Freshsales
Freshworks Inc.External reviews
1,226 reviews
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External reviews are not included in the AWS star rating for the product.
Fresh Sales is an awesome CRM tool
What do you like best about the product?
The fact that freshslaes give a central view of the sales activites done at the comfort of a dashboard. And that the tool is accessible also on a mobile device. This solution is a great CRM solution that provides a central solution that helps to follow through the sales process of businesses using event tracking, prospecting activities , track customers interaction, managing sales activities, reliable customer support, and share information with colleagues. The freshsales CRM also helps to give an overview of the sales activities done to the sales manager and keeps accurate track of reports.
What do you dislike about the product?
Freshsales is a cloud based solution that is mostly compartible with cloud based and cloud oriented enviroments so for an organization that is fully on-prem enabled it maybe be a downside for them using the solution.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of non visibility of my sales processes. Fresh sales has made me more productive as I get to have a better view of how my sales processes are going and to keep proper tracks. Now i can get to viem my deals in the pipeline and set sales goals and target and get to achieve this goals.
Freshsales experience
What do you like best about the product?
After utilizing it for a bit and gaining a level of comfort, it allows me to very easily keep track of my clients and their needs.
What do you dislike about the product?
The app still is a bit difficult to navigate.
What problems is the product solving and how is that benefiting you?
Freshsales is solving my problems with keeping up with clients emails and information.
Freshsales Review
What do you like best about the product?
Their ease to use and friendly interface
What do you dislike about the product?
Some important functions needs technical skills
What problems is the product solving and how is that benefiting you?
Allow to hace an order and noot miss any business opportunity
Great tool, very sales focused, could do with some extra CRM features but definitely recommend.
What do you like best about the product?
The integration with linkedin really helps build a picture of the person you are communicating with and the suggestions for who might be connected to them are very helpful to build a better understanding of the organisation.
What do you dislike about the product?
It can be challenging to find historical information from older conversations and to pin or highlight important info.
What problems is the product solving and how is that benefiting you?
We needed a place to store our customer information and make our conversations visible to others. Freshsales has definitely helped us achieve that goal.
One of the best CRM tools
What do you like best about the product?
User friendly,easy to adopt,Customer support
What do you dislike about the product?
Reporting limitations.Row limit in reports is a bottleneck.
What problems is the product solving and how is that benefiting you?
Integration between objects, sales sequence, worflows.
An end to end solution for your customer relationship struggles
What do you like best about the product?
It's UI. The User Interface is fantastic. It is really easy to use once we understand the system
What do you dislike about the product?
The daily updates and the need to refresh the system every time an update roll out
What problems is the product solving and how is that benefiting you?
Freshsales is a great tool as a tracker of records, history, and stuff when it comes to a customer journey. For someone who works in my field, it is very important to know what we communicate with customers and other onboarding details. Freshsales solves all this. It will be really hard to maintain all these details in an Excel file
Aggressive advertising aimed at shaping online communities
What do you like best about the product?
Applying a social media marketing strategy has proven to reach a wider audience and build brand loyalty effectively. Freshsales has provided us with high-quality items at a reasonable price. We have managed and improved our sales and marketing efforts with Freshsales' support. Developed to the needs of the sales and marketing teams, Freshsales is a customer relationship management (CRM) system with several useful features.
What do you dislike about the product?
The response time of the Freshsales support team is unacceptable, and the quality of their responses is poor.
What problems is the product solving and how is that benefiting you?
The program has given us several opportunities to stimulate enthusiasm and interest in the company's various advertising and marketing initiatives. Through intrusive marketing initiatives, we monitor our customers and the data they provide to us. Freshsales' policies have been very successful. With the help of Freshsales, we have achieved our company's goals. I suggest the software to any other digital marketing company looking to implement a high-performing social media advertising strategy.
Great for SMB Businesses
What do you like best about the product?
Freshsales is easy and clear to use. The screens are laid out well in both laptop and mobile uses.
What do you dislike about the product?
Lack of external plugins for extension. There isn't a large ecosystem for external features.
What problems is the product solving and how is that benefiting you?
Freshsales makes it easy to communicate with our large customer and prospect base.
Review on Freshsales CRM
What do you like best about the product?
User friendly, customizable, easy reports, org level views, easy pipeline management, easy integration with Offices 365. secure, spam free, GDPR compliant, marketting mailers
What do you dislike about the product?
nothing much basis of how we have used it for the last 4 years
What problems is the product solving and how is that benefiting you?
Email marketing, lead gen, call tracking, activity tracking, sales analytics, customer data management securely
Store your entire sales and marketing database
What do you like best about the product?
Because of its immense adaptability and ease of use, I love Freshsales. Setting up the system is streamlined, seamless and quick, so I can get my team up and running quickly to take advantage of its many benefits. And because the software is designed specifically for our sales process, there are no compromises and no great ideas are lost due to technology limitations. I'm also impressed with the customer service experience via email and live chat; not only are the response times incredibly fast, but they're always happy to help, which has made a huge difference to our day-to-day operations as well as our long-term success goals.
What do you dislike about the product?
I find the cost associated with using Freshsales to be a major drawback. In addition, I am frustrated by the limited CRM features considering how much I am expected to pay for them. Furthermore, I don't seem to be able to take full advantage of all the features offered and this has been an ongoing problem that I have had difficulty resolving.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of having to buy multiple tools for split testing, conversion optimization and customer surveys. Using this program saves me a lot of money that I can invest elsewhere in my business - not only that, but it's an extension on Chrome so I don't even have to leave my browser.
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