Freshsales
Freshworks Inc.External reviews
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Freshsales
What do you like best about the product?
Freshsales as very good UI design and coloured theme and user friendly and fast email campaign process along with report and dashboard system. Even fresher can also understand the process workflow of tool easily.
What do you dislike about the product?
In Freshsales sometimes updating and adding or assigning the database take some time to reflect in the concern place if not you have to raise query to the support team for assistance
What problems is the product solving and how is that benefiting you?
Bulk e-mail campaign can be sent to the prospect easily and efficiently and we can set up timer for email schedule as per business requirements
Deal section with very good UI design it shows the complete picture of the workflow and what are the stage and where are we in the closure process.
Deal section with very good UI design it shows the complete picture of the workflow and what are the stage and where are we in the closure process.
Freshsales - Helps keep track of deals
What do you like best about the product?
Ease of use. You don't have to spend a lot of time training folks on how to use Freshsales, unlike other CRM systems in place, which have complicated workflows. I find the reporting and dashboard aspect of Freshsales pretty robust, and I am able to generate the majority of the reports I need for my day-to-day job. Dashboards come in very handy when you want to glance at the required metrics in one go. I also find the lead to deal generation process very efficient and user-friendly. Email consolidation in FS allows other reps to quickly help each other if one is out sick or has taken an out of turn leave at short notice.
What do you dislike about the product?
Limited custom fields which has restricted our usage of Freshsales. We have to add certain fields at the Account level while having those at the deal level would have made our lives very easy.
What problems is the product solving and how is that benefiting you?
Tracking deals, Presales assignment, ensuring that all deals get the attention they need and reviewing metrics based on performance.
Easy to Use
What do you like best about the product?
Very easy to use. Less complexity and also generating reports are straightforward. Easy to adapt to the new features available at regular intervals.
What do you dislike about the product?
Suitable for small-scale companies. Maintaining CRM hygiene is difficult.
What problems is the product solving and how is that benefiting you?
Helps me to keep track of all the data and follow-ups very easily
A comprehensive CRM for SMB segment
What do you like best about the product?
There are a plenty of useful things
- Simple and easy to use UI
- Custom field management
- Email tracking
- Simple and easy to use UI
- Custom field management
- Email tracking
What do you dislike about the product?
There aren't any big cons but the integration options could be much better
What problems is the product solving and how is that benefiting you?
- Deals management
- Pipeline forecasting
- Reports
- Pipeline forecasting
- Reports
Recommendations to others considering the product:
If you are from SMB segment, then Freshsales is your go-to CRM tool.
Easy SaaS Sales CRM
What do you like best about the product?
It is one of the easy Sales CRM in the market. Features include one-click phone, sales lead tracking, sales management, event tracking help the team manage the works.
What do you dislike about the product?
Need more pipeline automation something like how many day the deal is inactive and few more reports and advanced dashboard makes the work more effectively and easy to use.
What problems is the product solving and how is that benefiting you?
Easy sales overview and pipeline activites.
Recommendations to others considering the product:
Very much recommended
Maintain your funnel perfect with integrations
What do you like best about the product?
1. It has highly customizable integrations for leads from various sources.
2. Received a great discount from the Sales team.
3. Offers flexible payment options.
4. The flow is very understandable, and we can define our own flows based on our needs.
2. Received a great discount from the Sales team.
3. Offers flexible payment options.
4. The flow is very understandable, and we can define our own flows based on our needs.
What do you dislike about the product?
1. IVR and SMS gateway is not integrated with Indian based providers
2. Have a few customizations limitation which has to be worked upon
3. Ability to pay in INR as they have only accepted USD payments for bank transfer
2. Have a few customizations limitation which has to be worked upon
3. Ability to pay in INR as they have only accepted USD payments for bank transfer
What problems is the product solving and how is that benefiting you?
1. It has highly customizable integrations for leads from various sources.
2. Received a great discount from the Sales team.
3. Offers flexible payment options.
4. The flow is very understandable, and we can define our own flows based on our needs.
2. Received a great discount from the Sales team.
3. Offers flexible payment options.
4. The flow is very understandable, and we can define our own flows based on our needs.
One of the best CRMs to manage Businesses
What do you like best about the product?
The holistic nature of the CRM, which allows us to note down every possiblf information
What do you dislike about the product?
The mobile app is not so user friendly according to me
What problems is the product solving and how is that benefiting you?
We've been successfully able to track our sales and various stages our deals are in. Also, intra team functioning is easy in this.
Excellent CRM System
What do you like best about the product?
I love the ease of use. It is very user friendly. It's also very easy to create pipelines that your whole team can use so you can better manage customer communication across teams.
What do you dislike about the product?
There can be a learning curve. Being one of the older CRM's out there also means that it's not as up to date or as flashy as some of the newer systems. It also doesn't link to as many other programs.
What problems is the product solving and how is that benefiting you?
We are capturing customer data and creating workflows for our entire company. Each team can log in and see where in the pipeline a client or process is, and can easily creat next steps from there.
Recommendations to others considering the product:
Consider your team size and how many people will be using it. Consider how you want to manage you client communications and what kinds of workflows you would like to create.
Freshwork CRM
What do you like best about the product?
CRM is a perfect and easy-to-use tool in which we can keep all our clients' records with details of email id, numbers, likdinen profiles, etc.; we can quickly run the campaign with CRM, so as a salesperson, I know how can I follow up my client.
What do you dislike about the product?
I think everything is good, but if they provide more templates for email marketing, it's better. Most dislike is they can take so much time while solving any quary
What problems is the product solving and how is that benefiting you?
The most benefit while using CRM is I know how to rum campaign, which client I focus more. I can make a funnel to review my client status. And with the use of CRM, I have increased my sales funnel and my sales turnover.
Powerful Integration tool for marketing efforts
What do you like best about the product?
There are a lot of things we need to discuss among those
1. Reporting
2. Perfect Email Tracking
3. Manage leads using my team
4. Customer management
Using this tool, I can easily communicate with my customers. We can easily start intensive workflows in just minutes—no need to spend more time on learning about platform.
1. Reporting
2. Perfect Email Tracking
3. Manage leads using my team
4. Customer management
Using this tool, I can easily communicate with my customers. We can easily start intensive workflows in just minutes—no need to spend more time on learning about platform.
What do you dislike about the product?
We had an option to integrate the CRM tool, and I do Hubspot, but one issue I found is that the Migration of data from Hubspot is little messy. Some areas still in development mode like editing feature under the icons. I requested this earlier, but they said we are still working.
What problems is the product solving and how is that benefiting you?
I need a full-packed tool, and this FreshSales fulfilled my target. I can customize my business-related needs using this. The Task of Synchronising my emails to customers were pretty easy.
Recommendations to others considering the product:
It's a perfect tool for handling thousands of leads with ease of use.
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