Freshsales
Freshworks Inc.External reviews
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Freshsales review by a Business Development Manager
What do you like best about the product?
Contact Management: Freshsales allows users to store and manage customer information in a centralized database. It tracks and updates customer details, including contact information, interactions, and deal history. This feature facilitates efficient lead management and helps sales teams stay organized.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
What do you dislike about the product?
Mobile App Functionality: Although Freshsales provides a mobile app for on-the-go access, some users have reported that the mobile app could be more feature-rich and offer a smoother user experience. This is an area that the Freshsales team may have addressed or improved upon in subsequent updates.
What problems is the product solving and how is that benefiting you?
Disorganized Sales Processes: Freshsales provides a centralized platform for managing customer relationships and streamlining sales processes. It helps businesses organize and track leads, automate workflows, and manage customer interactions, ensuring sales teams can efficiently follow up with tips and close deals.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
Great product with an amazing customer service.
What do you like best about the product?
I really like having our marketing and sales teams working on the same platform. The user experience is very good and after a while you navigate it quite easily.
What do you dislike about the product?
Freshworks has a lot of different and powerful tools, but it's not unusual to run into a bug. I spend a lot of time talking to Freshsales customer service. On the flip side, they are very fast at solving issues
What problems is the product solving and how is that benefiting you?
I used Freshsales to build marketing and sales pipelines from the ground up. It's super useful to manage contacts, to autate emails and built have holistic view of your product.
Try Freshsales for a secure CRM solution
What do you like best about the product?
I absolutely love Freshsales for its huge potential as a CRM! This platform allows sales reps to streamline administrative tasks, increase productivity, and close more deals - all through an easy-to-use dashboard. In addition, users can track specific performance metrics, such as deal size and source, through statistical charts that show progress over time from multiple connections. This provides complete visibility into how leads are progressing through each interaction cycle, which is invaluable.
What do you dislike about the product?
I dislike that Freshsales is limited in its uses and can be expensive. Its free customer relationship management platform comes with a number of limitations that make it difficult to use all the features available in other, more expensive sales and marketing automation solutions. Additionally, cost considerations are generally an ongoing issue when using Freshsales to manage accounts, contacts, and leads.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of streamlining the sales process by allowing me to easily manage and track leads. With its comprehensive lead layout, including notes and responsibilities assigned to each person on my team, I am able to confidently navigate each prospect interaction more efficiently than ever before.
Sales Automation and Lead Management
What do you like best about the product?
Freshsales provides the lead addition through email campaigns as well as addition of lead data through the forms.
What do you dislike about the product?
Learning curve, it takes atleast a month just to experiment according to our usecases
What problems is the product solving and how is that benefiting you?
Email campaigns and automation that enables to create leads and change the lead stage automatically.
Fresh Sales helps track your email/outbound messaging and engagement with the outside world!
What do you like best about the product?
I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis.
What do you dislike about the product?
I think having to repeat myself when dealing with different agents at Fresh Sales who have likely not left notes about the company I work for - this results in me having to explain the problem again to the new customer support person I am handed a second or third time around.
What problems is the product solving and how is that benefiting you?
Fresh Sales tells me which people (and their email addresses) are engaging closely with my company's email messages. This data or results show me who is interested and allows me to perform sales analysis on where those interested people (who have opened the email and/or clicked on specific links) are from and from which company and industry.
A platform that can provide a variety of different solutions to all your business woes
What do you like best about the product?
The best part about freshworks is its inate ability to analyse the data which we as users have already entered and generate a Digital Analysis that is presentable as a report.
What do you dislike about the product?
With the ever evolving AI technology, I believe it would be of great value if there are more options available for the users to automate Email Marketing in more innovative and thought provoking ways.
What problems is the product solving and how is that benefiting you?
As a person who craves for numbers and data to determine success in Business, Freshworks makes our lives a whole lot easier through its ability generate such reports with ease, whereas prior to our integration with Freshworks generating such reports to analyse Sales, Customer satisfaction and so forth was such a time consuming task.
Review for Freshsales
What do you like best about the product?
Freshsales lead pipeline is very nice. It's fairly straight forward and not a whole lot to it. Easy to use, intuitive and is superior to many other platforms out there.
What do you dislike about the product?
I feel like there are too many options in freshsales. Of course you can build out your freshsales the way you want it, but I still do think are too many fields. Other than that I think it's very easy to use.
What problems is the product solving and how is that benefiting you?
Freshsales is helping me organize my leads and it's benefiting me by knowing when I last contacted the person I am trying to get in touch with. No real complaints.
Freshsales Review
What do you like best about the product?
Thanks to Freshsales, I can easily manage the processes of my customers such as contact, account, deal. Thanks to its features such as whatsapp api, instagram chat and facebook lead ads, I can easily reach new customers and they can reach me very easily.
What do you dislike about the product?
The features that I don't like on Freshsales are that the custom module feature does not open in new tabs like other modules and sometimes I cannot do what I want in the cpq option.
What problems is the product solving and how is that benefiting you?
freshsales has made it very easy for me to organize mass email and whatsapp campaigns for customers, so I can reach customers very easily. In general, I can follow my customers who come in with various options such as facebook lead ads and webform very well.
Plus Sides
What do you like best about the product?
Best Crm beacuse it has own phone santral. It is user friendly.Do not need queries for reports.
What do you dislike about the product?
just one currency field it can be use on deal and product module we need more.
What problems is the product solving and how is that benefiting you?
I can track my leads for my sales and calculate with datas.Also Can amrketing emails and whatssapp email campaigns
Freshsales Review
What do you like best about the product?
That I can use it as a comprehensive CRM system that integrates into other functionalities that are needed.
What do you dislike about the product?
At times the connection can be finicky, requiring some additional input and vigilance to ensure all synced items are correctly pulled from one account to another.
What problems is the product solving and how is that benefiting you?
Allows us to keep track of all contractors that have signed up for the program.
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