Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Works great and easy to customize
What do you like best about the product?
Easy to use.
Can simplify the visible fields to just include relevant ones.
Works for a one person business like mine.
Can simplify the visible fields to just include relevant ones.
Works for a one person business like mine.
What do you dislike about the product?
Support can be difficult and time consuming.
What problems is the product solving and how is that benefiting you?
Keeping track of clients
A very intuitive solution for marketing and sales automations
What do you like best about the product?
I've already used a few softwares for these purposes but Freshsales was by far the most intuitive and easy to use. The features are endless and there's so much to learn everyday!
What do you dislike about the product?
Sometimes it's easy to get lost between so many updates and new features. There's always something new and it's not very easy to find out what.
What problems is the product solving and how is that benefiting you?
We were able to track and automate our clients behaviour in our website and straighten our relationship with them.
Robust and potent CRM
What do you like best about the product?
I like how easy it is to shorten the sales cycle; it has powerful technology that allows me to figure out the intentions that a prospect has while visiting our website and know how to proceed with our sales marketing tactics. One of the most potent tools that Freshsales has is its sales sequence automation; it allows me to schedule many emails and SMS in bulk to ensure that the marketing campaigns are sent in a timely manner so we can reach the most clients, it is highly advantageous and it allows me to customize all the campaigns so I can make it more personalized for different prospects that want or are looking for something different from one another.
What do you dislike about the product?
The support help is very poor, I have reached out to them a few times about different questions that I had regarding the use of the software, and I received late responses from the support team. It is something that needs to be improved because a support team that works helps the software feel more reliable to me, and I will know that I can actually rely on them if something more serious happens with our data.
What problems is the product solving and how is that benefiting you?
I think that Feshsales has helped a lot when it comes to providing an automation service that helps process all the sales and helps close deals efficiently without taking hours to do so. It has created an impactful workflow that helps us speed up the daily work when dealing with clients, as well as helping us keep in contact with them by automating welcome emails and reminders, and it is a system that keeps everything in place for easy access. It organizes all the customers' basic information, and that comes in handy when trying to close a deal as we can easily access different details quickly
Excellent CRM tool with minimal drawbacks
What do you like best about the product?
We have been using FreshSales for nearly seven years and it has been a great resource for pipeline management and reporting. It is a feature-rich platform with the ability to segment views based on territories and permissions.
What do you dislike about the product?
It is structured with two separate databases - one for leads and one for contacts - which becomes difficult to manage when integrated with other systems. They have some features to help identify duplicates, but it's not perfect. We've also had some deliverability issues with emailing out of FreshSales.
What problems is the product solving and how is that benefiting you?
Freshsales allows us to manage pipelines and territories for a global reseller network.
Affordable CRM for small teams
What do you like best about the product?
Coming from a Salesforce background, Fresgsales is very intuitive and easy to setup. It integrates natively with the rest of Freshworks products and is also easy on pricing. Sales automation is very helpful in setting up cadences.
What do you dislike about the product?
- lack of flexibility to customise the product and third party integrations
- reporting is graphically nice but rudimentary
- tracking task history
- support could be better for a customer support platform
- reporting is graphically nice but rudimentary
- tracking task history
- support could be better for a customer support platform
What problems is the product solving and how is that benefiting you?
Source of customer records. With sales campaigns, our teams can reach out to prospects directly from within the CRM without having to use a different tool.
boosted the efficiency of my team
What do you like best about the product?
Freshsales includes an excellent user interface design, a vibrant theme, a quick and simple email campaign procedure, and a report and monitor system. Even a novice can comprehend how the gadget operates.
What do you dislike about the product?
We need more pipeline automation, such as the number of days a contract has been dormant, a few additional reports, and an advanced dashboard to make the process more efficient.
What problems is the product solving and how is that benefiting you?
We are gathering information about our clients and establishing company-wide procedures. Each team may log in and view a client's or project's current status. From there, the following stages are straightforward.
Build Authentic Customer Relation and Maintain Growth
What do you like best about the product?
Freshsales is a software to handle by eery employees of our organisation. Its use is easy and drastically useful. It helps to find customers in a well-mannered structure process.
What do you dislike about the product?
Freshsales has limited dislike points because it is available at a cheaper rate so anybody can use it. Just 24*7 customer support system should need to be more active so the software will touch 10/10.
What problems is the product solving and how is that benefiting you?
Freshsales solving the query regarding the management of customer data. It analysis the organisation's demand and fulfils it with integration tools. It helps our company to grow and sustain itself in a competitive market.
Seamless Experience with freshsales
What do you like best about the product?
One of the best crm software that I have ever used for managing the sales pipeline and enquiries that I am receiving from the different source.
What do you dislike about the product?
Interface is little bit slow if we compare to other crm providers
What problems is the product solving and how is that benefiting you?
Problem solved by freshsales:
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
Great Tool for the Sales Engagement
What do you like best about the product?
Freshsales offers the best analytical and automate CRM for a sales person. It's so intuitive platform to get on user on different channels like SMS, whatsApp or email.
What do you dislike about the product?
One thing I dislike is when i publish a customer journey i can't change in it. I can't add any node and extra field. If i want to do then i have to create a another journey for that. It's really frustrating.
What problems is the product solving and how is that benefiting you?
We wanted to engage with our customer easily and see to which customer we having conversation so that we can target them accordingly. This problem resolve with Freshworks by having all the leads in one place.
Recommendations to others considering the product:
Please add a edit after i launch a customer journey campaign. It's really needful for us and i'm sure it is needed by others as well.
Brilliant CRM for a sales person to track all Outbound leads
What do you like best about the product?
It's so easy to use. Automation of their Sales Sequence where we can send an emails to users when the contact is created or the status is changed. It automatically send the mail to contacts. It reduce manpower and is so easy to create.
What do you dislike about the product?
Not as much but one thing that is when the email of a person is in cc their contact automatically created in the list. But i don't want their contact. So i have to manually delete the contacts.
What problems is the product solving and how is that benefiting you?
It reduces the manpower and automates most of the work. I like sales sequences that send automated mails after the status is updated in the Freshworks. Don't have to send maually one by one to every contact.
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