Freshsales
Freshworks Inc.External reviews
1,226 reviews
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The perfect tool for beginners
What do you like best about the product?
Incredibly user-friendly and low cost are the greatest assets (An excellent option for new users is to try the trial version ). The great thing regarding FreshDesk is that though they've had such a high focus on their users' needs, and will regularly update their solution to suit those changing requirements!
What do you dislike about the product?
We want to fix a lot of reporting gaps for us, not the missing features, enhance the API because we optimize a lot.
What problems is the product solving and how is that benefiting you?
Freshdesk makes the work of our sales team much more manageable.
Recommendations to others considering the product:
Yes, the Freshdesk team is used to using their software, and it will likely create new options to suit your marketing automation needs in the future.
Freshworks CRM extensive software to arrange sales !!
What do you like best about the product?
For our company, using Freshworks CRM was very convenient since it is focused on customers and the participation of them, which in turn gave us a point of view based on intelligent solutions planned and thought for customers.
It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.
It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.
What do you dislike about the product?
personally for all our workers there were no negative aspects, the implementation had a good reciprocity since it is designed for potential clients, which represents something profitable.
What problems is the product solving and how is that benefiting you?
With the use of this software our company had the opportunity to intrude on a wide range of potential clients that we could not access before, since they worked with indicators such as telephones, email, behavior monitoring that is also available not only in our area but also in areas such as Technology, Education, Real Estate, Hospitality, etc.,
Recommendations to others considering the product:
For us, it was very pleasant to use this software since it promises migration support with respect to previous CRMs for which it is 100% recommended since it is easy to use, it is very competitive, that is, it is at the height of other recognized software Not to mention that the necessary information is always at hand.
It is important to note that the system can be connected with the marketing system and expand its scope, which is amazing for us, for this reason and others we recommend it to expand sales and users.
It is important to note that the system can be connected with the marketing system and expand its scope, which is amazing for us, for this reason and others we recommend it to expand sales and users.
Freshworks improves our company's labor relations
What do you like best about the product?
With Freshworks software we can manage our potential customers so that our sales team has a faster time to make their journey. It has helped us to quickly get hot potentials for our company.
What do you dislike about the product?
Unfortunately the platform does not have any tools for radial and territorial mapping which limits us a little when representing our projects on a large scale. Even so, we are happy to work with Freshworks.
What problems is the product solving and how is that benefiting you?
With the platform we can strengthen and ensure customer relationships and we can be present at all times as Freshworks allows us access from mobile devices at any time. It also helps us to keep the team organized with its task management tool.
Recommendations to others considering the product:
Freshworks is recommended for small and large companies because thanks to its integrated marketing automation function we can increase the processes and actions of our strategies in order to reach the greatest number of people at the lowest possible cost.
It is a good tool for online marketing evaluation
What do you like best about the product?
It has provided us with many functions and applications that do not require all applications to be purchased individually. At the end of the day we save a deal of time and resources with all options, including a conversion optimization and a different information sessions. Finally, the extension to Chrome is very useful.
What do you dislike about the product?
This type of program does not contain the best documentation available to us by Freshmarketer. In a small business, the price is exorbitantly expensive, but a large amount can indeed be achieved by all the knowledge it offers.
What problems is the product solving and how is that benefiting you?
Freshmarketer had already kept our process flow clean because the software is quite user friendly and efficient with funneling tools. With insights we have gathered from A/B testing, we have about balanced the high license costs.
The system is very complete and performs an incredible sales process !!
What do you like best about the product?
Freshworks CRM is a system that we implement in the company in order to improve our sales. I love the system because the tools it offers us are extensive, allowing both marketing and secure sale to be carried out, this system is innovative because it uses artificial intelligence to perform its functions. and in order to attract potential customers and make specific, wide and safe sales we have not had any kind of inconvenience or problem regarding the operation of the service, it is for this reason that each of the tools have worked interactively and have allowed the sales and marketing area expand traffic and make much more targeted sales.
What do you dislike about the product?
We have not had any kind of inconvenience regarding the operation of the service we have seen that the system has been very extensive in attracting new customers and the quality of operation is incredible the tools are intuitive so it is easy to understand without the need for any external help which makes the execution of the program very simple for this reason, we have not noticed any flaws and also its tools are improving better and better.
What problems is the product solving and how is that benefiting you?
Mainly, the system works in order to solve our sales problems and attract traffic. The marketing system that we currently have performs a massive search for new users, however, unifying Freshworks CRM is much more powerful that allows us to reach much broader levels of traffic. attract potential customers to make concrete and fast sales the customers found have commented positively to the system, indicating that the virtual bot performs the sales process faster and more nicely, a very complete and detailed system with a very convenient artificial intelligence. you have provided an effective quick system, it is nice.
Recommendations to others considering the product:
In short, the system has broad solutions, the main objective of attracting traffic and expanding sales has been very evident, we have noticed it both with the web and the growth analysis, in addition to that the sales and purchase system has grown remarkably, without any type of inconvenience we have been able to implement the service both in digital marketing and sales area, I highly recommend it.
CRM handling is no more difficult
What do you like best about the product?
Customer relations are the back bone of industry and you can only add to your business value by providing the best services to your customers. Thanks to Freshworks that has helped me in handling the customer queries and their data in an organized manner. I have got rid of excessive paper work and excessive customer’s calls. Now through this channel I am in a better position of handling my Omni channels and easily I have streamline my customer’s conversation at this platform.
What do you dislike about the product?
There is no calling feature associated with it, sometimes only the conversation is not necessary you have to talk to customer as well, I think this feature should be added. Further they do not talk about any offline access of the data, which is very essential case of no data connection, as emergency.
What problems is the product solving and how is that benefiting you?
Freshworks has allowed you to automate your most repetitive tasks and saves your time. This is very easy to use software and I did not find any trouble in its installation, even t is easy to customize as well. This tool is has reasonable pricing policy and will affect your business in long run.
Recommendations to others considering the product:
If you want to organize your data and concerned about good customer services then I assure you this is the best tool. It is very suitable for the B2C type business irrespective of any business size. You can also enjoy their services on the mobile version of it.
Makes Tracking Deals Easy
What do you like best about the product?
It is very easy to customize the workspace so it works best to meet our needs.
What do you dislike about the product?
I don't like how the look and function changes frequently. I feel most the changes that are done should not force us to utilize the function. One time, without setting up the email function, I could see all email communications between my customer and others in my company. I could shut it off but had to spend hours deleting emails from my Customer account. Recently it stopped holding your current view unless you go into Filters and select to save the view. Forced changes like these are frustrating.
What problems is the product solving and how is that benefiting you?
How long deals sit with not movement and better allotment of resources per deals that are close to closing.
Recommendations to others considering the product:
Be prepared for look and feel to change frequently. Support is helpful and quick to respond.
A simple relationship with the customer is exercised by freshworks.
What do you like best about the product?
The unique and impeccable capacity of the freshworks system includes incredible distinctive data programming, in which its technique of personalized customer service incorporates differential approaches of api, intuitive solutions of qualified response, disposition of enriched messaging, representative marketing management, reception of direct times of e-mail, enabled formats for the emptying of templates, effective tracking of sales, communication of direct links of multiple interaction, natives of a fast interface by excellent, we can make an imposing marketing by nature.
What do you dislike about the product?
A problem of downloading contained in the system of freshworks promotes a dysfunctional operational indication, in terms of exercise of preferences of route, where the automated system of conception of networks projects an unbalanced connection, in which it is not possible to authenticate the same one, avoiding the control of performance web treated for the disposition of evolution of treaties of impeccable attendance inside my company, for what a regularity of fresh connective support must be implanted.
What problems is the product solving and how is that benefiting you?
The platform that defines the freshworks system, is used in my programming to refine actions of independent trade, financing of source of contacts, audits of data transfer, monitoring assessed purchases, simple web browsing, incorporation of treatment adjusted to the information collected, management of mobile administration monitored, systematization of behaviors of configurable edition, keep the system of api of this programming ready for the best work of customer relations.
Recommendations to others considering the product:
The freshworks system has clear organizational channel references, in which its interactive work network disposition, promotes attention focused on purchase order financing, intelligent product presentation mailings, developed with professional commercial advertisements, indicated to perform a proven analysis sequence, technical relationship collaborations, intelligent automation's of data management support conformation, explicit advertising positioning, functional production inventory management and native import costs allow the exercise of this software.
Freshworks is the best software on the market today
What do you like best about the product?
It allows you to send email marketing campaigns so you can complete all operations through one system. Separate prospects from customers to ensure you have a good channel. You can easily create and modify business view filters. The excellent prices in the payment model range from $12 to $80, and the services provided are sufficient to meet all requirements.
What do you dislike about the product?
Send any contacts that have sent their email address associated with the account to CRM. The email limit is very small, only 500 per user. This makes it difficult to hold large-scale events. Easily generate reports directly from sales channels in the view/filter.
What problems is the product solving and how is that benefiting you?
We have two use cases for Freshworks: we use it as a simple CRM for the sales team to manage our customer relationships, and we also use the system as a way to retain users. Our managers, sales team, telemarketing and marketing use Freshworks every day.
Recommendations to others considering the product:
Freshworks as a CRM system, with additional features such as email marketing and lead assessments, works well. We also use the call system at Freshworks; however, this is not the most cost-effective way to work. You will use Freshworks to increase sales, but you will not use Freshworks solely as an email system like a simple email chimp (you will not be more profitable until you increase your email quota).
Everything that you need
What do you like best about the product?
FreshCRM is highly flexible and customizable.
What do you dislike about the product?
Longer setup time. The guide videos are old
What problems is the product solving and how is that benefiting you?
We are using Freshcrm to manage our leads and entire sales process
Recommendations to others considering the product:
Make sure that you keep at least a week aside to set it up if your sales process is complicated
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