Zendesk Suite
ZendeskExternal reviews
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comprehensive platform
What do you like best about the product?
the overall use of AI and how it is used to get better accuracy, stable data insights
What do you dislike about the product?
the flow of information needs to improve. it improved already still as a beginner it is not easy
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
Great Overall System
What do you like best about the product?
The many features that Zendesk offers to its users. You can fully customize your support portal with not much effort.
What do you dislike about the product?
The reporting is not the most user-friendly feature.
What problems is the product solving and how is that benefiting you?
Supporting customers
best tool to handle the customer support issues
What do you like best about the product?
I have been in the customer service field since 3 years and in my previous company, I have used the Zendesk to help customers through email , chat , call. It is amazing that you get all the option to help the users on one platform and in one page also which made my work as an agent easy.
What do you dislike about the product?
everything was good however, sometime it lags and works slow so this is the thing I would say, need to be fixed.
What problems is the product solving and how is that benefiting you?
I have worked many years as a customer support agent and it truly benefited me. We can do calls, send emails, and chat with the users being on a one single platform and pages. It easy to use , within 1 day of training if Zendesk, I was able to cope up with every navigation of this tool so in short, it is easy to use and help users at the same time.
Easy to use and great for recording customer issues.
What do you like best about the product?
Zendesk Support Suite is easy to use, helps efficiently track customer issues, and allows seamless inclusion of internal documentation, which improves collaboration and resolution time.”
What do you dislike about the product?
For the same issue, multiple tickets sometimes get created when customers reply via email, causing duplication and making it harder to track the full conversation.
What problems is the product solving and how is that benefiting you?
Zendesk helps us provide internal support to our global sales team by offering a centralized platform to log, track, and resolve their issues. It ensures a standardized process and improves visibility and consistency across all support interactions.
Zendesk support suite review
What do you like best about the product?
It is the best support ticketing tool, I have worked on. I liked the whole UI and how seamlessly I could switch views to work on different types of cases without worrying about the grouping of the tickets.
What do you dislike about the product?
I didn't like one feature that is timeshift it was buggy sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk suite is solving enterprises problem of creating a support platform which can be use for all types of modes of communication which can help their customers swiftly. I used to handle email tickets and live chats of customers at the same time and it was beautifully designed and didn't affected me productivity when i'm need to check the older emails while chat window is open .
Overall experience with Zendesk Customer Service
What do you like best about the product?
One thing i really like about Zendesk is how easy it is now to manage the customer ticket in one place . The interface is quite simple and easy to undeerstand for new users , even if new users can experience the same after using using it a few days and help to customer by responding to customer faster , which the things that matters the most to the customer's expeience. Love te automation feature that is routing the cases to the right teams like region wise and teams who should be responsible for a particular issues for dedicated problems, Over all the process are making it much more organised and efficient.
What do you dislike about the product?
Yes , I think that need to be improved is like switching directly to the next ticket with out going back to the search or ticket list again , that would save my enoguh time as a admin to resolve the issues faster and make me more time efficient to think deeply about the concern on a daily basis . One more features that should be added like assigning cases directly to engineers if multiple engineers are there in shifts.
What problems is the product solving and how is that benefiting you?
It is easier for the management team to track and get updates on all the employees.
Best ticketing service for customer services
What do you like best about the product?
I used Zendesk when I used to work for a gaming company on a daily and used to get different tickets through its awesome ticketing management system. It was easily able to identify what kind of issues the customers are having and was able to differentiate between them on the basis of just a few tags. It was easily integrated into our messaging system. With zendesk we were able to help our customer and provide them with the best customer support.
What do you dislike about the product?
Crash issues that we used to face 2-3 times in a quarter.
What problems is the product solving and how is that benefiting you?
We were able to reply to customers on time, and it's easily integrated into our system.
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
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