Zendesk Suite
ZendeskExternal reviews
6,764 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Cool way to integrate chat into our e-commerce site
What do you like best about the product?
It pops up instantly to chat when customer is shopping offering a easy-to-use support system for customers as they are navigating our pages.
What do you dislike about the product?
Customer support is quite bad and there tend to be lots of bugs. We had lots of IP whitelisting issues while integrating.
What problems is the product solving and how is that benefiting you?
Provide the ability for customers to always have the ability to get help wherever they are in our web application
Recommendations to others considering the product:
Definitely be aware of the customer support issues when trying to integrate. We ended up pulling it from our system after too many headaches and chose an alternative route.
Works well for communication with Inbound calls
What do you like best about the product?
Makes taking Inbound customer calls easier to take and document.
What do you dislike about the product?
Nothing to dislike, easy to use and be useful for business purposes.
What problems is the product solving and how is that benefiting you?
Customer service and satisfaction documentation best used
The Love of ZD
What do you like best about the product?
I love that the platform allows you to have a one stop shop experience.
What do you dislike about the product?
I dislike that the platform can sometimes be a bit glitchy.
What problems is the product solving and how is that benefiting you?
We are answering email, calls and text messages while using the platform.
Recommendations to others considering the product:
There is nothing that I have to say.
Useful
What do you like best about the product?
Integrates into the ticketing system easy to use
What do you dislike about the product?
I don’t have anything negative to say about the product
What problems is the product solving and how is that benefiting you?
With zen desk talk it’s easy to deal with customers while working on support tickets
Meets Requirement. Has Scope of Improvement
What do you like best about the product?
The support ticket creation feature is easy to use.
What do you dislike about the product?
If there are Multiple Categories, the option to choose options from each subcategory can be made easier.
What problems is the product solving and how is that benefiting you?
Internal IT support
Zendesk is complicated, yet helpful.
What do you like best about the product?
does what it is supposed to do, and it does it well. . As far as support rep work goes, it's simple, to the point, and it integrates well with many tool because it is such a large company. Many o f our users are able to use it right off the bat, and others need to be taught a little.
What do you dislike about the product?
Interface is a bit cluttered, hard to find certain options and such.
What problems is the product solving and how is that benefiting you?
All kinds. HR problems, customer complaints, bookings, live chat with customers about questions they have with us. It definitely makes us feel closer.
It was a normal experience.
What do you like best about the product?
This is a mature solution for customer service. It provides ability to handle all kind of customer problems and categorize these problems based on software module and periority.
What do you dislike about the product?
Although it is overall a good solution. But still it has some issues related to integration. Because it provides very limited facility to integrate its services into your own software with a customized way.
What problems is the product solving and how is that benefiting you?
We use this solution to handle user complaints.
Needs better support and less downtime
What do you like best about the product?
Easily managed GUI and response time on forum boards for issues are decently quick
What do you dislike about the product?
Lots of issues when used in a customer support role, a lot of downtime with mediocre work arounds.
What problems is the product solving and how is that benefiting you?
Easy to use chat and communication features with customers that need assistance with orders etc .
Recommendations to others considering the product:
Do as much testing as you can before hand
Aright tool need more focus
What do you like best about the product?
It is a very good tool to use for efficient customer support, of course lack some basic functionality some tomes it takes loadsa time they focus money more than client
What do you dislike about the product?
Sometimes its very slow to use
Often frozen feedback and reportingdifficult ttp implement
Often frozen feedback and reportingdifficult ttp implement
What problems is the product solving and how is that benefiting you?
Not much to be honest
Zendesk
What do you like best about the product?
It's convenient and efficient to use at work. It's not hard to use and it works well. I've never had a problem with it.
What do you dislike about the product?
Honestly, I don't have anything bad to say about it. Well actually, I just don't like filling out all the categories on the left before I submit a ticket but other than that it's great.
What problems is the product solving and how is that benefiting you?
Customers send us tickets when they don't know how to use frontstream's products or something doesn't work
Recommendations to others considering the product:
It's honestly very simple to use and it's a great asset to invest in.
showing 111 - 120