recommended tool.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Very Easy to Use, Smooth Experience with No Issues
What do you like best about the product?
Very easy to use. Never had any issues with this.
What do you dislike about the product?
The templates and editing of docs is different than other tools. Just takes a bit of getting used to.
What problems is the product solving and how is that benefiting you?
We send all of our docs for signature using PandaDocs. NDA, Invoices, Order Forms.
Smooth, Easy-to-Use App with Well-Designed Organization Tabs
What do you like best about the product?
I really like the organization features. The tabs are well designed, and overall the app feels very smooth and easy to use.
What do you dislike about the product?
Having to go and find expired documents, along with dealing with the filter settings, is frustrating and makes the process more time-consuming than it should be.
What problems is the product solving and how is that benefiting you?
The organization for current customers could be improved.
Speeds Up Document Signatures with Some Hiccups
What do you like best about the product?
I like PandaDoc because it helps me electronically complete our agreements faster and allows our clients to retain a copy of it in their mailbox. I guess I appreciate the way it leads me and our clients directly to the signatures needed, so no one dwells on any particular part of the agreement. This speeds up the process of accepting clients into our program. The initial setup for PandaDoc was easy. I would probably rate it a nine out of ten for recommending it to others.
What do you dislike about the product?
Well, while I'm using it, sometimes it just skips randomly to another whole part of the document, and it does that for myself and clients sometimes. Also, it doesn't allow me as the creator of the document to always make changes. Sometimes our clients call us and it's a live document. We're reviewing it together. And sometimes they want to make changes or I need to make changes to it. It doesn't always allow me to, you know, add something or take something away or change something easily.
What problems is the product solving and how is that benefiting you?
I use PandaDoc to electronically complete agreements faster, allowing clients to retain a copy in their mailbox.
User-Friendly Alternative to DocuSign
What do you like best about the product?
I find PandaDoc easy to use and user-friendly, which makes it a strong replacement for DocuSign. I especially appreciate the ability to send documents as a text link, which I find great. It also offers easy editing, which adds to its convenience.
What do you dislike about the product?
I would say sometimes PandaDoc emails go to clients' spam.
What problems is the product solving and how is that benefiting you?
I use PandaDoc for signing agreements with clients. It replaces DocuSign and is more user-friendly and easy to use. I value its ability to send documents as a text link and find editing straightforward.
Effortless E-Signatures, Needs Template Improvements
What do you like best about the product?
I find PandaDoc easy to use, which is great because it simplifies the process of signing all my client contracts and managing both internal and external collaborations. I also really appreciate the help from the CSM team; they have been helpful several times in solving blockers and making things run smoothly. Plus, the initial setup was pretty easy, which made transitioning to PandaDoc seamless.
What do you dislike about the product?
I find the design of templates in PandaDoc to be limited. The formats, spacing, and colorings offer restricted customization options.
What problems is the product solving and how is that benefiting you?
I use PandaDoc for signing all my client contracts and tracking e-signatures.