Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Overall good
What do you like best about the product?
Like the analytics, customization, and many features.
What do you dislike about the product?
I wish we can upload multiple files at the same time; a lot of our agents did not upload because this feature was lacking. Most importantly, I wish you were SCC compliant so our securities advisors can use this platform!!!!!
What problems is the product solving and how is that benefiting you?
help send out requirements.
Boost your advertising success with Freshsales
What do you like best about the product?
What I like most about Freshsales is its ease of use and intuitive interface. We can easily update our customer information with just a few clicks, saving us time on manual data entry. The ability to quickly organise reports gives me more insight into each deal and better visibility of overall sales performance from one system was also an important factor in choosing Freshsales over other CRM options for my business. I also find it really helpful that we're notified when someone updates or makes changes to a record - this way I'm always up to date with what's going on across the teams.
What do you dislike about the product?
If Freshsales had technology that could automatically assess problems and suggest possible solutions, it would be much more beneficial to me as a customer. It would also alleviate the frustration of having to communicate with technical support multiple times before getting the answer or solution I'm looking for.
What problems is the product solving and how is that benefiting you?
With Freshsales, I am able to track the progress of our sales pipeline more effectively and identify opportunities for improvement. This powerful CRM tool provides real-time insight into customer relationships so we can better anticipate their needs and quickly increase conversions.
User friendly CRM tool
What do you like best about the product?
Freshsales is a helpful CRM tool especially for tracking your business development leads. It can show multiple deals pipeline per industry. It also helps to monitor which deals our hot, warm, and cold.
What do you dislike about the product?
Freshsales is specifically designed for business development only. It does not show proper account management reports. It has limited reports option to analyze data of accounts.w
What problems is the product solving and how is that benefiting you?
Freshsales has helped us build a better view of how to properly close our customer targets. It has helped the executives to execute the tasks in a more timely manner and all the details involved in closing the account was clear and complete on the notes section.
Very easy to use for first time users with lots of quick CRM functions
What do you like best about the product?
I liked their easy-to-use workspace where I can easily find tooltips to know what that means. Even though it's quick to set up the entire system on any platform, I have to add my mailbox like Gmail, from where it automatically adds my contact emails to the sales dashboard.
I also have good responses from their support team whenever I message or call them for help. They used to solve the issue with passion and quickly.
I also have good responses from their support team whenever I message or call them for help. They used to solve the issue with passion and quickly.
What do you dislike about the product?
Little bit costly for a small business and has lots of glitches while integrating with freshcaller and freshdesk. Sometimes reported getting overwhelmed with wrong attributes when exported in an excel sheet but support get it solved for you fast.
What problems is the product solving and how is that benefiting you?
I used to do all my sales things on an excel sheet which was a little time-consuming but in my control, I needed a solution to replace the excel sheet with some simple easy-to-learn, and elevate things in team easily. Freshsales solved these issues and get me onboard easily with their support team help.
From now on I was using this tool even on my phone with quick report analysis.
From now on I was using this tool even on my phone with quick report analysis.
Intuitive CRM tool from fresh-works
What do you like best about the product?
UI and Data fields are very Intuitive. Easy to Use
What do you dislike about the product?
Nothing as such ...need to deep dive in the product to get the Dislike ...
What problems is the product solving and how is that benefiting you?
Capturing & storing Customer Records
Extremely streamline experience
What do you like best about the product?
Freshsale is really to use from the begining. You can understand how to work with the system from the first time you log-in. Freshsales also provide you everything that could help you manage a CRM system. Especially, the workflow fumction that could help you you to automate your work and make it more efficiency.
What do you dislike about the product?
The CPQ function is not polish yet. It make the experience not smooth. Also, Freshsales does not have the approval function so it could be challenge to the manage.
What problems is the product solving and how is that benefiting you?
Freshsales help me to manage the data and make it clearer as well as more visable to work with. It also help to mamage the sale to.
Very helpful customer service
What do you like best about the product?
Everything needed to run the business is all in one place. call centre, CRM, chat centre everything I need to run my business is here. They even reached out to me and delivered great customer service with a fantastic onboarding.
What do you dislike about the product?
It is very intimidating to look at and has a steep learning curve to set up and adapt to our business needs but thankfully the customer service here is brilliant and they're always happy to assist.
What problems is the product solving and how is that benefiting you?
Rather than having a softphone, chatplugins, customer management software all as seperate platforms with different pricing plans, everything is in one place under one pricing plan. So much more affordable and easier to manage.
Complete solution for CRM and Marketing automation
What do you like best about the product?
They have land pages and mail marketing platforms in one place.
I love the Journey feature, it brings all customer iteration and flows visually.
Gmail integration helped us to didn't lose one customer message too.
I love the Journey feature, it brings all customer iteration and flows visually.
Gmail integration helped us to didn't lose one customer message too.
What do you dislike about the product?
Freshsales is part of a major suite: freshworks.
They have serious problems with licensing and plans.
Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.
They have serious problems with licensing and plans.
Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.
What problems is the product solving and how is that benefiting you?
It centralizes my customer and marketing handling.
Now I can create land pages and manage mail lists in one place.
I also liked IA score to my contacts (Freddy)
Now I can create land pages and manage mail lists in one place.
I also liked IA score to my contacts (Freddy)
Robust and easy to use
What do you like best about the product?
Freshsales provides me with all the information for every customer involved in my sales cycle. With filters that are easy to use, it allows me to find just what im looking for and track my sales cycle
What do you dislike about the product?
The customer service is slightly slow in getting in touch everytime i raise a request from the portal
What problems is the product solving and how is that benefiting you?
Getting started can be a little tricky and might require some guidance. But once you're set up and get the hang of it Freshsales is super easy to understand and configure. We also use it to create email sequences for marketing and send bulk emails since it allows us to schedule them at a later time or day.
Functional
What do you like best about the product?
It's a very easy to navigate and has multiple functionalities
What do you dislike about the product?
It needs an accompanying app, especially for making calls.
What problems is the product solving and how is that benefiting you?
Collection and storing of data in one central place
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