Freshsales
Freshworks Inc.External reviews
1,226 reviews
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External reviews are not included in the AWS star rating for the product.
Great CRM for small - medium businesses
What do you like best about the product?
Simple, easy to use CRM tool for small to medium businesses. I love being able to mass update in an Excel sheet by upload. Way easier and less complicated than SalesForce. Bulk task assignment and bulk emails are great. We are exploring the tie-in to MailChimp next. The Help team is responsive and friendly. They always take our suggestions into consideration, and often will build enhancements based on what we've told them.
What do you dislike about the product?
The reports need more customization. I would like to be able to choose any data fields for rows and columns. The lead scoring doesn't quite work the way it should. Not sure how to make it better, but we don't rely on it like I was hoping we would.
What problems is the product solving and how is that benefiting you?
The main value is that FreshSales adds value to my sales team, without getting in the way of doing their job. Keeping track of leads, contacts, and deals so they don't slip through the cracks. This has really streamlined our sales process and efficiency. As the sales operations director, I less from my salespeople now than I did before Freshsales. Before Freshsales, we were running a fairly loose sales process. It’s helped develop and fine-tune our sales process tremendously. We’re able to work faster, and achieve more volume in our sales activities than we were without it. Things do not slip through the cracks while using Freshsales.
Recommendations to others considering the product:
Give this CRM a shot. I use it for 2 small companies and really like it.
We are care about sales.
What do you like best about the product?
Allows me and my team to send a lot of emails drafted on the personalized pattern, timetable those and sync them with my calendars, and concern them automatically to our contact records to export all pertinent info. I like it.
What do you dislike about the product?
I don't meet any problems with this working tools. All my team is fine with it and it is good to know that we can work more productive.
What problems is the product solving and how is that benefiting you?
We like that a system with notifiers that make sure we will never lose an appointed task, among which the brand new notes and comments. Also, we can make it possible to create custom reports for each contact, or opportunity.
Recommendations to others considering the product:
The software is really wonderful. You will have the much better system of sales track. The very good platform will help you to see how many trades are in every step, sort, and filter by their prospective close term. The great addition to increase your performance in business.
Know your Sales & your Customers - Inside Out
What do you like best about the product?
It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account.
What do you dislike about the product?
Contact sync is missing. We need to rely on Zapier to sync with Google. The price starts to look expensive when you go higher up on the plans. IOS app is still not formatted for iphone X and lacks the polished look.
What problems is the product solving and how is that benefiting you?
Distinguishing between a lead and a contact while keeping an excellent record of both. Creating some automation based on the interaction with clients.
Recommendations to others considering the product:
If you don't get overwhelmed with too much information at once, then Freshbooks will be your final choice. What I didnt understand is why they don't sync past email when they adopt 2 way sync in general. The feature that auto searches social handles based on the email id of the contact was very useful. The IOS app still lacks the feature rich UI that web interface provides.
Control your sales pipeline effectively and easy.
What do you like best about the product?
Lets me concentrate on my sales leads. The ability to save time and resources by automatically assigning leads. I can easily to timetable tasks and appointments and get email alerts. I guess it is powerful and helpful tools which make your business work right.
What do you dislike about the product?
Nothing says bad about this platform I can't. As I know that we can easily work with all tools which are given to us that software. I'm glad that till now I don't have any bad issue with this solution.
What problems is the product solving and how is that benefiting you?
Helps to us to see a full situation of our - deals, customer information and performance. Nice point that we don't need to give a learning process to our new sales managers as this software is really simple in use.
Recommendations to others considering the product:
With this software, you can track the productivity from your sales. You will have a good way to make and save your crafted personalized emails and send them faster. Great that you will see how many deals are in every step, sort and filter by their supposed close date. Perfect addition to grow your company.
Great Platform
What do you like best about the product?
I love FreshSales as it coordinates all our leads, clients, tasks and our pipeline into a very easy to use platform. I also love the email templates A LOT!!
What do you dislike about the product?
I do wish the email inbox feature would mirror my Gmail account. I do wish it had the ability to pre-program series of tasks for a client that could be programmed and used with the click of a button. Always re-entering the same tasks for each client is redundant so we end up using Asana for this.
What problems is the product solving and how is that benefiting you?
Coordination with our team an more effective, time saving communications with clients.
Recommendations to others considering the product:
This is a great platform for small businesses (probably large too) for setting up and using systems that will eventually help you streamline your processes and save lots of time in the future.
Great CRM software
What do you like best about the product?
All the integrations and built in dashboards
What do you dislike about the product?
A little bit more support videos on how to structure the lead and sales pipeline would be ideal
What problems is the product solving and how is that benefiting you?
Managing deal pipeline and all prospective leads.
Benefit is that everything is well structured and available at one place
Benefit is that everything is well structured and available at one place
Recommendations to others considering the product:
Good Sales CRM at great price
Freshsales provides a systematic and intuitive approach to CRM
What do you like best about the product?
leads scoring analysis is the best one for me. Also i like the feature of email tracking to see when its been read by prospective lead or client.
What do you dislike about the product?
it should send an email of things to do in the morning on my email. Third party integrations are also a challenge currently but i am sure they are working on it.
What problems is the product solving and how is that benefiting you?
leads may go quiet after sometime and follow up is a pain to remember then. freshsales helps me keep everything in perspective
Recommendations to others considering the product:
if you in services industry and are looking for a streamlined approach towards sales. then this is the thing
Working easy and more effective.
What do you like best about the product?
I can work faster and be concentrate on important things which I should do. I also like the thing that I can manage all sale. I guess it is good tools which are better to have.
What do you dislike about the product?
Very good and easy to use. Great step for new marketing things. Perfect that every time when issues come you will receive all the time support. Very good helper and nice platform.
What problems is the product solving and how is that benefiting you?
Perfect software. Gives to us an ability to work with simple and clear way. Also, we are have rights to manage our clients. All of controlling tools in one place.
Recommendations to others considering the product:
I'm glad that I can work with more productive. Glad to use that software.Keep your product effective. With this powerful tools, you will manage a lot.
CRM to gather customers
What do you like best about the product?
One of the best features I like about Freshsales is generating leads by bulk mailing, managing the contacts under one place and finally, you can import leads as a CSV file.
What do you dislike about the product?
Nothing much as of now, all the features are very useful in solving our business problems
What problems is the product solving and how is that benefiting you?
We are using Freshsales as our primary CRM to generate leads for our business. Also it acts as a gap between our team and the customers. The option to mark a lead as important and overall stages of the leads are available in real time metrics.
Recommendations to others considering the product:
If you are running an online business and you want a tool that can act as a CRM to bring in leads for your business then freshsales does that for you easily. The various options it has makes the product unique from other competitors.
One of the best CRM out there
What do you like best about the product?
It's user-friendly. The visuals are outstanding, and the configuration is fast and easy. We recommend our clients to use Freshsales. Our leads are imported to this CRM, it's a great way to explore the usage statistics of our prospects (logs in, email attachments, last imports, and if they have been contacted technical support). All of this is talking about the trails. We can see if they have used the trials or not. In that way, we can conclude if they are interested in this platform or not without even asking them.
What do you dislike about the product?
I wish that it can be faster, sometimes is a bit slow. Also, our clients always ask for a native integration with Facebook and social networks in general. And one more thing, the comments section is a bit small and you can't customize the font. These minor details can be fixed quite fast within the next update.
What problems is the product solving and how is that benefiting you?
We can analyze the usage of the trials by our prospects and generate strategies by the time we contact them by phone call the next opportunity that arrives. It's a vital feature to know the overall activity that they spend during this period of time.
Recommendations to others considering the product:
It's one of the best CRM out there. I recommend all to try it for yourself. You can enter the website and start a free trial for a month. The configuration is not rocket science. With little support, you can start right away to explore this platform.
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