Automox the future
What do you like best about the product?
The best about automax is Good Efficiency, real-time visibility, enhanced security, reduced costs and integration capabilities.
What do you dislike about the product?
Automax has some dislikes, they are mainly Dns issues, it takes long to scan devices, Output is limited And Agent dependency.
What problems is the product solving and how is that benefiting you?
Automating patch management so that the systems are updated consistently and not leaving any security concerns.
Provides real-time application updates with exceptional support
What is our primary use case?
We use Automox to maintain the software on all our computers. We were using Qualys before and we're still using it, but we found Qualys to be a little bit lacking since it wasn't really eliminating all the vulnerabilities. We have been using it for years and it's almost as if we still have the same vulnerability count. We wanted to try something new with Automox in that most of the vulnerabilities are taken care of just by updating the applications that we use on our computers.
We have not used Automox's scripting capabilities for automating routine tasks such as software deployment and configuration changes yet, but we're probably not going to see a massive need for that since we don't have many in-house applications or a development team.
What is most valuable?
Some of the better features with Automox include its nice GUI, which looks intuitive, and it doesn't have a huge learning curve.
Automox's real-time visibility and control through its intuitive dashboard is important for our response to emerging threats because it tells us which applications need to be updated on a real-time basis.
What needs improvement?
I wouldn't be able to tell you how Automox can be improved; it seems to work very nicely already.
For how long have I used the solution?
I have experience with Automox for four months, as we just started using it recently.
How are customer service and support?
I would rate Automox's customer service and technical support as excellent. They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information. The initial reply is great, providing advanced information if I want to handle it on my own, or I can just wait for the tech to interact with me.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using Qualys before and we're still using it, but we found Qualys to be a little bit lacking since it wasn't really eliminating all the vulnerabilities. We have been using it for years and it's almost as if we still have the same vulnerability count.
How was the initial setup?
The initial setup was not complex at all, but I understand it could get complex depending on what you want to do, and we're still at the stages where I need to be able to do that.
Which other solutions did I evaluate?
We were not evaluating other options when we chose Automox. My IT director gave me the task of trialing it and using it, and eventually, we purchased it.
We did not perform any other evaluations.
What other advice do I have?
Since switching over from Qualys, we have seen no positive impacts for our organization other than being able to update the applications on an endpoint.
We haven't used Automox's reporting capabilities.
My experience with the pricing and licensing for Automox is good, and I think we got a pretty good deal. On a scale of 1 to 10 for how pricey Automox is, I would place it at a six.
Overall, I would rate Automox as 10 out of 10.
We are just clients of Automox, not partners or resellers.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
AutoAmazing
What do you like best about the product?
How easy it is to patch and remote on if someone is having an issue.
What do you dislike about the product?
Nothing its amazing! It can have issues sometimes but customer support are amazing.
What problems is the product solving and how is that benefiting you?
It is solving the patches we need to implement into the devices for us.
Simplifying Cybersecurity and Endpoint Management
What do you like best about the product?
the ease with which you can update any device on your site, whether it be a server, computer, or even laptops
What do you dislike about the product?
the interface can be a bit more intuitive
What problems is the product solving and how is that benefiting you?
I have not found any problem at the moment that I can benefit from.
Powerful and Flexible Patching
What do you like best about the product?
Automox strikes a great balance between power and usability. The two standout features for me are Worklets and Patch Schedules. Worklets make it incredibly easy to automate complex configurations and remediations across platforms, while Patch Schedules allow precise control over when and how updates are applied—critical for minimizing business disruption. The UI is intuitive, and deployments are typically reliable and fast, even in remote environments.
What do you dislike about the product?
My main concern is with some of the reporting metrics—specifically around CVE exposure and time-to-remediate (TTR). For example, a critical vulnerability might show as “80 days exposed” in the dashboard, but that figure reflects the public discovery date, not when it was actually detected on the device. This can make it harder to evaluate internal performance and compliance. I’d also like to see more clarity or filters in vulnerability timelines. Lastly, while not entirely Automox’s fault, getting Apple M-Series devices into a patch-ready state takes extra manual steps, which adds to deployment friction.
What problems is the product solving and how is that benefiting you?
Using a tool like Automox provides several key benefits to organizations looking to streamline endpoint management and improve security posture. First and foremost, Automox enables centralized, cross-platform patch management across Windows, macOS, and Linux environments—making it much easier to enforce consistent patching policies regardless of whether devices are on-premises or remote. This consolidation reduces the need for multiple tools and simplifies operational overhead.
Another standout benefit is the automation flexibility offered through Worklets. These customizable scripts allow IT and security teams to automate remediation, configuration changes, software installs, and even compliance enforcement. This capability significantly reduces manual intervention, enabling teams to respond quickly to emerging threats or system misconfigurations while adopting a more infrastructure-as-code approach to endpoint management.
Lastly, Automox enhances organizational visibility and reduces risk through real-time dashboards that track patch status, vulnerability exposure, and compliance levels. These insights allow teams to prioritize remediation based on CVSS scores or known exploited vulnerabilities (KEVs), ultimately helping to shrink the attack surface and accelerate audit readiness. Together, these benefits make Automox a powerful solution for modern, security-conscious IT environments.
it's a great product
What do you like best about the product?
The automated process we’ve implemented covers both system patching and worklet deployment. This ensures that critical updates are applied consistently across all devices, reducing the need for manual intervention and minimizing the risk of security vulnerabilities. The automation also includes the execution of worklets, allowing us to enforce configurations, apply fixes, or gather data as needed—streamlining overall device management and improving operational efficiency.
What do you dislike about the product?
none so far, but one thing that it can improved which during testing were the notifcation pop-up for major upgrade in Mac,
What problems is the product solving and how is that benefiting you?
Automox is helping us solve the challenge of keeping our endpoints consistently updated and secure across a distributed environment. It simplifies patch management by automating OS and third-party application updates, reducing manual effort and the risk of human error. Additionally, its cloud-based platform allows us to manage and remediate devices remotely, which is especially valuable for supporting a hybrid workforce. With features like worklets, we can also enforce custom configurations and scripts, helping us standardize systems and respond quickly to compliance or security requirements. Overall, Automox enhances our operational efficiency, improves endpoint security, and saves our team significant time.
Love the new UI
What do you like best about the product?
We use automox for patch management as well as using it to deploy commands/fixes, it is super helpful when needing to push something to a machine and helps our org stay compliant.
What do you dislike about the product?
in the past, it was the restarts/lack of notice, since the new UI update it has improved
What problems is the product solving and how is that benefiting you?
Computers where users do not update/stay on domain, with automox being a cloud solution, we can push these updates out easier
Bridges the MDM Gap
What do you like best about the product?
I love the platform ubiquity and how well it works to managed any and all updates and software installs. Truly powerful tool.
What do you dislike about the product?
I would love a bit more of a modern and simplified UI, but I understand how difficult that can be with how complex the tool is.
What problems is the product solving and how is that benefiting you?
Installing all Windows and third party software updates.
Wonderful tool and amazing flexibility!
What do you like best about the product?
For sure this is an indispensable tool for myself and my team. I personally love the design language it's very intuitive.
What do you dislike about the product?
Some of the automation features could use some minor improvements.
What problems is the product solving and how is that benefiting you?
It meets our requirements and provides and excellent experience to our clients.
The UI is very easy to use
What do you like best about the product?
Easy to manage the zones and managing devices for updates
What do you dislike about the product?
Sometimes the update doesn't apply to the devices due to agent not communicating with the UI
What problems is the product solving and how is that benefiting you?
Upgrading windows to latest and greatest for security compliance.
