Freshsales
Freshworks Inc.External reviews
1,226 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Useful for heatmaps
What do you like best about the product?
The heatmaps are very useful for CRO purposes
What do you dislike about the product?
Inability to save/download interactive heatmaps - can only save/download static images
What problems is the product solving and how is that benefiting you?
The heatmaps are useful for CRO
Amazing CRM for first timers
What do you like best about the product?
It is easy to set up and keep your sales process very tidy
What do you dislike about the product?
The is no option to add a lead stage pipeline
What problems is the product solving and how is that benefiting you?
Organizing the sales process of the sales reps
Recommendations to others considering the product:
Before making any changes be sure to understand what you can configure. Always make an outline of the sales process.
Working well!
What do you like best about the product?
I like how simple the interface is with Freshmarketer and also how easy it is to get the reporting that I need from it.
What do you dislike about the product?
Nothing so far. We have had a great experience using it over the last 2 months
What problems is the product solving and how is that benefiting you?
We are using it to track the effectiveness of several self-service processes with our customers. We have been able to see the impact of specific messaging and also what we may want to change.
Freshsales is the perfect solution to help our customers and manage all our relationships
What do you like best about the product?
we love that we can link the system with my email, it facilitates many situations and I can be aware of its operation. the software is very light which makes sales more fresh and abundant
What do you dislike about the product?
for our company analyzing this software we are disgusted that when we want to modify my system of my works it can be a bit complicated for us, since it can not configure the alarms, it lacks many features
What problems is the product solving and how is that benefiting you?
is resolving the optimization of sales by this means, streamlines processes since it has search filters, very timely way the database of our contacts. It is very broad with the membership since with only one I can include ten of my employees and clients and it is something that very little systems have included.
Recommendations to others considering the product:
This is a good opportunity for you to acquire this product as it optimizes the databases of your contacts and has good features of easy handling
Freshsales is simple & fantastic productivity
What do you like best about the product?
The product is very easy to use, top-class UX and feature-rich too. Lead, Account based sales and Sales Email campaigns features makes very good use for the sales team at Explara.
What do you dislike about the product?
I wish they have the Google Chrome plugin to work inside gmail for a few quick things.
What problems is the product solving and how is that benefiting you?
We need a Sales CRM tool that is simple, good reporting and helps the team to improve productivity. Freshsales has matched all these requirements.
Recommendations to others considering the product:
Freshsales is the best and heading in right direction. You will not regret using Freshsales.
Great Functionality, Easy To Use.
What do you like best about the product?
The heat maps are the best part about this software. The A/B tests are also extremely important and allows you to utilize the best functionality and design for the best ROI. The customer service is great and expedited.
What do you dislike about the product?
Pricing is similar to other competing software, possibly slightly less, the customer service is great and the product is great. The software just isn't what I need for my small company right now.
What problems is the product solving and how is that benefiting you?
Utilizing the heat maps to determine what my customers are doing and A/B testing to determine their preferences. keeping the experience positive so that they will want to come back again and again.
Recommendations to others considering the product:
Try it, it is free and able to be trialed.
Great tools at your disposal
What do you like best about the product?
the different tools that are available, especially Polling, Heatmaps and Recording
it's a vast array of different user behavior tools that are useful under one software
it's a vast array of different user behavior tools that are useful under one software
What do you dislike about the product?
limited amount of personalization and integration with other tools such as GA or Magento
what I would really like to see are anomaly detection and trend analysis of the user behavior
what I would really like to see are anomaly detection and trend analysis of the user behavior
What problems is the product solving and how is that benefiting you?
upon launching our pilot website, we needed a lite version of user behavior metric tools and freshmarker was a decent choice with several tools under one roof. heatmaps and quick NPS polls are especially useful on how our users react with our brand new product. this is data that we need to acquire early in the stage of product development
Recommendations to others considering the product:
Compared to Hotjar, Freshmarketer has a bit more to offer on range of tools, even the Lite version is helpful and easy to implement
A split testing tool that allows us to do more with less
What do you like best about the product?
I like that freshmarketer has allowed us to go from multiple digital marketing and conversion optimization tools, down to one single tool.
What do you dislike about the product?
I haven't found an aspect I dislike yet.
What problems is the product solving and how is that benefiting you?
We were using multiple tools for A/B testing, session recording, funnel tracking, and overall conversion optimization (including mixpanel, vwo, lucky orange, etc) and wanted to find an affordable, and all-in-one digital marketing conversion optimization tool that worked the best for us without having to use a 'stack' of tools.
Recommendations to others considering the product:
If you're unsure that Freshmarketer is unable to meet your needs, at least do yourself a favor and sign up for the free trial and get to using their app. We did the same thing and quickly found that Freshmarketer has all the features that we were using multiple apps for in the past.
Enjoy using Freshsales
What do you like best about the product?
Love the fact that Freshsales is more than just a CRM system. We used Salesforce prior and it was very expensive and not easy to customize like Freshsales. Greatly enjoy the fact that we can track email open rates as well as delivery rates
What do you dislike about the product?
one of the things I don't like is that when you complete task that pop up... they stay in the notification area... you don't have to the ability to "X" or close out of a notification once you complete it. I also don't like the fact that when you send a large PDF it may not go through.
What problems is the product solving and how is that benefiting you?
creating a better/clear understanding of our sales pipeline... effective follow up sequences and an overall streamlined CRM
Recommendations to others considering the product:
I would definitely recommend calling them for the level of true quality service has be multiplied once we were actually a customer which was a pleasant and unexpected surprise.
Freshsales is great CRM for beginners
What do you like best about the product?
I like the simplicity of freshsales. It is extremely easy to update leads information in the CRM and track them and maintain a proper sales pipleline. Moreover, the multiuser interface help us to keep track on the work of each other.
What do you dislike about the product?
Sometimes there system crashes which take a lot of time to start again. Moreover, they should improve their reports because even after downloading the report it is difficult to understand anything
What problems is the product solving and how is that benefiting you?
This tool help us to generate leads & sales for our business. Using this tool we have been able to find new customers and leads for our business
Recommendations to others considering the product:
If you are a beginner and looking for an easy to understand and use CRM then you should try this tool
showing 331 - 340