Qualified
Qualified.com, Inc.Reviews from AWS customer
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Off and Running with Qualified
What do you like best about the product?
Qualified's team truly offered a "white glove" experience with onboarding. They worked extremely efficiently with our marketing and technical staff.
What do you dislike about the product?
I have no true downsides to using Qualified at this time. My only hope is advancements with AI on their platform in the future.
What problems is the product solving and how is that benefiting you?
We're using Qualified to interact, obtain, qualify leads that could be right for our product.
The best customer service of any live chat company
What do you like best about the product?
The Qualified team is truly an extension of our team. They go above and beyond to teach best practices, recommend what is working with other customers, and heavily test our strategy. Their customer support is next level.
What do you dislike about the product?
If you're unfamiliar with Qualified it can take a little bit of time to get comfortable. Their CSM team is there step-by-step to teach you or even launch experiences for you.
What problems is the product solving and how is that benefiting you?
A few! Providing custom and personalized experiences for website visitors and a direct line to our sales team for visitors to ask questions. We have seen many influenced opportunities, pipeline, and close-won revenue directly from Qualified.
Recommendations to others considering the product:
Go with Qualified, you won't regret it! I've used other chat bot providers before and Qualified's customer service team is next level. Insanely helpful when you are on a small team.
What a fantastic lead gen tool!
What do you like best about the product?
Qualified is really simple to use, for both the prospect customer and also for an admin perspective. It is feature-rich and you can create multiple experiences for the prospect to ensure their routed down a path which is relevant for them. I also want to give a huge shoutout to Jennifer Schneider who has honestly been such a fantastic support in getting this deployed. Such as asset to the Qualified team.
What do you dislike about the product?
Honestly, nothing! The admin dashboard is a bit overwhelming at first as there's so much Qualified can do, but the team has been so good at setting it all up and also taking the time to explain and train the sales teams.
What problems is the product solving and how is that benefiting you?
We added Qualified to our AppExchange listing for Salesforce. We were finding prospect customers were emailing their enquiries over, so we found this solution which enabled our sales reps to talk and message customers directly. Leads are now entered into our CRM immediately so it's eliminated admin work and our sales teams are closer to our customer than ever before
Recommendations to others considering the product:
One of the best live chat tools I've seen, I would highly recommend Qualfied.
Qualified Review
What do you like best about the product?
I like how it has allowed the company to analyze prospects better and understand where the interest lies within the website. Overall, Qualified has helped us to be more efficient.
What do you dislike about the product?
Sometimes the website can get distracting to your everyday work.
What problems is the product solving and how is that benefiting you?
We have seen benefits through prospecting and identifying target accounts.
Qualified has been so straight forward, and our support team (Steve) has been extremely helpful.
What do you like best about the product?
How accessible the platform is. I can use it on my phone or the computer, so I can take it with me wherever I go.
What do you dislike about the product?
The meeting round-robin order seems to be off. It doesn't seem to go in a fair/even order.
What problems is the product solving and how is that benefiting you?
Being able to see who is coming on our site and pouncing when the opportunity presents itself has been helpful to keep potential customers' attention.
Daily qualified user
What do you like best about the product?
I like that Qualified allows us to chat with users that visit our website. In my short experience using the tool, I have been able to set consistent meetings and identify trends of what visitors to our site are most frequently checking out.
What do you dislike about the product?
There is nothing major missing from the product. I do not have any complaints about my experience with the tool thus far. Anything that our team has needed help with the Qualified team has always worked efficiently to ensure that our team is all set.
What problems is the product solving and how is that benefiting you?
Our team is using Qualified to book demos, answer questions from clients, and answer any questions that visitors have regarding the products that we offer. My personal business performance has increased thanks to Qualified.
Best Onboarding Ever
What do you like best about the product?
You get dedicated support that does a few initial calls and then does the rest of the work for you.
What do you dislike about the product?
I can't think of anything off the top of my head. Maybe some swag? A coffee cup would be nice lol
What problems is the product solving and how is that benefiting you?
We are creating a tech stack to remove the barriers between prospects and information. We want to help people where they are at when they are there.
Recommendations to others considering the product:
We thought of going with Drift, but Qualified came out of nowhere, and we are glad we went with them.
Qualified experience
What do you like best about the product?
High Quality Support, reliable integration with Salesforce, intuitive UX within the product, and knowledgeable sales team that knows where to provide useful tips and help with setup
What do you dislike about the product?
Not all fields tied to booking meetings map to Salesforce. This is not the end of the world as there is some reporting function within the product itself and the sales team has been on-hand to assist with any reporting needs
What problems is the product solving and how is that benefiting you?
It allows our business to engage with prospects that we may not have otherwise noticed are on our site and looking around our documents. We have had quite a few leads and some opportunities coming out of using the tool.
150x Increase in Meetings from Day 1!
What do you like best about the product?
Qualified leads with customer service and lives up to that promise. They essentially handle the setup for you, from configuration and routing rules, to actually writing the experiences. We were in a position of either rewriting all of our Drift playbooks or switching platforms and decided to give Qualified a try. We implemented in 3 weeks across two sites, in two languages, and on the first day booked twice as many meetings as we had the entire previous 90 days.
What do you dislike about the product?
As with Quaified's competitors, the automated language chats is an enhancement that comes with a bit of a price hike, but it is still far more reasonable than the competitors, and there is a workaround available of building multi-language chats by site at no additional cost.
What problems is the product solving and how is that benefiting you?
Qualified is exceptional for creating live engagement between sales and buyers on our website. On the first day that we had Qualified live on the site, we booked twice as many meetings as we had the entire previous 90 days. Additionally, we saw a 52% increase in overall chat engagement.
Great Chat Platform
What do you like best about the product?
It is easy to use. It helps organize the views that come to our profile and has ease talking with the prospect.
What do you dislike about the product?
So far, so good; I have no complaints about Qualified.
What problems is the product solving and how is that benefiting you?
The touch with the prospects. It helps to increase traffic in our profile because of the fast response we give in it.
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