Automox

What do you like best about the product?

I like the highly customizable patching policies in Automox. It's great that it just works well and I can count on it to keep our machines up to date. Patching can be done in a way that allows end users to apply updates within a reasonable window, minimizing interference with their work.

What do you dislike about the product?

I like the colors and overall layout of the website, but sometimes the formatting of the different elements doesn't look the best. It makes scrolling a bit difficult. Automox uses different panes of information on a page it displays. Sometimes a pane will have a scroll bar at the bottom, but if you scroll down, it will scroll the page and not the pane. Also, it may need to scroll from left to right, but the bar to do the scrolling isn't visible until you scroll to the bottom of the pane. Onboarding was pretty easy overall. Getting the Apple Silicon Macs onboarded was pretty time-consuming. Also, some software will show up on vulnerability reports from other tools but then doesn't show up as vulnerable in Automox. I do know Automox is constantly adding software to their patching list, so things get better over time.

What problems is the product solving and how is that benefiting you?

Automox helps quickly patch vulnerabilities, run custom scripts, and maintain updated systems without disrupting users. The customizable patching policies allow patches to be applied flexibly, preventing work interruptions and ensuring security.

What do you like best about the product?

The capabilities of Automox to manage our endpoints via patching or you can say vulnerability management. Apart from that if there is any software updates or any configuration changes required we use Automox and achieve the desired outcome. I mean we use Automox for several purposes like our support helpdesk also use for remote control for troubleshooting endpoints. Reporting is another aspect which we like as well and get desired reports.

What do you dislike about the product?

Only thing which I don't like about Automox or I should say Automox do not have that feature is around zero day vulnerabilities, since we all know you require complete analysis for zero day vulnerabilities and they need to be fix ASAP and zero day vulnerabilities can even impact the production servers as well.
So I think Automox should work on this specific feature and since there are hardly any vendors who support zero day vulnerabilities properly so I think this is great opportunity for Automox

What problems is the product solving and how is that benefiting you?

lot of problems Automox solve for us starting from Patch and vulnerability management for the endpoints to the software updates and configuration and like I said before our helpdesk also use Automox for remote control in order to perform troubleshooting on endpoints as well.
Reporting is another aspect we widely use it which tell us if our environment is up to date or not.

What do you like best about the product?

Its strong capability of patching our platform where all OS are covered like Linux, Windows and MacoS. Installing the agents on endpoint is very simple and straight forward as well and with in few seconds the machine start showing on your management portal. The reporting around compliant and non compliant machines are also good and we generally use them to share the status with our stake holders as well.

What do you dislike about the product?

Only thing which I don't like about them is if an app is not available in Automox catalog then you have to package it yourself or use custom scripts and that might be bit of tedious work but yes they do have worklets which help you in this cases but you have to test it out first in lower environment before rolling in production.

What problems is the product solving and how is that benefiting you?

We are using Automox not only for patch management but apart from that it solve other problems for us as well like vulnerability remediation, we can use policies for scheduling any kind of automation, reporting on patching and compliance and ultimately we get clear view of our all inventory visibility

What do you like best about the product?

Easy to use UI for patching all of my endpoints. Ability to quickly action updates and remediate vulnerabilities.

What do you dislike about the product?

Product seems a little antiquated. Features not offered where other products do. Remoting. Ability to send packages to endpoints.

What problems is the product solving and how is that benefiting you?

Helping to remediate our vulnerabilities when they first appear and ability to get a broad oversight into my security situation.

What do you like best about the product?

Automated patching across Windows, macOS, and Linux and 3rd party applications

What do you dislike about the product?

Limited Mobile Device Management (MDM) Automox is focused on endpoint and patch not mobile devices

What problems is the product solving and how is that benefiting you?

Endpoint management

What do you like best about the product?

Its one of the most renowned end point management software which can cover both Windows and Linux and even MacOs. You can also make use of their AI feature which is more kind of worklets and can help you to build your custom scripts that can be used with in your environment.

What do you dislike about the product?

If you are new to the Automox and learning this product so initially it can be challenging for you to understand how these policy are created and then attached to the group.

What problems is the product solving and how is that benefiting you?

It is managing my complete endpoint protection with out any issues and more over I am using worklets and I am happy to see the visibility around compliance on my business software's and keep on track with Audits and compliance.

What do you like best about the product?

I love that I can easily see everything I’m looking for as soon as I open the application. It makes it very easy to use and navigate.

What do you dislike about the product?

Sometimes the application lags or goes offline without any notice, and then I’m unable to access the bots I rely on day to day.

What problems is the product solving and how is that benefiting you?

Onboarding was very easy, and the application is straightforward to use, which reduces the time I spend trying to figure things out.

What do you like best about the product?

The remote desktop capabilities are way better compared to your standard desktop manager. You have more flexibility for example if an end user has multiple monitors you can easily switch monitors with the click of buttons. The support that I'm able to provide to end users has been a huge improvement to performance and the speed that I can close tickets. I like that it seamlessly integrates into our domain. The pricing is very competitive for what you get. Customer services has also been a huge help especially when we were onboarded, if we have any questions the AI is also a huge help in order to provide any assistance that we may need without further escalations in customer support.

What do you dislike about the product?

We have found that the software interferes with some of our programs for example our "Deep Freeze" program we had to search in depth through the settings in order for our computers not get stuck in a endless loop, before that we didn't know that it was automox that was making these act this way. The UI/UX is both simple but at the same time since automox provides multiple fields of information it can make things a little harder to look at , at first glance.

What problems is the product solving and how is that benefiting you?

The biggest reason why we got Automox was for it's extensive remote desktop capabilities, which has far exceeded our expectations. The biggest help is when an end user is working remotely and not on the domain we can still be able to remote into their work stations and help them out as if they were on campus.

What do you like best about the product?

All patching is in one pane of glass. I can patch over the internet and don’t have to be connected to a VPN, which makes the whole process much easier. Remote access is also awesome.

What do you dislike about the product?

Not all third-party software patches are available.

What problems is the product solving and how is that benefiting you?

the biggest problem was access to users devices for monthly updates, now if it is connected to the web it gets the updates with bonus reporting

What do you like best about the product?

We really love Automox’s patching capabilities!

What do you dislike about the product?

Right now, we don’t like that it doesn’t integrate with SolarWinds, which is our ticketing system.

What problems is the product solving and how is that benefiting you?

Our main business need was to be able to support our users by remoting in quickly and in a timely manner, while also keeping the cost lower.