Freshsales
Freshworks Inc.External reviews
1,226 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solid CRM With Everything I Need
What do you like best about the product?
Freshsales allows you to really build knowledge about a company by adding more contacts to it, adding notes, credit scores and it allows ou see the companies current deals etc. I use it everyday, secifically for entering contacts to cold call them. After i have cold called them i can easily enter a call log so i can look back on previous calls to see progression/what i need to do next.
What do you dislike about the product?
The analytics are good however, they need a faster refresh rate, or an option to manually refresh so teams dshboards etc can be kept more up-to-date.
What problems is the product solving and how is that benefiting you?
Freshsales is making it easy for me to follow up customers and new leads by making it easy to put a task against the person and set a dae one it.
Assisted me with incoming leads.
What do you like best about the product?
I appreciate fresh sales because it allowed me to automate my WhatsApp, which was very helpful.
What do you dislike about the product?
The translation of the text is: "It's a little bit tough to use compared to other CRM."
What problems is the product solving and how is that benefiting you?
The process is automated, saving us time.
Great for our startup
What do you like best about the product?
Really easy initial setup and configuration for what we needed. Free trial was a real boon, and the ability to reduce the trial to the plan we intended buying. Feature set good and sales sequences are really powerful. Customer support was outstanding, helping me through my questions and were genuinely interested in our sucess.
What do you dislike about the product?
Not a lot to dislike really. Freddy the AI engine, does give us some insights that are probably a bit optimistic and being able to adjust the admission rules for a sales sequence after its created would be helpful, but not a show stopper.
What problems is the product solving and how is that benefiting you?
We needed an easy to use CRM that didnt cost the earth, but genuinely bought functionality to our small team. We trialled a few different ones, but found that Freshsales won by quite a margin when comparing ease of use vs. cost vs. feature set
Leading crm solution
What do you like best about the product?
Easy to use and good fit for mid size company
What do you dislike about the product?
Nothing but could be automated with AI tools
What problems is the product solving and how is that benefiting you?
Lead follow up and building Sales pipeline
Great Flexability
What do you like best about the product?
For me personally I use the analytics part for freshsales the most, I like how flexible it is to use and the advantages of creat new data driving decision from it. The email campaign capability also do help me and my team Target the right targets at the right time. The best thing I would say is for sure the ease of use just with a simple clicks and filtering you are set you and ready to go.
What do you dislike about the product?
One thing go don't like it when you create a view for your contact there isn't a way to export that same view without recreating the same as a segment.
What problems is the product solving and how is that benefiting you?
It helps me in researching how the sales team is performing on a daily, weekly, and monthly level. It also helps me in sending certain customers certain email to help in conversion.
A very comprehensive tool for a very good price
What do you like best about the product?
It has so many features, a very reasonable price and the customer service bot takes you to a real person if you have any issues.
What do you dislike about the product?
There are a few annoying bits that I would like to amend on the sales sequences
What problems is the product solving and how is that benefiting you?
being able to contact and keep a record of potential leads customers.
Efficient Sales Management with Freshsales
What do you like best about the product?
Freshsales is user friendly and training documents are easy to understand.
What do you dislike about the product?
There is limitations to the integrations
What problems is the product solving and how is that benefiting you?
We use Freshsales to streamline our CRM and lead generation. We have been extensively dependent on Freshsales. And very soon we have started using the Marketing automation which is wonderful.
Freshsales is great!
What do you like best about the product?
I spend a lot of time in Freshsales. At this point I feel like I know what the product is capable of and when it's going to be able to provide what I want or not. I use it all day every day and support my team on it as well.
What do you dislike about the product?
There are some features that are just not available, which is frustrating. Sometimes I want to do something and I'm just smarter than the software. Other than that, I find it easy to use and I am able to implement new process fairly efficiently.
What problems is the product solving and how is that benefiting you?
Keeping our business streamlined
Email sequencing
What do you like best about the product?
CRM and the email marketing tool helps in sending bulk email to targeted decision makers.
What do you dislike about the product?
Need to improve on support service since there is delay in responding to queries.
What problems is the product solving and how is that benefiting you?
Sending bulk emails which was a big challenge and managing the leads resppnse after sending the campaigns.
Great product and easy to use
What do you like best about the product?
Freshsales was simple to learn and navigate. I liked some of the custom features. We used Freshsales everyday. Integrating with freshdesk and other freshworks software was good.
What do you dislike about the product?
There wasn't enough options for user permissions within the freshworks. We needed admins in Freshsales to not be admins in Freshdesk.
What problems is the product solving and how is that benefiting you?
How to track leads and sales.
showing 41 - 50