Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Pretty awesome platform with the occaisional bug
What do you like best about the product?
I really love how you can easily group different clients to strategically contact specific segments of your customer base. Creates a lot of efficiency in my day to day
What do you dislike about the product?
Occasionally, there will be some weird laggy stuff that happens. Not a huge deal though, normally if I log in and log back out, it goes away
What problems is the product solving and how is that benefiting you?
Freshsales is making segmenting my customer base really easy. I'm making more reveneue for the company because of my smart views
Simplistic
What do you like best about the product?
In freshsales, the userface is incredibly dynamic and
What do you dislike about the product?
Nothing, everything works smoothly. Almost too interactive.
What problems is the product solving and how is that benefiting you?
We are using freshsales to maintain a detailed pipeline of clientele interested in acquiring homeowners insurance.
Accessible and simple CRM
What do you like best about the product?
Gives me the opportunity to focus on my sales. Using it, I save my time and resources, automatically assigning potential customers. I can easily paint tasks and meetings, while receiving notifications via e-mail. I believe that these are powerful and useful tools that make your business successful.
What do you dislike about the product?
Sometimes it works slowly, I would like it to be a little faster. In addition, our customers are asking to establish integration with Facebook and social networks. And I also want to increase the comments section and the ability to customize the font. These small minuses can be fixed quite quickly in the next update.
What problems is the product solving and how is that benefiting you?
I have the ability to send bulk emails to potential customers, import and manage large lists, and customize data fields and work with email templates. I can also respond to client and prospective emails right inside the CRM.
Recommendations to others considering the product:
This tool will help your business and your clients to make transactions, and completely control this process, being at home, and on business trips, traveling, which is very convenient. And also monitor the performance of the tasks of your team.
An Exceptional CRM
What do you like best about the product?
We have a very unique business and way of managing accounts and generating leads, FreshSales has helped us every step of the way build a CRM that best works for our company's needs. We have scheduled a number of calls with the support team at FreshSales who have been very polite, professional and helpful at answering all of our questions on data migration, updates, and even incorporated new feature requests. Overall, I'm very impressed with their product!
What do you dislike about the product?
There is nothing specifically about this platform that I do not like. Our company has had a number of challenges finding a CRM that best suited our needs, and of all the CRMs that we tested, FreshSales by far met more of our needs than any other platform.
What problems is the product solving and how is that benefiting you?
FreshSales has helped our company manage incoming leads, track prospective accounts, and measure conversion rates in a streamlined and simple process.
Recommendations to others considering the product:
Utilize their support team, they're been super helpful and have made the transition a seamless process.
Great System and You Make It Your Own
What do you like best about the product?
The customization, the people, the UI experience and overall, the functionality is extremely great. This is a system that you need to take time to develop, but once you work on it, then it gets better and better with time. The implementation also helped with a lot of development. Finally, for small companies, you can't beat the price.
What do you dislike about the product?
The biggest challenge was that I had to build and create everything. In addition, the implementation kick off was a bit slow at first. The nice thing about Salesforce or HubSpot is that they've done it so many times that there is a template for it, but at the end of the day, why do you want to be like everyone else?
What problems is the product solving and how is that benefiting you?
The customization and flexibility to not only plan ahead but create a system that is easy to use.
Recommendations to others considering the product:
Understand that you'll put a lot of work in up front. This is a customizable system and the cost is great, but you will be setting a lot of it up. Also get the implementation team on a schedule. For example - Schedule weekly 2 hour time blocks for 4 weeks straight.
Great system
What do you like best about the product?
Easy to input and manage information/contacts
What do you dislike about the product?
Layout and filtering options not always optimal; very difficult to "share" leads/contacts/deals with fellow employees.
What problems is the product solving and how is that benefiting you?
Easy tracking of clients/deals.
Recommendations to others considering the product:
A great system for tracking clients and deals, and especially handy for keeping up with previous clients.
Very Clean, Easy To Use Software
What do you like best about the product?
The ease-ability, UX, and the Sales Campaigns feature.
What do you dislike about the product?
The workflows are a bit hard to get use to / figure out at first.
What problems is the product solving and how is that benefiting you?
Having all of my Sales efforts being done in one centralized place.
Recommendations to others considering the product:
Highly recommend.
Great Product
What do you like best about the product?
Very simple to use, more and more integration and a great customer support
What do you dislike about the product?
No integration with Freshservice (it's the same family, please resolve it!)
What problems is the product solving and how is that benefiting you?
We need a CRM for our company
Powerful, quick and friendly CRM
What do you like best about the product?
Speed, Account view, contact history, interface
What do you dislike about the product?
Tasks and task allocation, calendar, integration with Mailchimp
What problems is the product solving and how is that benefiting you?
Tracking and allocating accounts, moving deals through stages
Recommendations to others considering the product:
Make sure you don't need to integrate files as deals, otherwise it's extra work
Good value, just what we need.
What do you like best about the product?
The fact that you can send out email campaigns is great. I create the HTML in-house and load it on our sales department accounts, resulting in higher conversion rate.
What do you dislike about the product?
There are a lot of functions that I haven't had a chance to explore yet.
What problems is the product solving and how is that benefiting you?
The bulk email/campaign feature is amazing. We used to just send mailers though MailChimp, but now it is easy for each team member to send their own campaigns and have their own open/click stats.
Recommendations to others considering the product:
Freshsales is great for any small-medium company. We utilise this much more than we ever did with Salesforce CRM. Would highly recommend.
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