Centralized device control has reduced data costs and protects lost mobiles and tablets
What is our primary use case?
IBM Security MaaS360 with Watson is a great product that we implemented to protect our devices, such as computers and mobiles from cybersecurity threats. We use IBM Security MaaS360 with Watson to manage our company's iPads and other devices, which allows us to manage every aspect of the device. We are able to centralize the deployment of apps to the devices. Users no longer need to keep up with Apple ID credentials. We can track devices if they are lost and wipe them if needed.
IBM Security MaaS360 with Watson provides comprehensive security features such as mobile threat defense, secure containerization, and app distribution controls, which is a quick specific example of how I have used it to solve a real problem or situation at my company. This is what makes it a great tool for any organization that requires strict security and compliance controls.
What is most valuable?
The best features IBM Security MaaS360 with Watson offers include providing a centralized admin for all the systems, protecting all the systems from cybersecurity threats, and great integration with any operating system. App management, deployment features, ease of use, overall application distribution, device control, and device location are other prominent features.
I find myself relying on all the features I mentioned, including centralized admin, device protection, integration, app management, ease of use, device control, and location, the most day-to-day because they are very robust and helpful. Because we use it, it helps us to control mobile devices, limiting their functions and deploying desired applications. If you provide a mobile device without a limit, the users can abuse the data plan and settings for the device, especially for any organization. Having full control of them is beneficial.
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely. This helps to protect our data.
Everything since we started using IBM Security MaaS360 with Watson has been phenomenal, especially security, which has improved overall on our devices and our data. We have increased administrator efficiency by easing deployment. License management is easier. We have been able to cut costs around 30 to 40% as it helped us manage all our systems with different or same software. IBM Security MaaS360 with Watson offers best-in-class security controls for any of our devices. When lost or stolen, we are able to wipe it out.
What needs improvement?
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making the user interface more user-friendly. It feels pretty average, which gives a hard time for new users. It should be more user-friendly and intuitive.
IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices. It should also allow simplified device management.
The cost reduction of 30 to 40% is primarily from reduced device losses, less manual work for admins, and other factors. The more devices you have to manage, the more the cost, especially because they bill per device. In our case, IBM Security MaaS360 can be a bit expensive. It could be less expensive for a small organization dealing with a few devices. The setting is slightly complicated because of the unintuitive interface.
For how long have I used the solution?
I have used IBM Security MaaS360 with Watson for the last seven years, and I was using this tool also when I was in my previous organization.
What do I think about the stability of the solution?
IBM Security MaaS360 with Watson is stable. According to my experience and how I have used it over those years, I have not seen any downtime or lagging.
What do I think about the scalability of the solution?
IBM Security MaaS360 with Watson is very scalable because we can manage over 1,000 devices at a time and it has never crashed or limited the number of devices we can manage.
How are customer service and support?
The customer support for IBM Security MaaS360 with Watson is relatively very proactive, responsive, and helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft 365 and Adobe Acrobat Reader before IBM Security MaaS360 with Watson.
How was the initial setup?
For others looking into using IBM Security MaaS360 with Watson, I advise that the new device setup and deployment are fairly easy. However, getting off the ground with the initial setup is a bit tough and it needs to be easier to get going. Training a new device manager is not straightforward, as it requires too much tutorial to get someone proficient in changing, adding, and deleting devices. It can take considerable time learning all of those processes.
What was our ROI?
I have seen a return on investment with IBM Security MaaS360 with Watson. We were able to reduce our monthly bill for iPad data usage by well over 60% simply by limiting applications available to what was absolutely necessary to do their jobs. We have never had an iPad lost that could not be recovered. IBM Security MaaS360 has been a really helpful tool in our organization. We are also able to reassign iPads when we discovered our techs were not using them, as some techs preferred to use their company phones. These iPads are given to the new hires.
What's my experience with pricing, setup cost, and licensing?
I purchased IBM Security MaaS360 with Watson through the AWS Marketplace.
Which other solutions did I evaluate?
I evaluated other options such as Fulbe before choosing IBM Security MaaS360 with Watson.
What other advice do I have?
Integration with the operating system works great with IBM Security MaaS360 with Watson. I rate IBM Security MaaS360 with Watson an 8 out of 10 because this tool has been really cost-effective, especially since we were able to reduce our monthly bill for iPad data usage by well over 60% simply by limiting the application availability to what was absolutely necessary to do their jobs. We were also able to reassign iPads when we discovered techs were not using them, as some techs preferred to use their company phones, which makes it more cost-effective since we do not have to buy other new iPads for the new hires. I also appreciate that IBM Security MaaS360 with Watson allows deployment of new applications with minimal interaction with users. It also provides constant location information, and we know if an iPad is lost sometimes before the device user knows it is missing.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized device control has increased remote security and simplified kiosk-based operations
What is our primary use case?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
My main use case for IBM Security MaaS360 with Watson is to manage, configure, and secure our customers' devices, and it also enables us to quickly set up streamlined enrollment of our devices. It also helps us to create complex policies to configure all our devices.
A specific example of how I used IBM Security MaaS360 with Watson to manage or secure a customer's device is that it easily puts devices into kiosk mode and limits functionality for kiosk-based or purpose-driven devices. Setting up compliance rules allows for granular control to enforce company policies around data access. For example, device location can be used to take action such as send a message, lock a device, or even wipe data.
What is most valuable?
The best features IBM Security MaaS360 with Watson offers include placing devices into kiosk mode, remote troubleshooting, and location tracking.
Remote troubleshooting and location tracking have helped my team or my customers by enabling us to lock our company-issued tablets into kiosk mode, allowing us to resolve issues remotely and easily. It also allows location tracking so that we can lock a device or trace it when it's stolen.
The user interface is very user-friendly and easy to customize.
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting. Security analysis is also great, and for security strengthening, it allows us to deal with endpoints with integration on various types of platforms.
I have been able to see measurable benefits such as getting more people on board who are working remotely, and it has enabled us the ability to access emails and chats. The system on the go is great, and the ability to run business on the go has proved to be very efficient and productive.
What needs improvement?
One area IBM Security MaaS360 with Watson can be improved is that once a device is lost, I have to continue to pay for the license, which should be looked upon and configured otherwise. Additionally, the customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
For how long have I used the solution?
I have been using IBM Security MaaS360 with Watson for roughly three years now.
Which solution did I use previously and why did I switch?
I previously used a different solution, which was Microsoft Intune.
What was our ROI?
I have seen a return on investment, as I am able to access all the devices and my application at any given location, and the devices are secured with less fear of data loss in my organization.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the pricing is acceptable and cost-effective, with no major issues on the price.
Which other solutions did I evaluate?
Before choosing IBM Security MaaS360 with Watson, I evaluated other options, including Microsoft Intune and Cisco Meraki.
What other advice do I have?
I rate IBM Security MaaS360 with Watson eight out of ten because with IBM Security MaaS360 with Watson, I am able to control all my devices, reduce all the security incidents, and manage essentially all types of devices and diverse industry use cases to protect them from harm. My overall review rating for this product is eight out of ten.
Easy to deploy
What do you like best about the product?
MaaS360 has been helpful for my customer, providing her with security and ensuring her tools are well protected and managed.
What do you dislike about the product?
I wish her portal were more intuitive, since many of her clients in Mexico often lack the necessary knowledge to use it easily.
What problems is the product solving and how is that benefiting you?
the problemn we have solved whith this is a rober of her information and tools
Great for Enterprise Control, Less for Small Teams
What do you like best about the product?
Unified dashboard that lets you manage all devices (corporate or BYOD) in one place, regardless of OS
What do you dislike about the product?
Interface feels a bit outdated or clunky.
What problems is the product solving and how is that benefiting you?
Managing and securing devices in a BYOD (bring-your-own-device) or mixed-OS environment
Enforcing compliance and security policies across many devices remotely
Detecting threats or anomalies early and reducing risk of data leakage or misuse
Allowing remote wipe/lock in case devices are lost or compromised
Reliable MDM solution
What do you like best about the product?
We implemented IBM MaaS360 for managing corporate and BYOD devices across our organization. The ease of integration and setup process was simple and straightforward, and the platform offers strong policy enforcement and compliance tools.
I especially liked the ability to push security updates remotely and manage apps across different OS types.
Policy enforcement is straightforward and the compliance check are quick to run.
What do you dislike about the product?
On the downside, the UI can feel dated in certain areas and initial device enrollment sometimes require extra steps for non-technical users.
Reporting is functional but could offer more customizable templates.
What problems is the product solving and how is that benefiting you?
We use MaaS360 to ensure all company-issued and BYOD devices meet security requirements. It helped us maintain compliance ,reduce data-loss risks and respond quickly to incidents. Having a centralized control point saves time compared to juggling multiple tools
Streamlined Endpoint Management with Some Room for Improvement
What do you like best about the product?
IBM MaaS360's robust endpoint management capabilities have significantly streamlined our device management processes. The intuitive dashboard and automation features save us a lot of time and effort. The security features are also top-notch, giving us peace of mind knowing our devices are protected.
What do you dislike about the product?
While IBM MaaS360 is powerful, the user interface can be clunky at times, and some features feel outdated. The reporting capabilities could also be more comprehensive. Additionally, the support team can be slow to respond on occasion, which can be frustrating when issues arise.
What problems is the product solving and how is that benefiting you?
MaaS360 is helping us manage our devices more efficiently and keep them secure. It's saving us time and reducing the risk of data breaches.
Reliable and Comprehensive Mobile Device Management Solution
What do you like best about the product?
IBM MaaS360 provides a smooth and centralized way to manage and secure mobile devices, laptops, and apps in one place. Its cloud-based deployment makes it easy to scale across multiple locations, and the interface is intuitive even for large-scale operations. The integration with AI-powered threat management is a big plus for proactive security monitoring.
What do you dislike about the product?
While MaaS360 is powerful, the reporting dashboard could be more customizable to suit specific organizational needs. Some advanced configurations require additional training, and occasional sync delays with certain device types can slow down policy enforcement
What problems is the product solving and how is that benefiting you?
IBM MaaS360 helps us securely manage and monitor all corporate and BYOD devices from a single platform, ensuring compliance with security policies and reducing the risk of data breaches. It simplifies device onboarding, enforces encryption, manages app permissions, and remotely wipes lost or stolen devices to protect sensitive information. This centralized control has improved operational efficiency, reduced manual workload for IT, and ensured our mobile workforce can work securely from anywhere.
Rakshak
What do you like best about the product?
MaaS360 is all what an enterprises Rakshak safeguarding every detail an organisation needs. Being an Indian and having such an opportunity to entail the details and how cyber threats can cause disruptions, data loss, identify misuse,etc. that's where we come to know about IBM's MaaS360 the Rakshak for all of these against such attacks and institutions.
What do you dislike about the product?
As such it was a brilliant experience and need to improvise more if we get internships regarding such as to upskill ourselves and get ready for the future.
What problems is the product solving and how is that benefiting you?
Securing evey bit of our management's data by providing such beautiful aesthetic and state of the art Apps, tools which are being loved to use and visualise according to the need. I would love to share it with more of the organisation in order to secure every bit of one's lifelong assets from criminal and ill minders.
Ideas about IBM MaaS360
What do you like best about the product?
Available in multiple tiers (Essentials, Deluxe, Premier, Enterprise), each adding capabilities like secure mail, browsing, mobile threat management, URL filtering, and more .
What do you dislike about the product?
Support for the very latest Android/iOS features sometimes lags behind OS release dates.
What problems is the product solving and how is that benefiting you?
Problem:
When employees use personal devices for work (BYOD), corporate data can leak through unsecured apps, lost devices, or malicious software.
How MaaS360 Solves It:
Containerization separates work and personal data.
Remote wipe of corporate content without touching personal files.
Threat detection for phishing, malware, and risky Wi-Fi networks.
Benefit:
Workforce flexibility without sacrificing security. You keep sensitive data safe while respecting employees’ personal privacy.
MaaS360 is amazing tool
What do you like best about the product?
IBM MaaS360 is an excellent mobility management solution with easy deployment, a clean interface, and strong security features. I especially like its AI-driven insights, multi-platform support, and reliable remote management capabilities.
What do you dislike about the product?
While IBM MaaS360 is powerful, the reporting interface can feel a bit dated, and some advanced features have a learning curve. Mobile app performance can also be slow at times
What problems is the product solving and how is that benefiting you?
IBM MaaS360 helps us securely manage and monitor all company devices from one platform, ensuring data protection and compliance. It simplifies onboarding, enables remote troubleshooting, and allows us to quickly respond to security threats, saving time and reducing risk.
