For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact information for the duration they paid for, but it's usually the same setup as on Freshdesk. Once they pay and you're brought into the project, they add the email they created for you, add you as an agent, and give you access to Zendesk or Freshdesk so that you can promptly provide support on the tickets.
Zendesk Suite
ZendeskExternal reviews
6,783 reviews
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Highly recommended
What do you like best about the product?
The quick learning curve, adaptability, integration, and full suite for customer support.
What do you dislike about the product?
The mobile app has occasional bugs such as the back button not working at times. But overall, nothing major.
What problems is the product solving and how is that benefiting you?
Zendesk is making support easier for business. As someone from a small business, this has been highly beneficial for me.
Excellent Customer Support Experience!
What do you like best about the product?
Zendesk has truly impressed me with its intuitive interface and powerful support tools. Setting up our help desk was simple, and managing customer inquiries is now faster and more organized. The automation features and analytics give us great insight into our team's performance. Most importantly, the customer support from Zendesk itself has been top-notch—responsive, friendly, and always helpful. Highly recommended for any growing business!
What do you dislike about the product?
While I appreciate the overall functionality of Zendesk, I believe there’s room for improvement in the customization options. A bit more flexibility in tailoring the interface to specific workflows would take the experience from great to exceptional. That said, the core features are strong and reliable, and I’m confident Zendesk will continue evolving with user feedback.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media into one unified platform. This solves the problem of scattered communication and delays in response times. As a result, our support team is more efficient, our response times are faster, and our customers are getting consistent, high-quality service no matter how they reach out. It’s greatly improved both our workflow and customer satisfaction.
Effortless Support Management, All in one at same place
What do you like best about the product?
The things I like is Intuitive, unified interface,fast setup & onboarding,powerful automation & ticket management & comprehensive reporting & analytics.
What do you dislike about the product?
High cost for advanced features which makes it costly process for a business aspect. There is customization complexity which makes process bit difficult to understand person to person.
What problems is the product solving and how is that benefiting you?
The biggest benefit is increased team productivity and better customer satisfaction. With smart automation (macros, triggers), ticket routing, and detailed reporting, we’re able to respond faster and track performance accurately. The integration with our CRM and help center also creates a seamless experience for both agents and customers.In summary Zendesk has helped our business to move from reactive to proactive customer support—reducing resolution times, improving team coordination, and giving us valuable insights to scale efficiently.
Reliable and efficient support platform
What do you like best about the product?
It makes it easy to keep track of customer interactions across multiple channels in one place. The interface is intuitive, automation rules save a lot of manual work, and reporting tools give clear insights into team performance. It’s reliable, scales well with growing volumes, and integrates smoothly with other tools we use.
What do you dislike about the product?
complex automations can be tricky to set up without technical knowledge
What problems is the product solving and how is that benefiting you?
It centralizes all customer conversations from email, chat, and social channels, so nothing slips through the cracks.
An Overview Of Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite helps us to manage emails and in an efficient manner on a single platform. By using this we can also check the customer satisfaction level as well as the team performance. We can also integrate with Help Center for efficient working
What do you dislike about the product?
If the user needs to use advance tools in the Zendesk then they need to pay a high pricing which is not so good. The other thing is some of the user interface icons looks like the outdated one like of the early 2010s one and they need to be updated.
What problems is the product solving and how is that benefiting you?
It is helping to manage emails on a single platform and try to check the customer satisfaction level at the same time as well. It also helps to build team and custom reports as well.
Zendesk Support Suite – best All-in-One Support Platform
What do you like best about the product?
I'm frequenlty using this from past few months It's been a strong asset for managing customer support across multiple channels. It ease to use and integration which brings together email, live chat, voice, and social media omnichannel Support implementation.
What do you dislike about the product?
I believe all good nothing for me as of now
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us solve customer support challenges by centralizing communication improving response times and increasing team efficiency.
Zendesk is Useful
What do you like best about the product?
Zendesk is providing ticketing , chat and help center helps to check for any issues and also its very easy to use and can be integrated with different tools like we have done with Jira and Customer support is also very good , we are using it daily
What do you dislike about the product?
Nothing so far seems to be ok , but will update in future if i see some improvement points
What problems is the product solving and how is that benefiting you?
We are integrated it with Jira and managing tickets using both tools
Boosts response times and simplifies customer communication through user-friendly setup
What is our primary use case?
What is most valuable?
I use the customizable dashboards and reporting tools sometimes, and I get to automate using make.com and Zendesk.
The benefits I have seen from using Zendesk include faster response times. As a CSM, faster response is the goal, which solves the customer's challenge in a timely manner. Zendesk offers that capability, which is beneficial.
What needs improvement?
I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.
For how long have I used the solution?
I've been using Zendesk for a period of eight months. Sometimes it depends on the project and the company I'm working with. On my own, I have to make sure that I'm proficient with almost all CRM tools. I've used Zendesk for over eight months.
What do I think about the scalability of the solution?
The scalability of Zendesk is still in the same range as Freshdesk. Both of them are on the same scale because the usability, user interface, and user experience give the same feel. That's the way 90% of the CRM tools are; they remain similar.
How are customer service and support?
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
How was the initial setup?
The initial setup with Zendesk is straightforward because we are already brought in when it's set up, mostly by the IT department or the department in charge of setting up CRM tools. The CRM tool can be embedded in the company's website or wherever the customer goes in that they can send a complaint, or on the contact section on their site.
When they set it up, they add me as the agent or support master. Setting it up is not an issue, and it's very easy to navigate, similar to Freshdesk.
What other advice do I have?
It's similar to other CRM tools. As mentioned earlier, they all have the same interface. Zendesk is fine. On a scale of 1-10, I rate Zendesk an 8.5.
Review of Zendesk support Suite
What do you like best about the product?
Reliable, feature-rich customer support, easy of use, implementation made easy, easy to integrate with other application, frequently use it for interaction
What do you dislike about the product?
Expensive, requires learning which takes lot time to understand the tool
What problems is the product solving and how is that benefiting you?
to centralize all the customer support commincation under one tree by communicating with multiple tools like email,chat, and social media
Ticket handling Pro
What do you like best about the product?
Zendesk makes ticket handling very easy . It also help you keep track of your tickets based on priorities.
What do you dislike about the product?
It’s not collaborated with AI. This should be an added feature.
What problems is the product solving and how is that benefiting you?
Accurate ticket logging format.
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