Unified device management has strengthened security and has reduced roaming and support costs
What is our primary use case?
My main use case for IBM Security MaaS360 with Watson is primarily to manage, configure, and secure our customers' all devices globally. Enrolled devices can be tracked, locked, and even wiped. With compliance rules, we ensure the devices are meeting all our corporate policies. With the expense management, roaming charges can be minimized. The complete reporting provides a great audit trail which enables us to make data-driven decisions easily.
I use it for security and threat defense, especially for the mobile security endpoints and endpoint security, where built-in threat protection detects malware, phishing, SMS or email threats, insecure Wi-Fi, network attacks, jailbroken, or rooted devices. I also use this platform to unify device management, application distribution, and security oversight regardless of the OS or device type.
What is most valuable?
Some of the best features IBM Security MaaS360 with Watson offers include device management, endpoint management, security, and threat defense.
The device management and threat defense features stand out for me because built-in threat protection helps me to detect malware, phishing, insecure Wi-Fi, network attacks, jailbroken, or rooted devices.
IBM Security MaaS360 with Watson has impacted my organization positively through the simplicity of the site, device group management, ease of configuring policies, and app management, which has been seamless. I have saved a lot of time through automation in IBM Security MaaS360 with Watson. It has also saved my company money by being able to conduct support after hours, troubleshoot, and issue resolutions.
What needs improvement?
IBM Security MaaS360 with Watson could be improved by providing device management for Linux devices. In some cases, a simplified version would be good.
My experience with pricing, setup cost, and licensing is that the price was acceptable. The setting was also acceptable, but a more simplified version would be better for non-technical users to find it very much user-friendly.
For how long have I used the solution?
I have been using IBM Security MaaS360 with Watson for three years or more.
What do I think about the stability of the solution?
IBM Security MaaS360 with Watson is very stable.
What do I think about the scalability of the solution?
IBM Security MaaS360 with Watson's scalability is very good as it handles our organization growth very efficiently.
How are customer service and support?
The customer support for IBM Security MaaS360 with Watson is great with dedicated 24/7 assistance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft Intune. The reason why I switched from Microsoft Intune to IBM Security MaaS360 with Watson is that it provides complete visibility of all our devices in our organization that are accessing corporate resources.
What was our ROI?
I have seen a return on investment as ensuring secure access to our corporate resources has been guaranteed. Seamless and instant onboarding for new employees' devices has been accomplished. Help desk support for unlocking and locating devices has been great. Expense management for roaming has been reduced.
Which other solutions did I evaluate?
Before choosing IBM Security MaaS360 with Watson, I evaluated other options such as ScaleFusion.
What other advice do I have?
I would rate IBM Security MaaS360 with Watson eight out of ten.
I chose eight out of ten because it has provided seamless and hassle-free management of our Android, iOS, macOS, Windows, and Chrome OS devices. It has been very simple and straightforward, saving a lot of time and cost.
My advice to others looking into using IBM Security MaaS360 with Watson is that it is a great tool if you want to manage, configure, and secure all your customer devices, including your organization devices, with zero-day threat protection.
I have additional thoughts about IBM Security MaaS360 with Watson in that it is a great tool that enables remote workforce management seamlessly. I would rate this product 8 out of 10.
Centralized device control has increased remote security and simplified kiosk-based operations
What is our primary use case?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
My main use case for IBM Security MaaS360 with Watson is to manage, configure, and secure our customers' devices, and it also enables us to quickly set up streamlined enrollment of our devices. It also helps us to create complex policies to configure all our devices.
A specific example of how I used IBM Security MaaS360 with Watson to manage or secure a customer's device is that it easily puts devices into kiosk mode and limits functionality for kiosk-based or purpose-driven devices. Setting up compliance rules allows for granular control to enforce company policies around data access. For example, device location can be used to take action such as send a message, lock a device, or even wipe data.
What is most valuable?
The best features IBM Security MaaS360 with Watson offers include placing devices into kiosk mode, remote troubleshooting, and location tracking.
Remote troubleshooting and location tracking have helped my team or my customers by enabling us to lock our company-issued tablets into kiosk mode, allowing us to resolve issues remotely and easily. It also allows location tracking so that we can lock a device or trace it when it's stolen.
The user interface is very user-friendly and easy to customize.
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting. Security analysis is also great, and for security strengthening, it allows us to deal with endpoints with integration on various types of platforms.
I have been able to see measurable benefits such as getting more people on board who are working remotely, and it has enabled us the ability to access emails and chats. The system on the go is great, and the ability to run business on the go has proved to be very efficient and productive.
What needs improvement?
One area IBM Security MaaS360 with Watson can be improved is that once a device is lost, I have to continue to pay for the license, which should be looked upon and configured otherwise. Additionally, the customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
For how long have I used the solution?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
Which solution did I use previously and why did I switch?
I previously used a different solution, which was Microsoft Intune.
What was our ROI?
I have seen a return on investment, as I am able to access all the devices and my application at any given location, and the devices are secured with less fear of data loss in my organization.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the pricing is acceptable and cost-effective, with no major issues on the price.
Which other solutions did I evaluate?
Before choosing IBM Security MaaS360 with Watson, I evaluated other options, including Microsoft Intune and Cisco Meraki.
What other advice do I have?
I rate IBM Security MaaS360 with Watson eight out of ten because with IBM Security MaaS360 with Watson, I am able to control all my devices, reduce all the security incidents, and manage essentially all types of devices and diverse industry use cases to protect them from harm. My overall review rating for this product is eight out of ten.
One Stop Solution To Manage All Your Digital Devices
What do you like best about the product?
There is close to nothing you can't do with MaaS360.
What do you dislike about the product?
There is close to nothing you can't do with MaaS360 - you just have to figure out how ;)
What problems is the product solving and how is that benefiting you?
MaaS360 is useful for keeping track of devices and ensuring compliance when necessary. It also helps reduce the risk of security breaches and prevents unauthorized access to information and documents that users should not be able to view.
Empower your workforce and secure your corporate data on all devices
What do you like best about the product?
Complete Management of all devices with easy navigation and quick implementation
What do you dislike about the product?
Dependent on Android, Apple and Windows limitations
What problems is the product solving and how is that benefiting you?
MaaS360 secures all workforce devices, ensuring that access to corporate data remains protected. The solution enables IT administrators to efficiently deploy new devices to employees, applying policies, automating app installations, and enforcing compliance rules. Device exchanges during employee turnover are handled swiftly. The platform also provides clear visibility into all devices, along with the ability to take actions such as changing policies, locking devices, or even wiping them if necessary.
Easy to deploy
What do you like best about the product?
MaaS360 has been helpful for my customer, providing her with security and ensuring her tools are well protected and managed.
What do you dislike about the product?
I wish her portal were more intuitive, since many of her clients in Mexico often lack the necessary knowledge to use it easily.
What problems is the product solving and how is that benefiting you?
the problemn we have solved whith this is a rober of her information and tools
Great for Enterprise Control, Less for Small Teams
What do you like best about the product?
Unified dashboard that lets you manage all devices (corporate or BYOD) in one place, regardless of OS
What do you dislike about the product?
Interface feels a bit outdated or clunky.
What problems is the product solving and how is that benefiting you?
Managing and securing devices in a BYOD (bring-your-own-device) or mixed-OS environment
Enforcing compliance and security policies across many devices remotely
Detecting threats or anomalies early and reducing risk of data leakage or misuse
Allowing remote wipe/lock in case devices are lost or compromised
MaaS360 Review – Solid Device Management with Room for Improvement
What do you like best about the product?
It’s reliable for managing multiple devices remotely without needing to physically touch them, the dashboard is fairly straightforward once you get used to it, making it easy to track devices, push updates, and enforce security policies.
The remote wipe and lock feature gives peace of mind for data security in case a device is lost or stolen, works well across different operating systems like Android, iOS, and Windows, so you don’t need different tools for each platform.
What do you dislike about the product?
The interface feels a bit outdated and clunky compared to modern tools.
Some configurations take more steps than necessary, which slows down quick changes, the reporting section could be more customizable and visually appealing.
It can be a little resource-heavy on older device.
What problems is the product solving and how is that benefiting you?
IBM MaaS360 is mainly helping me keep all our devices secure and organized without having to physically handle them every time something needs to be updated or fixed. It solves the headache of tracking who has what device, making sure they’re using it in the right way, and keeping sensitive data safe.
One big problem it’s solving for me is data security on mobile devices—if a phone or tablet gets lost, I can lock or wipe it in seconds, which takes away a lot of stress. It’s also helping with consistency—everyone gets the same policies, apps, and settings pushed automatically, so I don’t have to go desk to desk or send endless reminder emails.
The benefit is that it saves me a lot of time and gives me confidence that devices being used outside the office are still under control. For healthcare, that means knowing patient data is protected even if a device is misplaced.
Honest review for IBM MaaS360 as a User
What do you like best about the product?
IBM MaaS360is very good at managing multiple devices from a single console, it reports threats proactively, provides various security features like containerization, and mainly it manages various platforms including iOS, Android, and Windows.
What do you dislike about the product?
There are two things i dislike about this product: the user interface is outdated and updates take longer than necessary.
What problems is the product solving and how is that benefiting you?
The main thing i like about IBM Maas360 is that it solves managing cross platform endpoint management like android, ios, desktop. Apart from this, its security features like containerization and built-in threat detection to protect sensitive data are my go to features which are benefiting me.
Reliable MDM solution
What do you like best about the product?
We implemented IBM MaaS360 for managing corporate and BYOD devices across our organization. The ease of integration and setup process was simple and straightforward, and the platform offers strong policy enforcement and compliance tools.
I especially liked the ability to push security updates remotely and manage apps across different OS types.
Policy enforcement is straightforward and the compliance check are quick to run.
What do you dislike about the product?
On the downside, the UI can feel dated in certain areas and initial device enrollment sometimes require extra steps for non-technical users.
Reporting is functional but could offer more customizable templates.
What problems is the product solving and how is that benefiting you?
We use MaaS360 to ensure all company-issued and BYOD devices meet security requirements. It helped us maintain compliance ,reduce data-loss risks and respond quickly to incidents. Having a centralized control point saves time compared to juggling multiple tools
Streamlined Endpoint Management with Some Room for Improvement
What do you like best about the product?
IBM MaaS360's robust endpoint management capabilities have significantly streamlined our device management processes. The intuitive dashboard and automation features save us a lot of time and effort. The security features are also top-notch, giving us peace of mind knowing our devices are protected.
What do you dislike about the product?
While IBM MaaS360 is powerful, the user interface can be clunky at times, and some features feel outdated. The reporting capabilities could also be more comprehensive. Additionally, the support team can be slow to respond on occasion, which can be frustrating when issues arise.
What problems is the product solving and how is that benefiting you?
MaaS360 is helping us manage our devices more efficiently and keep them secure. It's saving us time and reducing the risk of data breaches.
