Zendesk Suite
ZendeskExternal reviews
6,764 reviews
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I don't like Zendesk
What do you like best about the product?
I suppose the interaction with other websites and apps is a good feature.
What do you dislike about the product?
I dislike the call features and the way we have to save a ticket as open then save again as pending.
What problems is the product solving and how is that benefiting you?
We just use it to manage emails to customers.
Recommendations to others considering the product:
I recommend other options, Zendesk is not the best software. The mobile app is very limited too.
Best for big business
What do you like best about the product?
The ability to integrate with other features I need (talk, guide, chat) with support all from the same company.
What do you dislike about the product?
The learning curve for how to use and implement Zendesk is too great.
What problems is the product solving and how is that benefiting you?
Customer contact/support
Zendesk
What do you like best about the product?
Frontend and the reporting feature is good
What do you dislike about the product?
I have nothing to dislike in this product
What problems is the product solving and how is that benefiting you?
Tier 1 helpdesk reporting
Zendesk
What do you like best about the product?
It's an good way to track and clear work tasks.
What do you dislike about the product?
- Each new ticket that comes in sends two separate notification emails. It clutters up my inbox and makes it difficult to see what the request is.
- On the site itself the tickets are decentralized by default. I have to click around to see what requests haven't bee addressed yet.
- On the site itself the tickets are decentralized by default. I have to click around to see what requests haven't bee addressed yet.
What problems is the product solving and how is that benefiting you?
Every request that's made of us can be entered there, and then prioritized so the most urgent issues are handled right away.
Zendesk
What do you like best about the product?
This software is currently in review before the purchase. Versalility and ease of use
What do you dislike about the product?
We just got this software this week, it is still too early to list the cons associated with the use of it.
What problems is the product solving and how is that benefiting you?
To streamline the customer support service
Good for large organizations
What do you like best about the product?
This product is really great Ilif you have a large organization and communication and tracking is poor.
What do you dislike about the product?
Not good for smaller organizations, too long and too much process.
What problems is the product solving and how is that benefiting you?
Tech tickets and issues/questions for other departments.
Not a very great UI. Not easy to use
What do you like best about the product?
Solves the basic purpose of ticket support
What do you dislike about the product?
THe User experience is pretty old-styled. It can be made much better for ease of use
What problems is the product solving and how is that benefiting you?
Ticket support
Recommendations to others considering the product:
Solves the purpose. Not great UI
it was positive
What do you like best about the product?
the experience was great and easy to use
What do you dislike about the product?
everything that was tested worked perfectly
What problems is the product solving and how is that benefiting you?
data recovery
zendesk support
What do you like best about the product?
It is easy to navigate and easy to use.
What do you dislike about the product?
It seems a little outdated and I wish it was a little more visually appealing.
What problems is the product solving and how is that benefiting you?
We are solving computer issues, program issues, etc.
Simple, with minimum options
What do you like best about the product?
Its easy to use, raise tickets and track tickets
What do you dislike about the product?
No pre defined options
Too open ended for new users
Too open ended for new users
What problems is the product solving and how is that benefiting you?
Access request
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