Centralized device control has reduced data costs and protects lost mobiles and tablets
What is our primary use case?
IBM Security MaaS360 with Watson is a great product that we implemented to protect our devices, such as computers and mobiles from cybersecurity threats. We use IBM Security MaaS360 with Watson to manage our company's iPads and other devices, which allows us to manage every aspect of the device. We are able to centralize the deployment of apps to the devices. Users no longer need to keep up with Apple ID credentials. We can track devices if they are lost and wipe them if needed.
IBM Security MaaS360 with Watson provides comprehensive security features such as mobile threat defense, secure containerization, and app distribution controls, which is a quick specific example of how I have used it to solve a real problem or situation at my company. This is what makes it a great tool for any organization that requires strict security and compliance controls.
What is most valuable?
The best features IBM Security MaaS360 with Watson offers include providing a centralized admin for all the systems, protecting all the systems from cybersecurity threats, and great integration with any operating system. App management, deployment features, ease of use, overall application distribution, device control, and device location are other prominent features.
I find myself relying on all the features I mentioned, including centralized admin, device protection, integration, app management, ease of use, device control, and location, the most day-to-day because they are very robust and helpful. Because we use it, it helps us to control mobile devices, limiting their functions and deploying desired applications. If you provide a mobile device without a limit, the users can abuse the data plan and settings for the device, especially for any organization. Having full control of them is beneficial.
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely. This helps to protect our data.
Everything since we started using IBM Security MaaS360 with Watson has been phenomenal, especially security, which has improved overall on our devices and our data. We have increased administrator efficiency by easing deployment. License management is easier. We have been able to cut costs around 30 to 40% as it helped us manage all our systems with different or same software. IBM Security MaaS360 with Watson offers best-in-class security controls for any of our devices. When lost or stolen, we are able to wipe it out.
What needs improvement?
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making the user interface more user-friendly. It feels pretty average, which gives a hard time for new users. It should be more user-friendly and intuitive.
IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices. It should also allow simplified device management.
The cost reduction of 30 to 40% is primarily from reduced device losses, less manual work for admins, and other factors. The more devices you have to manage, the more the cost, especially because they bill per device. In our case, IBM Security MaaS360 can be a bit expensive. It could be less expensive for a small organization dealing with a few devices. The setting is slightly complicated because of the unintuitive interface.
For how long have I used the solution?
I have used IBM Security MaaS360 with Watson for the last seven years, and I was using this tool also when I was in my previous organization.
What do I think about the stability of the solution?
IBM Security MaaS360 with Watson is stable. According to my experience and how I have used it over those years, I have not seen any downtime or lagging.
What do I think about the scalability of the solution?
IBM Security MaaS360 with Watson is very scalable because we can manage over 1,000 devices at a time and it has never crashed or limited the number of devices we can manage.
How are customer service and support?
The customer support for IBM Security MaaS360 with Watson is relatively very proactive, responsive, and helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft 365 and Adobe Acrobat Reader before IBM Security MaaS360 with Watson.
How was the initial setup?
For others looking into using IBM Security MaaS360 with Watson, I advise that the new device setup and deployment are fairly easy. However, getting off the ground with the initial setup is a bit tough and it needs to be easier to get going. Training a new device manager is not straightforward, as it requires too much tutorial to get someone proficient in changing, adding, and deleting devices. It can take considerable time learning all of those processes.
What was our ROI?
I have seen a return on investment with IBM Security MaaS360 with Watson. We were able to reduce our monthly bill for iPad data usage by well over 60% simply by limiting applications available to what was absolutely necessary to do their jobs. We have never had an iPad lost that could not be recovered. IBM Security MaaS360 has been a really helpful tool in our organization. We are also able to reassign iPads when we discovered our techs were not using them, as some techs preferred to use their company phones. These iPads are given to the new hires.
What's my experience with pricing, setup cost, and licensing?
I purchased IBM Security MaaS360 with Watson through the AWS Marketplace.
Which other solutions did I evaluate?
I evaluated other options such as Fulbe before choosing IBM Security MaaS360 with Watson.
What other advice do I have?
Integration with the operating system works great with IBM Security MaaS360 with Watson. I rate IBM Security MaaS360 with Watson an 8 out of 10 because this tool has been really cost-effective, especially since we were able to reduce our monthly bill for iPad data usage by well over 60% simply by limiting the application availability to what was absolutely necessary to do their jobs. We were also able to reassign iPads when we discovered techs were not using them, as some techs preferred to use their company phones, which makes it more cost-effective since we do not have to buy other new iPads for the new hires. I also appreciate that IBM Security MaaS360 with Watson allows deployment of new applications with minimal interaction with users. It also provides constant location information, and we know if an iPad is lost sometimes before the device user knows it is missing.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Unified device security has transformed mobile management and now protects data while boosting productivity
What is our primary use case?
IBM Security MaaS360 with Watson has enabled us to successfully enroll approximately 120 mobile devices on this platform. Initially, updating iOS on Apple devices posed a significant challenge. However, the new patch has addressed this issue. iOS updates are now promptly displayed in the MaaS360 portal, allowing for monitoring the update process and identifying subsequent required actions for devices.
I use IBM Security MaaS360 with Watson day-to-day to enroll bulk devices through the Device Enrollment Program (DEP) in a simple, straightforward, and quick manner. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. Synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
I have more to add about my main use case for IBM Security MaaS360 with Watson, specifically for security dashboard and management, risk rule configuration, and security policies.
What is most valuable?
IBM Security MaaS360 with Watson offers several best features, including security, which helps protect sensitive data in case a device is lost or stolen. The customer support is exceptional. Seamless integration with other tools is also a key feature. It helps enhance security policies such as passcode requirements and encryption settings. Additionally, it enables us to manage a wide range of mobile devices including laptops and smartphones effectively.
The seamless integration with other tools has worked effectively because it has integrated with our IT stack and increased the security on all our devices. It has also enabled us to work on this tool very efficiently.
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content. It has reduced the risk of data breaches, increased productivity and efficiency. It has streamlined the device management process, thereby saving a lot of time and cost.
I can share specific outcomes regarding time and cost savings. When this tool helps streamline the device management process, it reduces costs by 60 to 70%, while saving approximately 50% of our time. Since that time is saved, we are able to focus on more strategic tasks, and our productivity has increased by 60 to 70%.
Our security posture has improved by 80%, and we do not fear a risk of data breaches.
What needs improvement?
IBM Security MaaS360 with Watson could be improved in several areas. Although the integration was seamless, integrating this tool with existing IT infrastructure may require time and effort. Setting up and configuring IBM Security MaaS360 may require a learning curve, especially for non-technical users. Cost can also be a challenge, as this tool may come with a significant cost, particularly for organizations managing a large number of devices.
The user interface is very intuitive and user-friendly, but it could be more flexible to customize features to fit our user needs.
For how long have I used the solution?
I have been using IBM Security MaaS360 with Watson for the past seven to eight years.
What do I think about the stability of the solution?
IBM Security MaaS360 with Watson is very stable.
What do I think about the scalability of the solution?
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
How are customer service and support?
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft Intune. The reason I switched from Microsoft Intune is that it was more costly and was not as easy to use compared to IBM Security MaaS360 with Watson.
How was the initial setup?
My experience with pricing, setup cost, and licensing indicates that cost can be a challenge, especially for large organizations managing a large number of devices. However, for my case and for our organization, the price is cost-effective and very affordable. The setup was straightforward since it can be used by anyone, even those who are non-technical users.
What about the implementation team?
We use Amazon Web Services for our hybrid cloud deployment.
We purchased IBM Security MaaS360 with Watson through the AWS Marketplace.
What was our ROI?
We have seen a return on investment. By streamlining the device management process, we have saved costs. We have also reduced the risk of data breaches, increased productivity and efficiency, and improved our security posture by effectively managing and securing mobile devices, apps, and content.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that cost can be a challenge, especially for large organizations managing a large number of devices. However, for my case and for our organization, the price is cost-effective and very affordable.
Which other solutions did I evaluate?
Before choosing IBM Security MaaS360 with Watson, I evaluated other options, including Citrix Endpoint Management.
What other advice do I have?
My advice to others looking into IBM Security MaaS360 with Watson is that anyone looking to improve security, reduce the risk of data breaches, increase productivity and efficiency, and streamline processes while saving cost and time should consider IBM Security MaaS360 with Watson. It is a worthwhile investment.
When leveraging IBM Security MaaS360 with Watson, it has enhanced workforce productivity and enabled BYOD flexibility. It has provided a seamless user experience, ultimately contributing to our company's overall efficiency and data protection. I have given this product a rating of 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Exceptional Control and Compliance for MDM Needs
What do you like best about the product?
The level of control it provided over our ecosystem, along with the up-to-date policies available for all operating systems, made Maas360 an excellent choice for our MDM requirements. Our main use was for managing Android Workspace and MacBook devices. Additionally, we appreciate the metrics dashboard, which offers a clear overview of our device environment and supports our compliance efforts.
What do you dislike about the product?
We primarily used MaaS360 for MacBooks, but found that its support for the latest MacBook operating systems was lacking. As a result, we decided to stop using MaaS360 and went with a different solution. On the other hand, its support for Android devices and operating systems was excellent.
What problems is the product solving and how is that benefiting you?
As a remote-first company, we found that Maas360 simplified the process of deploying laptops and mobile devices to our employees. The app discovery portal enabled our team members to quickly access and install the applications they need to begin working. Additionally, we relied on it for managing policy updates and ensuring compliance across all our laptops and mobile devices.
Centralized device control has increased remote security and simplified kiosk-based operations
What is our primary use case?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
My main use case for IBM Security MaaS360 with Watson is to manage, configure, and secure our customers' devices, and it also enables us to quickly set up streamlined enrollment of our devices. It also helps us to create complex policies to configure all our devices.
A specific example of how I used IBM Security MaaS360 with Watson to manage or secure a customer's device is that it easily puts devices into kiosk mode and limits functionality for kiosk-based or purpose-driven devices. Setting up compliance rules allows for granular control to enforce company policies around data access. For example, device location can be used to take action such as send a message, lock a device, or even wipe data.
What is most valuable?
The best features IBM Security MaaS360 with Watson offers include placing devices into kiosk mode, remote troubleshooting, and location tracking.
Remote troubleshooting and location tracking have helped my team or my customers by enabling us to lock our company-issued tablets into kiosk mode, allowing us to resolve issues remotely and easily. It also allows location tracking so that we can lock a device or trace it when it's stolen.
The user interface is very user-friendly and easy to customize.
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting. Security analysis is also great, and for security strengthening, it allows us to deal with endpoints with integration on various types of platforms.
I have been able to see measurable benefits such as getting more people on board who are working remotely, and it has enabled us the ability to access emails and chats. The system on the go is great, and the ability to run business on the go has proved to be very efficient and productive.
What needs improvement?
One area IBM Security MaaS360 with Watson can be improved is that once a device is lost, I have to continue to pay for the license, which should be looked upon and configured otherwise. Additionally, the customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
For how long have I used the solution?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
Which solution did I use previously and why did I switch?
I previously used a different solution, which was Microsoft Intune.
What was our ROI?
I have seen a return on investment, as I am able to access all the devices and my application at any given location, and the devices are secured with less fear of data loss in my organization.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the pricing is acceptable and cost-effective, with no major issues on the price.
Which other solutions did I evaluate?
Before choosing IBM Security MaaS360 with Watson, I evaluated other options, including Microsoft Intune and Cisco Meraki.
What other advice do I have?
I rate IBM Security MaaS360 with Watson eight out of ten because with IBM Security MaaS360 with Watson, I am able to control all my devices, reduce all the security incidents, and manage essentially all types of devices and diverse industry use cases to protect them from harm. My overall review rating for this product is eight out of ten.
Effortless Device Management with Robust Security and Seamless Integration
What do you like best about the product?
What I like best about IBM MaaS360 is how easy it is to onboard devices, the clean and straightforward dashboard, and the strong security features—especially the Secure Container that keeps corporate data separate from personal data. I also appreciate how well it integrates with other services and how it lets me manage different device types in one place.
What do you dislike about the product?
What I dislike about IBM MaaS360 is that the interface can feel a bit outdated in some areas, and certain settings are buried, so it takes extra clicks to find what I need. Some features also feel slower or less polished compared to other MDMs, and the customization options can be limited. Plus, the reporting tools aren’t always as flexible as I’d like.
What problems is the product solving and how is that benefiting you?
IBM MaaS360 helps me solve several key problems: managing multiple devices consistently, keeping corporate data secure, and making sure everything stays compliant. It gives me a centralized place to control apps, policies, and security settings across different platforms. This benefits me by saving time, reducing manual work, and giving me more visibility and control over the devices in my environment.
One Stop Solution To Manage All Your Digital Devices
What do you like best about the product?
There is close to nothing you can't do with MaaS360.
What do you dislike about the product?
There is close to nothing you can't do with MaaS360 - you just have to figure out how ;)
What problems is the product solving and how is that benefiting you?
MaaS360 is useful for keeping track of devices and ensuring compliance when necessary. It also helps reduce the risk of security breaches and prevents unauthorized access to information and documents that users should not be able to view.
Empower your workforce and secure your corporate data on all devices
What do you like best about the product?
Complete Management of all devices with easy navigation and quick implementation
What do you dislike about the product?
Dependent on Android, Apple and Windows limitations
What problems is the product solving and how is that benefiting you?
MaaS360 secures all workforce devices, ensuring that access to corporate data remains protected. The solution enables IT administrators to efficiently deploy new devices to employees, applying policies, automating app installations, and enforcing compliance rules. Device exchanges during employee turnover are handled swiftly. The platform also provides clear visibility into all devices, along with the ability to take actions such as changing policies, locking devices, or even wiping them if necessary.
Easy to deploy
What do you like best about the product?
MaaS360 has been helpful for my customer, providing her with security and ensuring her tools are well protected and managed.
What do you dislike about the product?
I wish her portal were more intuitive, since many of her clients in Mexico often lack the necessary knowledge to use it easily.
What problems is the product solving and how is that benefiting you?
the problemn we have solved whith this is a rober of her information and tools
Great for Enterprise Control, Less for Small Teams
What do you like best about the product?
Unified dashboard that lets you manage all devices (corporate or BYOD) in one place, regardless of OS
What do you dislike about the product?
Interface feels a bit outdated or clunky.
What problems is the product solving and how is that benefiting you?
Managing and securing devices in a BYOD (bring-your-own-device) or mixed-OS environment
Enforcing compliance and security policies across many devices remotely
Detecting threats or anomalies early and reducing risk of data leakage or misuse
Allowing remote wipe/lock in case devices are lost or compromised
MaaS360 Review – Solid Device Management with Room for Improvement
What do you like best about the product?
It’s reliable for managing multiple devices remotely without needing to physically touch them, the dashboard is fairly straightforward once you get used to it, making it easy to track devices, push updates, and enforce security policies.
The remote wipe and lock feature gives peace of mind for data security in case a device is lost or stolen, works well across different operating systems like Android, iOS, and Windows, so you don’t need different tools for each platform.
What do you dislike about the product?
The interface feels a bit outdated and clunky compared to modern tools.
Some configurations take more steps than necessary, which slows down quick changes, the reporting section could be more customizable and visually appealing.
It can be a little resource-heavy on older device.
What problems is the product solving and how is that benefiting you?
IBM MaaS360 is mainly helping me keep all our devices secure and organized without having to physically handle them every time something needs to be updated or fixed. It solves the headache of tracking who has what device, making sure they’re using it in the right way, and keeping sensitive data safe.
One big problem it’s solving for me is data security on mobile devices—if a phone or tablet gets lost, I can lock or wipe it in seconds, which takes away a lot of stress. It’s also helping with consistency—everyone gets the same policies, apps, and settings pushed automatically, so I don’t have to go desk to desk or send endless reminder emails.
The benefit is that it saves me a lot of time and gives me confidence that devices being used outside the office are still under control. For healthcare, that means knowing patient data is protected even if a device is misplaced.
