IBM MaaS360
IBM SecurityExternal reviews
197 reviews
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MaaS Experience
What do you like best about the product?
The fact that the end user has their own environment and doesn't use a shared tenancy.
Chat support tends be good.
Account manager can setup support sessions with senior MaaS tech when required.
Chat support tends be good.
Account manager can setup support sessions with senior MaaS tech when required.
What do you dislike about the product?
No in-built remote support feature - this requires a TeamViewer licence per device.
Other MDM's include this feature.
I think the location features could be improved.
Also issues around using a shared data pool, unable to insert correct values .
Other MDM's include this feature.
I think the location features could be improved.
Also issues around using a shared data pool, unable to insert correct values .
What problems is the product solving and how is that benefiting you?
Lockdown via kiosk mode, distribution of apps.
Recommendations to others considering the product:
Use the trial feature first.
positive with a lot more to explore.
What do you like best about the product?
being able to control the mobile device estate from one location and provide support to our users.
What do you dislike about the product?
The error message that sometimes occurs but not knowing what they mean.
What problems is the product solving and how is that benefiting you?
it has been able to support our user over a multiple areas in our business. as our busniess is not generic we can use different policies on different devices to help our user deliver for the business.
A comprehensive product with great customer service!
What do you like best about the product?
The control it provides over mobile devices is excellent and the dashboard makes it easy to monitor compliance with security policies and GDPR requirements.
What do you dislike about the product?
Navigation through the functions and app store could perhaps be slicker
What problems is the product solving and how is that benefiting you?
Maas360 has enabled the company to bring all mobile devices under control to improve security and assist with GDPR compliance
Lots of features
What do you like best about the product?
I like the ease in which it deploys to iOS devices
What do you dislike about the product?
Lots of problems with old Androids phones which continue to get stuck and had to be reset in order to load two Maas apps
What problems is the product solving and how is that benefiting you?
It has improved my management of our mobile assets, and exposed problems with how users take care of our devices.
Powerful functionality
What do you like best about the product?
MaaS360 gives a huge amount of control meaning there is no chance of end users downloading restricted items etc. It also gives - from a compliance viewpoint - control of our devices
What do you dislike about the product?
I do sometimes feel the interface is not intuitive - with complexity comes difficulty to locate functions
What problems is the product solving and how is that benefiting you?
Preventing random downloads of apps (particularly games) from end-uers. Ensuring devices are assigned to specific users - and with it - email accounts are automatically set up
Great way to manage devices and applications
What do you like best about the product?
The easy deployment in the portal for users
What do you dislike about the product?
There is almost too many features!!! We are used to not having something this nice.
What problems is the product solving and how is that benefiting you?
We are able to keep up with inventory of our devices (laptops) for the company and we are able to keep up with patching and monitoring.
Recommendations to others considering the product:
Do your research at first. It is a great product. It is a little costly, but in the end it is worth it. We are a startup company and it is a great way for us to keep up with our inventory and making sure that our laptops are up to date with the latest security updates and patches.
Works Great for on the go
What do you like best about the product?
Easy to access and use, allows me to respond quickly.
What do you dislike about the product?
Set up can be lengthy and confusing. Need IT to provide instructions.
What problems is the product solving and how is that benefiting you?
Being able to respond fast to clients and am always accessible.
Recommendations to others considering the product:
it is a great resource
Great MDM with tons of features
What do you like best about the product?
All the device management features and variety of devices that can managed.
What do you dislike about the product?
Sometimes it takes an act of congress to get devices to pick up policy changes or app updates.
What problems is the product solving and how is that benefiting you?
Web browsing and email management on mobile devices.
Recommendations to others considering the product:
MaaS360 is a quality MDM. It has issues just like other MDMs, but support is attentive and fixes issues quickly.
Useful for professional environment
What do you like best about the product?
It's a reliable system that allows you to set up your email and communications services across several devices. Makes easier for everyone who keep in touch and share the information in no time.
What do you dislike about the product?
Sometimes it's very difficult to connect it with other operative systems beside windows, such iOS (installing it on iPhone, for example)
What problems is the product solving and how is that benefiting you?
Connecting different departments and levels of the same company with the added benefit of having the services in several devices at the same time.
IBM MaaS360
What do you like best about the product?
Excellent tool to keep track of our devices, locked them out in case they are stolen/misplaced. Another pretty good feature is that we can distribute applications/OS patches which make our lives easier.
What do you dislike about the product?
Struggled a little bit when setting up the Enterprise App for MacOS since the user manual didn't specify that we need to open the Apps Packager instead to finish the set up, once the CA was installed.
What problems is the product solving and how is that benefiting you?
Ability to track our devices. Great to tool to get easy reports of applications installed, versions, etc.
Recommendations to others considering the product:
Take the opportunity to implement MaaS360
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