Automox
AutomoxExternal reviews
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Powerful and user-friendly patch management solution
What do you like best about the product?
Automox is incredibly easy to use, with a smooth implementation process that had us up and running quickly. The platform offers a wide range of features that cover all our patch management needs, from automating updates to monitoring system health across multiple platforms. We use Automox frequently to ensure our systems stay secure, and the intuitive interface makes it simple for both IT and non-IT staff to manage. The integration with our existing infrastructure was seamless, requiring minimal setup. Additionally, the customer support has been very responsive and helpful when we've needed assistance.
What do you dislike about the product?
The only downside is that Automox does not support older, obsolete operating systems. It would be great to have compatibility for legacy systems, as upgrading all OS versions isn't always possible right away. However, for modern environments, it performs flawlessly and has greatly improved our patch management processes.
What problems is the product solving and how is that benefiting you?
Automox helps us automate and streamline the patch management process, significantly reducing the time and effort required to keep all systems up to date. This has enhanced our security posture by ensuring that vulnerabilities are patched quickly and efficiently across all our devices. The centralized dashboard allows us to monitor all systems in real-time, giving us full visibility and control. Overall, Automox has improved our operational efficiency and ensured that our infrastructure remains compliant with industry standards.
Intuitive patch management system
What do you like best about the product?
So far it's more comprenensive than other patch management platforms I've used and has a very intuitive interface.
What do you dislike about the product?
Reports could use some improvement, it doesn't seem to be customizable.
What problems is the product solving and how is that benefiting you?
Managing OS and third party patching across multiple OS
Great user friendliness
What do you like best about the product?
Automox is very easy to use, even for people who aren't experienced with RMM tools, like I was when I started using it. It is also very easy to implement, especially if your organization has Active Directory.
What do you dislike about the product?
I think that it would be awesome if Automox had a better remote desktop experience, as well as desktop and mobile apps.
What problems is the product solving and how is that benefiting you?
Automox is keeping all the computers in my organization up to date, which prevents us from having a cyber attack.
Automox x Logically
What do you like best about the product?
Logically uses Automox to standadise patching on all our Windows and MacOS endpoints. Patch Management: Ensuring all endpoints are up-to-date with the latest security patches to mitigate risks of vulnerabilities and cyberattacks, this includes OS and 3rd party patching. Endpoint Security: Proactively addressing security threats and vulnerabilities before they can exploit the devices.
What do you dislike about the product?
MacOS deployment could be easier, the addtional steps add complexity.
What problems is the product solving and how is that benefiting you?
Logically uses Automox to standadise patching on all our Windows and MacOS endpoints. Patch Management: Ensuring all endpoints are up-to-date with the latest security patches to mitigate risks of vulnerabilities and cyberattacks, this includes OS and 3rd party patching. Endpoint Security: Proactively addressing security threats and vulnerabilities before they can exploit the devices.
I Love Automox
What do you like best about the product?
I like how it combines a bunch of crucial things needed to run IT for a business all in one place. From pushing updates to getting general knowledge about a system, its a great product. I use this product every day for work and it has never failed me. It also makes it easy to push software for easily integrating each laptop with the software we need.
What do you dislike about the product?
I wish there was a way to manage files on a system through Automox, that would just add to the convenience of having everything in one place.
What problems is the product solving and how is that benefiting you?
The problem that Automox solves for me is cutting down on all the clutter and having a much easier solution to access everything to help end users.
Solved a huge problem and continues to deliver value.
What do you like best about the product?
Automox was easy to implement with great documentation and customer support, easy to automate and gave us completely autonomy around our regular tasks and patching.
Automox maintains both OS and App updates, if the app doesn't allow updates through its OS provider worklets can be built to allow full custom patching and installs of required software.
We initally used Automox everyday to get us to a state of good, since then after adding schedules and automation it has become a backend tool only really accessed for reporting and additional worklets to be added, the rest Automox handles perfectly.
As per the above i've had very little issues getting Automox integrated but the few questions i did have at the start where perfectly sorted really fast by the support team, our account manager was also great, extended our trial, helped us licence in a way that really suited the progression of our business.
Automox maintains both OS and App updates, if the app doesn't allow updates through its OS provider worklets can be built to allow full custom patching and installs of required software.
We initally used Automox everyday to get us to a state of good, since then after adding schedules and automation it has become a backend tool only really accessed for reporting and additional worklets to be added, the rest Automox handles perfectly.
As per the above i've had very little issues getting Automox integrated but the few questions i did have at the start where perfectly sorted really fast by the support team, our account manager was also great, extended our trial, helped us licence in a way that really suited the progression of our business.
What do you dislike about the product?
There is only really one thing which isn't a dislike more of an improvement.
The reporting can lack a little but has been improving month on month we have been working with the product.
We have found the data extractions get around all of the reporting issues but there is definetly some more niche reporting around patching that would be really nice to have.
The reporting can lack a little but has been improving month on month we have been working with the product.
We have found the data extractions get around all of the reporting issues but there is definetly some more niche reporting around patching that would be really nice to have.
What problems is the product solving and how is that benefiting you?
Automate patching
Automate runbooks for config and app installation
Automate security polices on servers
Automate server maintenence
Automate runbooks for config and app installation
Automate security polices on servers
Automate server maintenence
Biggest bang for your buck
What do you like best about the product?
1. Great job on giving MSP's ability to easily switch between tenants. Very seamless
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
What do you dislike about the product?
After writing this, I realize these are more feature requests, which I will put them in. But these are things I dislike while using the product:
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
What problems is the product solving and how is that benefiting you?
Patch management - Getting a foundation that most companies never had beyond Excel sheets
3rd party software deployment
3rd party software deployment
Automox is a top choice for automatic patching and device compliance!
What do you like best about the product?
The installation and configuration of Automox agent and console are simple and straightforward. Automox provides the user with the flexibility and granularity to configure the patch policies and groups, and to adjust them as needed. The user can also use the Automox console to view and manage the patch policies and groups, and to perform manual or on-demand patch actions, such as scan, install, reboot, or rollback.
What do you dislike about the product?
The Automox tool is very robust but comes at a higher than average cost. The company does offer a pay-as-you-go offering but the discounts come with anual subscription.
What problems is the product solving and how is that benefiting you?
Automating the deployment of patches and updates across our organizations endpoints.
We use Automox for a lot of different tasks
What do you like best about the product?
The ability to patch multiple operating systems with one tool. The ability to automatically install and uninstall software. Using worklets to configure systems.
What do you dislike about the product?
The only thing I can think of is the time is takes for some applications to make it into the catalog.
What problems is the product solving and how is that benefiting you?
We can patch our Windows, MacOS and Linux systems automatically. Having all three operating systems patch by one tool is a great help.
The next generation of patch managment.
What do you like best about the product?
It is an intuitive, cloud based patch management solution that can protect your endpoints, wherever they may be.
What do you dislike about the product?
We do not have dislikes of Automox at this time.
What problems is the product solving and how is that benefiting you?
We are able to patch work from home computers that are not connected to the corporate network through VPN. As long as they are turned on and connected to the internet, we can patch them.
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