Zendesk Suite
ZendeskExternal reviews
6,764 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk User
What do you like best about the product?
I love the ease of use of Zendesk. Also the fact that zendesk can automate emails and sort out bad auto replys
What do you dislike about the product?
I dislike its user interface. I seems clunky.
What problems is the product solving and how is that benefiting you?
We are solving the problem of customer satisfaction. We use a support@company.com which routes directly to zendesk and the appropriate rep which is extremely useful
Heavy Install
What do you like best about the product?
Quick response, Quicker than web based H.E.A.T.
What do you dislike about the product?
SQL Server requirements
There is a new level of support required when upgrading Microsoft Server
There is a new level of support required when upgrading Microsoft Server
What problems is the product solving and how is that benefiting you?
Login
Password resets
Outlook Group Email creations
Password resets
Outlook Group Email creations
Recommendations to others considering the product:
Backend Server Requirements
Has great potential
What do you like best about the product?
I like how you are able to categorize the customer communication based off of why they're contacting you.
What do you dislike about the product?
Sometimes when you email customers from it the customers never received the email and then get upset that we're not responding.
What problems is the product solving and how is that benefiting you?
It was the best way to organize customer communication
nice intergrative
What do you like best about the product?
clean and simple as I didn't[t have a lot to say just the basics
What do you dislike about the product?
no effort to time space of chat but trying to figure out user groups to isolate concerns
What problems is the product solving and how is that benefiting you?
not using yet just sampling
Recommendations to others considering the product:
like the interface
Better than the one I used before
What do you like best about the product?
I like that it’s all internet based and not client based like Heat
What do you dislike about the product?
should have the capability to interface with Jira
What problems is the product solving and how is that benefiting you?
I utilize it for change control
Recommendations to others considering the product:
It’s a decent software although I’ve heard sales force is better
Straight Forward
What do you like best about the product?
It is simple and allows customizable fields. It also has a clean look.
What do you dislike about the product?
I can't create new tickets from an email although I can update comments by doing so.
What problems is the product solving and how is that benefiting you?
Internal IT / access adjustments
Zanedesk Talk (phone)
What do you like best about the product?
good for tickets support! but bad for telehone (talk) support
What do you dislike about the product?
I am an zendesk user for years and my complain is only abaut zendesk talk (phone service)
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
What problems is the product solving and how is that benefiting you?
good for tickets support
Recommendations to others considering the product:
good for tickets! bad for telehone - talk
Easy to Use
What do you like best about the product?
Easy to use for even the less technical users.
What do you dislike about the product?
Cumbersome to manage and get the full benefit.
What problems is the product solving and how is that benefiting you?
Helpdesk tickets, knowledgebase
Recommendations to others considering the product:
It is mainly a helpdesk solution. If you are looking for a more robust, all-in-one solution, look elsewhere.
Zendesk - Easy and User Friendly
What do you like best about the product?
Easy to export report to a CSV file with few clicks which makes Excel reporting much easier.
What do you dislike about the product?
There is no support for knowledge based solution, making it difficult for support engineers to look up existing issue and its resolution.
What problems is the product solving and how is that benefiting you?
Managing clients issues, tracking their support tickets and keeping record of clients contacts. Benefits of Zendesk includes easy to manage clients issues, allowing support engineers to keep track and work on the resolution, providing a timely SLA. Also, it helps team to manage all the clients contacts information in one location and can be easily exported.
Recommendations to others considering the product:
This is definitely a great solution for those who wants an end to end ticket management solution.
Was Ok, very very expensive
What do you like best about the product?
I liked that it was user friendly and quick
What do you dislike about the product?
It was lacking in the feature department .
What problems is the product solving and how is that benefiting you?
Help Desk support, answer customer questions and complaints
showing 141 - 150