Automox

What do you like best about the product?

Automation and speed are the biggest wins for me. Compared to other tools, Automox can patch my entire org in a single weekend. We originally purchased it for vulnerability management, but after seeing the product in action, we quickly pivoted to using it for full patching as well.

What do you dislike about the product?

The main areas where I’d like to see more innovation are detailed, customizable notifications and stronger executive reporting.

What problems is the product solving and how is that benefiting you?

I use it for vulnerability and patch management, and I also use worklets to push software.

What do you like best about the product?

What I like about Automox is the key ability of Automox to make endpoint patching easier for the IT team. The platform is simple to manage and you get a good view of your endpoints and assets along with their patch status. I also like the built-in automation which reduces our manual efforts and helps to patch the schedules instead of our IT team manually handling them. I think the value is good for what we are paying right now. Automox saves our team quite a bit of time, especially with patching and routine endpoint management. Reduction in manual work makes the cost worthwhile for us.

What do you dislike about the product?

There is definitely an area where Automox can improve and this is reporting and customization, although we have the standard report but sometimes we need more flexible reporting like how to present information in those reports for stakeholders and key decision makers.

What problems is the product solving and how is that benefiting you?

See, we primarily use Automox for endpoint management and software updates as this helps us to identify missing patches and automate deployments across our endpoints. Also, like I said, we don't rely on manual patching anymore as Automox helps us to schedule these patching and routine maintenance which ultimately saves IT team efforts and time.

What do you like best about the product?

Best thing I like about Automox is agent based so you deploy these light weight agent on endpoint and it start working, your devices is not necessary to be in office or company Network to patch or update the endpoints. Also we work with both Mac and Windows so it works great on those platform making it easier to manage. With Automox what I have learn is just set up the patch policies and set up the schedule and it will execute so no manual hand on keyboard or eye on glass monitoring is required.

What do you dislike about the product?

We are fast growing company and employees count is increasing and so does our cost because Automox is charged based on per endpoint so this caused increases in our monthly cost which we were not aware of until we received invoice. Also if the endpoint is removed or replaced, you need to make sure you unregister the Automox agent from that particular endpoint else you will be charged for that as well.

What problems is the product solving and how is that benefiting you?

Updating laptops and endpoint over basic internet connection which means patching of endpoints which become super easy for us now. 3rd party apps like Zoom, chrome, slack they do not update automatically so Automox help us to update those 3rd party apps and make environment free from any compliant issues. We have also used the automated scripting and custom scripting feature called worklet making scripting very easy.

My main use case for Automox is helping maintain and manage the test environments I work with, ensuring test machines have the required operating system and security patches, keeping endpoints up to date, and reducing environment-related issues that could affect testing. It is also useful for having better visibility into the configuration and patch status of devices.

In my day-to-day work, I use Automox to check the patch and update status of test machines before I start testing. For example, I can verify whether a device is compliant, identify missing patches, and make sure the environment is up-to-date before executing test cases, which helps reduce issues caused by outdated software or inconsistent test environments.

The best features for me are the centralized patch management, clear visibility into device status, and automation. I particularly appreciate being able to quickly check whether a test environment is up-to-date and identify missing patches. Support across Windows, macOS, and Linux from one console is another strong advantage for me.

The feature I rely on the most is centralized patch management, as it gives me a quick overview of the patch status of test machines and helps ensure the environment is up-to-date before I start testing. This is especially useful because it reduces environment-related issues and saves time that would otherwise be spent checking and updating machines manually.

Automox has had a positive impact on my organization by reducing the amount of manual effort needed to keep our test environments patched and consistent. It gives the team better visibility into endpoint status and helps us identify and address outdated software more quickly. From a QA perspective, this means fewer environment-related issues and more reliable testing, allowing us to spend more time focusing on the application itself.

I think Automox can be improved by providing more advanced reporting and analytics, with greater customization of dashboards and compliance reports. It would also be helpful to have more granular control over patch scheduling and notifications. From a QA perspective, better visibility into patch history and endpoint changes would make it easier to troubleshoot environment-related issues and track changes over time.

I have been working in my current field for about seven years.

Automox scales well for our needs; adding new endpoints is straightforward and the centralized management approach makes it easy to apply consistent policies as the environment grows.

Overall, the customer support has been good; responses are generally timely, and the support team is helpful when troubleshooting issues or clarifying how a feature works. The documentation and knowledge base are also useful for resolving common questions independently, making the support experience reliable, although response times can vary depending on the complexity of the issue.

We have not used a different solution.

Overall, the pricing and licensing were straightforward; the setup cost was reasonable compared with the time savings from automated patch management and endpoint maintenance. I would recommend reviewing the licensing tiers carefully to ensure that the cost scales appropriately with the number of endpoints.

We have seen a positive return on investment mainly through time savings, as automating patching and routine endpoint maintenance has reduced manual effort by roughly around twenty to thirty percent for these tasks. It also reduced the number of environment-related issues that required manual investigation; although we have not reduced headcount, the team can spend more time on higher-value QA and technical work instead of repetitive endpoint maintenance.

We evaluated a few alternatives such as Microsoft Intune, ManageEngine Endpoint Central, and a couple of traditional patch management tools. Automox stood out because of its cloud-based approach, straightforward setup, automation capabilities, and ease of managing patches across different operating systems.

I would rate Automox an eight out of ten overall, as it has made endpoint and patch management much more efficient and provides good visibility into device status. This automation is particularly valuable for keeping test environments consistent, and I would give it a higher rating with more advanced reporting, customization, and granular controls for certain workflows. I would give customer support a seven to eight out of ten. I would recommend Automox to teams looking to simplify endpoint patch management and reduce manual maintenance. Before adopting it, I suggest evaluating your number of endpoints, operating systems, and specific patching requirements, and comparing the licensing costs with the amount of time your team currently spends on manual maintenance.

Public Cloud

Amazon Web Services (AWS)

What do you like best about the product?

Its cloud based patch management system across windows, MacOs and Linux system fleets and best part is all of them can be manage by single portal. we can easily schedule our automated patches and 3rd party softare updates without even logging to these endpoints which saves hours of work if we have to manually do that. Software configuration features to install or update any new software and powerful worklet scripting are some of the other best part of Automox.

What do you dislike about the product?

Worklets can be complex if you are unfamiliar with the scripting, although more than 500+ worklets are provided but in case if there are any new software which do not have worklet then you have perform scripting and can be complex for some 3rd party apps. I would say reporting options are fairly basic and even upates from 3rd party apps can take some time to show in the Automox console.

What problems is the product solving and how is that benefiting you?

Lot of Problems: 1: Vulnerability and Patch management for our multiple OS. 2: Software configurations on our endpoints 3: Compliance reporting, we run business reports for top leadership where Automox compliance report provides the status of compliant and non compliant endpoints. 4: Automated scheduling for any software or patches and even restarting any endpoint. 5: Using custom scripting and worklets for our system workflows.

What do you like best about the product?

Automox is more likely a Patching and configuration management tool which we generally use for patching our servers and endpoints but one think which I really like about them is their worklets capabilities which helps you to create and write custom scripts.
Other thing which I like about them is their cross platform support like windows MacOS and even Linux which help you to easily deploy their light weight agent and then sync the endpoint on management console which is SaaS based.

What do you dislike about the product?

What I don't like about them is unable to manage the Automox using mobile phone so they have limited capabilities, I have seen this feature in Intune but in Automox this is not available.
Apart from that there are still small hiccups like if there any app which are not supported you would have to spend time with Worklets to write custom scripting.

What problems is the product solving and how is that benefiting you?

Multiple problem solver no doubt like patch management, software and configuration management and deployment. You can keep the track of inventory where you can get to know hardware and software inventory which is often used by my team specially. Reporting for compliance is another feature which tells missing patches and device status as well.

What do you like best about the product?

Helpfulness with reboots and status tracking during our patching

What do you dislike about the product?

Remote desktop tool didn't have a select monitor tool last time I used it.

What problems is the product solving and how is that benefiting you?

Auto mix helps with client management and saves us time, especially when dealing with patches.

What do you like best about the product?

I like its strealimned feature of patching the system and providing us the report around vulnerabilities and buisness softwares. The report is quite easy to understand and take any business decision for the compliance aspect.
Automox comes with wide variety of features like software configuration on multiple machines at the same time along with easy deploymengt of the agents which are light weight agent consuming very low resources and computation.

What do you dislike about the product?

Automox as a software is too good but I would like to talk about the future aspet which I think are missing from Automox like security can be better as agents are already installed which can scan your computer resources and check for any malware of any kind of trojans. Also Automox can be used as an agents to prvide the performance counter about your workstation or servers.

What problems is the product solving and how is that benefiting you?

software configurations, compliance problems, patch management and vulnerability management. Up to some extent Automox help is remote control for troublehsooting (although helpdesk dont use that very often)

What do you like best about the product?

Automox make it easy for your IT admin to manage and perform admin tasks on your endpoints so that the IT tasks can be streamlined along with monitoring of your IT assets and resources.
Automox features best in industry standards with patch and vulnerability management solution along with system state and software configurations. Easy to use along with managing IT resources and failure systems are easy to manage and control from one single centralized locations.

What do you dislike about the product?

I personally believe that when it comes to providing access to internal IT team that could have been more streamlined by which I mean I am referring to granular roles and permission and then we can wrap permissions around groups to make it more granular.

What problems is the product solving and how is that benefiting you?

so many problems or use cases what ever you want to say staring with patch and vulnerability management, system state configuration along with software configurations. different team members in the company uses different software's and tools so we need to install those tools and software where in Automox help us to do that either by taking control or running a backend script to install those software on the system.
Compliance reporting, its AI usage that even help us to troubleshoot lot of stuff during failure occurrence is an important part of our benefits we use Automox for.