Freshsales
Freshworks Inc.External reviews
1,226 reviews
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External reviews are not included in the AWS star rating for the product.
Monitors projects with freshsales very effectively
What do you like best about the product?
Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good.
What do you dislike about the product?
As everything has disadvantages like not a few tutorial videos that this software has, when we started to manipulate this software it was difficult for us since we did not have support from someone to advise us in the operation of this software, its interface is very simple, they need improve it
What problems is the product solving and how is that benefiting you?
It has been very helpful and support to have this software, it monitors the projects to be followed very effectively, by means of its simple functions it allows us to manipulate it in an easy way.
Recommendations to others considering the product:
If you want to implement user-friendly software, very intuitive to track and trace sales opportunities and potential customers, this software is the right one, very appropriate to do all these types of processes for a company.
freshsales an immediate solution for the follow-up of our tasks.
What do you like best about the product?
We have introduced Freshsales to our company in order to advance in the matter of the organization of our clients and projects, we feel comfortable with this software because it has allowed us to timely monitor the progress of our sales or business, apart from being a good component because through this software we have established a high progress of our efforts within the company, it is very optimal operation of this tool, it has good functions, it is a light software and offers a safe environment.
What do you dislike about the product?
It should be noted that there are few insolvencies that this software has, they must improve its interface, which is more practical and pleasant to the user, it also lacks more features to be complete and the company feels more supported with this software.
What problems is the product solving and how is that benefiting you?
We loved the fact that it could take the monitoring and monitoring in an effective, easy and safe way, the interaction between client and administrator is something great to finalize some pending projects of the company.
Recommendations to others considering the product:
We remember that it has an easy-to-use interface, follows the projects in an efficient and organized way, helps maintain the relationship between the client and the company, provides an excellent quality service, and has adjustable prices for any business
Freshsales, monitoring and management immediately.
What do you like best about the product?
It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes.
What do you dislike about the product?
Freshsales as all software has weaknesses or disadvantages, as to modify some process sometimes becomes complicated, it is a tool that has a very basic, simple interface, should adapt or implement more themes or improve the interface to make it more attractive for the administrator
What problems is the product solving and how is that benefiting you?
It is just good, it saves us time and money in every process that is done, it carries out an effective follow-up, it traces the clients in a timely manner, it is not so difficult to handle or manipulate, it has good characteristics according to what is required.
Recommendations to others considering the product:
We love the way that it is an almost complete software, economic for its acquisition, practical to manipulate it, very good in terms of handling information of our clients, it has helped to reach our objectives and goals, we entrust it to any company that wants to acquire it .
very good experience so far. no problems using freshmarketer. support is very quick and helpful
What do you like best about the product?
I like the very quick and helpful support a lot. Also the usability of freshmarketer as it is very easy to use. Clean interface good as well
What do you dislike about the product?
The heatmaps doesnt look like they are correct. I am sure they need a bit of some more extra work. Scrollmap doesnt look like its correct. The %-numbers sometimes jump from 30% to 20% and back to 30% when I am scrolling down the scrollmap. How is that possible? Also the heatpoints jump down when I scroll down the page and are placed incorrectly
What problems is the product solving and how is that benefiting you?
analyzing customer behaviour. we get better conversion rates through ab testing with freshmarketer
Freshsales is perfect for tracking customers
What do you like best about the product?
We like very much the task system (tasks) of freshsales, since it allows us to organize our progress easily. We like the platform's ability to integrate into emails, and chats with customers, due to its integrated CRM. Something we also like about freshsales is that it has a wide capacity to make phone calls without having to access third-party software.
What do you dislike about the product?
We do not like that the number of collaborators for each task is so low. That makes it a little complicated to keep track of who participates or not in each stage of the project. We think that it is quite limiting with the accessibility permits to the information, and the importation of accounts takes a long time to process each account.
What problems is the product solving and how is that benefiting you?
With freshsales we have achieved many advantages when communicating with our customers, because it has many channels through which we can contact them. Before we had enough problems to make visual follow-ups to our sales processes. This was mainly due to the fact that the CRMs we used did not have good integrations for sales management.
Recommendations to others considering the product:
Our sales team is very satisfied with the use of freshsales. It is highly recommended for mobile devices, especially with its excellent access from Android. We highly recommend the use of freshsales to handle responses to customers via email, and to record calls with good quality. Fully recommended to handle leads.
easy and safe our sales with freshsales
What do you like best about the product?
Our company is assuming a challenge to optimize its functions, for this reason we acquired this software, as it was implemented we saw the improvement in terms of our sales as it is being managed in an organized way to our customers, it is a complete software, easy to use, performs very optimal follow-ups, offers a good technical assistance service
What do you dislike about the product?
One of the shortcomings of this product or software is its user interface, they should improve it, it is very basic and should change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, the alarms are not custom
What problems is the product solving and how is that benefiting you?
It has been very helpful, it immediately tracks our relationship with our current customers, it is a good product that has streamlined our work, saving money and time. The synchronization of the activity helps us to keep track of the problems that our customers have had with our products.
Recommendations to others considering the product:
We can say that it is a good product, sales makes it very optimal, fast and it is very practical to use, it is a safe software, it has good characteristics that allows us to organize our work projects
Very good UI for a great price
What do you like best about the product?
Very easy to setup, beautiful UI at a fraction of the price of some other CRMs
What do you dislike about the product?
Some stupid limitations like the inability to download recorded call files and the inability to upload all file types to contacts
What problems is the product solving and how is that benefiting you?
Very organized since day one of launching the biz
Recommendations to others considering the product:
Try pipeline deal view and you’ll never test a crm without it
A reliable product for our sales and customers
What do you like best about the product?
Primarily this software has driven our sales, through its features has organized our customers, is a complete software, easy to use cash for the monitoring of our processes, offers an excellent assistance service, has the ticket system where they offer them by chat and by phone
What do you dislike about the product?
One of the shortcomings of this product or software is its user interface, they should improve it and change its appearance, it lacks more features to have a better service, it does not allow uploading files in bulk, to export presents problems, low quality with its interface, very basic reports the alarms are not personalized
What problems is the product solving and how is that benefiting you?
It is very practical for its use, it has allowed us to expand our clients in an organized way, it tracks our relationship with our current clients, The synchronization of the activity helps us to track the problems our clients have had with our products
Recommendations to others considering the product:
Make sales is very timely, is very practical, easy to use, and allows us to make our sales safe and reliable, very good product despite its weaknesses
Friendly system that is better than Salesforce!
What do you like best about the product?
The UI, WAY better than Salesforce and much easier to navigate for our sales team. Good visual reports but still a little confusing at times.
What do you dislike about the product?
It does have a little bit of a learning curve when figuring out what all of the lead > Contact > Account > Deal stages mean but once the software is implemented and customized properly its ok. I think there is also just alot of room for them to improve (like integration with unbounce)
What problems is the product solving and how is that benefiting you?
Lead management and report generation. We have transitioned from salesforce and really like the ease of use with the product more.
Recommendations to others considering the product:
So far, I think its doing the job!
Freshsales is quite well focused on sales management
What do you like best about the product?
What we liked the most until the moment of using freshsales is the ease with which we can manage our potential customers. It is excellent for managing client territories for banking, and for managing customer assistance follow-ups (when they are online, it should be noted). Offers excellent management of internal sales campaigns, and allows you to make call recordings.
What do you dislike about the product?
It does not allow us to manage marketing or resources for banking clients, and it does not offer a good segmentation system for potential clients. However, freshsales does not allow automatic markings on its CRM tool, nor does it allow the user to monitor the influence, or expenses and households. It is quite limited for the sales force automation, since it does not allow us to directly manage client databases, nor do we anticipate sales.
What problems is the product solving and how is that benefiting you?
With freshsales we have had many benefits, mainly because it allows us to better organize our marketing campaigns by email, and to carry out a correct sales administration in the field. It allows to manage performance metrics, which has been quite profitable.
Recommendations to others considering the product:
Freshsales is a crm of the most recommended to perform sales management. We like how easy it is to segment contacts, and also manage sales funnels, so we recommend it a lot for this. It is also excellent for storing important documents, and its tool is recommended to be comfortably communicated with other team members.
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