The primary use case of Mux is as a middleman to process video. They handle the encoding, storage, and serving of videos. We use their built-in video player which includes analytics. We are currently using the platform to integrate it with our product.
Mux
MuxReviews from AWS customer
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Powerful API-First Video Platform with Solid Streaming and Analytics
What do you like best about the product?
I come from a programming background, and I really appreciate Mux’s API support. It lets us create video assets through the API, and overall I like the live-stream creation experience they provide.
From a UI/UX perspective, it’s solid. Since Mux is very API-oriented, it doesn’t put as much emphasis on the UI, but you can still create video assets and set up live streams through the Mux portal. It also surfaces metrics. They provide a player and player wrappers for different mobile app platforms as well, which helps with analytics and with understanding video playback on client devices.
On the content delivery side, they serve video in an adaptive streaming format, and it works well without issues. I do use it in production. For live streaming, though, there’s a bit more delay than with other services. I’m seeing around 30 seconds of delay, and I’ve used other services with lower latency.
Pricing feels okay and reasonable for companies that want a stable solution and don’t want to maintain a CDN delivery network themselves. That said, if you go with open-source or other cheaper options, you can reduce costs. You can also reach out to them for an enterprise deal.
Support is the main area where I’d like to see improvement. It often takes more than 24 hours for them to respond to me. I might be in a different time zone, which could be part of it, but I still expect faster responses to support tickets. On weekends, it can take around 48 to 72 hours to get a reply.
Also they support auto genaration of subtitle as well. I am not sure those thing they implemented using ai or not. But they market it as ai feature.
From a UI/UX perspective, it’s solid. Since Mux is very API-oriented, it doesn’t put as much emphasis on the UI, but you can still create video assets and set up live streams through the Mux portal. It also surfaces metrics. They provide a player and player wrappers for different mobile app platforms as well, which helps with analytics and with understanding video playback on client devices.
On the content delivery side, they serve video in an adaptive streaming format, and it works well without issues. I do use it in production. For live streaming, though, there’s a bit more delay than with other services. I’m seeing around 30 seconds of delay, and I’ve used other services with lower latency.
Pricing feels okay and reasonable for companies that want a stable solution and don’t want to maintain a CDN delivery network themselves. That said, if you go with open-source or other cheaper options, you can reduce costs. You can also reach out to them for an enterprise deal.
Support is the main area where I’d like to see improvement. It often takes more than 24 hours for them to respond to me. I might be in a different time zone, which could be part of it, but I still expect faster responses to support tickets. On weekends, it can take around 48 to 72 hours to get a reply.
Also they support auto genaration of subtitle as well. I am not sure those thing they implemented using ai or not. But they market it as ai feature.
What do you dislike about the product?
They initially supported multiple quality options for static rendition, like 320p, 480p, 720p, and 1080p. Later, they revised it to only three options: high, medium, and low.
On one project, I faced issues while streaming. Since the live streaming feature was on the app side, the live stream kept disconnecting multiple times on moderate network speeds, and I even faced the same issue on 5G as well.
Pricing-wise, it feels a bit heavy for a startup.
On one project, I faced issues while streaming. Since the live streaming feature was on the app side, the live stream kept disconnecting multiple times on moderate network speeds, and I even faced the same issue on 5G as well.
Pricing-wise, it feels a bit heavy for a startup.
What problems is the product solving and how is that benefiting you?
Mux provides API-based support for a wide range of video platform services, such as creating video assets, uploading video assets, and handling subtitles, all through the API. It also supports generating live stream URLs and enabling live streaming via the API, which I found pretty easy to work with. On top of that, they provide their own player library that automatically records video analytics to the Mux dashboard, which saves a lot of time during integration.
Streamline video processing with seamless integration and high-quality encoding
What is our primary use case?
What is most valuable?
The most valuable features of Mux include the ease of integration and the high-quality video encoding. Using Mux saves a lot of development time. If we were to build our own encoding and all of this, it would have taken probably a year from our development. Mux reduced this by a lot.
What needs improvement?
The documentation could be improved, specifically keeping it updated to match what the product is now. Currently, there is a lack of information about customizing the video player.
For how long have I used the solution?
We have been using Mux for the last year, around February until now.
What do I think about the stability of the solution?
Mux is very stable, and we have never experienced any downtime. The app responds in good time and is pretty fast.
What do I think about the scalability of the solution?
Mux handles a lot of the heavy lifting such as storage and serving. However, the main concern is the pricing once we reach a large number of users, which at that point might not be a viable option.
How are customer service and support?
There has been no need to communicate with technical support for Mux so far.
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup process was rated a seven out of ten since of some challenges with documentation during updates. Overall, it was not too difficult.
What about the implementation team?
The deployment was done in-house by a small team of four. No third-party assistance was used.
What was our ROI?
By using Mux, we have saved a lot of development time, which is very valuable.
What's my experience with pricing, setup cost, and licensing?
Currently, we are using the development tier, which is free. It has limitations such as only being able to use ten-second videos, but it is sufficient for our current needs.
Which other solutions did I evaluate?
What other advice do I have?
I would rate Mux a nine out of ten. I recommend new users to install it and get started as it has a lot of community support that makes it easy to resolve any issues. I would definitely recommend Mux to others.
Create robust APIs with helpful context package but needs to be faster
What is our primary use case?
What is most valuable?
In Mux, there is a context package that helps delay responses for third-party integrations. Using different features, we create robust APIs with GorillaMux.
What needs improvement?
There isn't anything specific that could be better.
For how long have I used the solution?
I've been using Mux for 2.8 years.
What do I think about the stability of the solution?
I initially used Mux and then switched to the GIN framework since it is faster. However, during my use of Mux, stability wasn't a significant issue.
Which solution did I use previously and why did I switch?
I initially used Jumex Mux and then switched to the GIN framework which I find faster.
How was the initial setup?
GorillaMux syntax is very easy and not complex. If you're new to Golang or GorillaMux, you can start creating APIs within a month.
What other advice do I have?
Mux is better when using the GOM function or inbuilt object-relational mapping. It should be better than the GIN framework.
I'd rate the solution seven out of ten.
Video management handled out-of-the-box
What do you like best about the product?
Solid APIs and feeling worry-free whenever it comes to streaming videos, especially with the direct Sanity integration.
What do you dislike about the product?
We initially weren't satisfied with Mux<>Sanity plugin, but their team was reactive and decided to improve it to make content creation smoother.
What problems is the product solving and how is that benefiting you?
Rendering videos with the right size and integratin with the CMS.
Seemless video streaming and content management. API first development is great advantage
What do you like best about the product?
Content management, streaming and video tracking
What do you dislike about the product?
It takes little time to approve videos , its great to have pre-roll, middle-roll and post-roll advertisement features.
What problems is the product solving and how is that benefiting you?
It removes all the pain of managing large digital assets .
The best video platform I've used, feels tailored for developers
What do you like best about the product?
After working with several other video platforms, moving to Mux felt great. Mux provided the best documentation, ease of implementation, value for money, and performance in delivery and rendering.
What do you dislike about the product?
Haven't found anything that I dislike about mux.
What problems is the product solving and how is that benefiting you?
Uploading and rendering ~1K new videos daily, storing 300K videos, and serving content to ~5000 users daily. Mux made writing the end-to-end solution simple and more cost-effective than any I've checked.
Intuitive and working like a charm
What do you like best about the product?
Especially Mux Data is giving us some very intuitive insights. Furthermore, setting up livestream endpoints through Mux Video works like a charm.
What do you dislike about the product?
Mux Data doesn't provide a lot of insights in the performance of prerolls, only on video playback itself.
What problems is the product solving and how is that benefiting you?
We're getting immediate insights in the quality of our streaming through Mux Data. With Mux Video we're providing several brands within our company with livestream endpoints.
Mux lets me focus on what matters.
What do you like best about the product?
The API is extordinarily productive. We know video, and it's always amazing how simple Mux makes things.
What do you dislike about the product?
I wish some of Mux's features were opt-in. For some use cases, like user-generated content, you don't need all Mux has to offer.
What problems is the product solving and how is that benefiting you?
Mux can take almost any video and make it available to the web / mobile platform with a simple API.
Product fails at the most critical times
What do you like best about the product?
Offers some innovative products that are not found with other platforms.
What do you dislike about the product?
- Annual Contracts are prepaid and if you don't use your MONTHLY quota, you lose all that you have paid for. Contract is annual, quota is monthly.
- Support is very poor and requires personal connections with the engineers in order to save the video when going offline.
- Billing center is poorly written and sometimes deletes products we have without any warning.
- Product is in beta forever and never reaches production stage.
- Support is very poor and requires personal connections with the engineers in order to save the video when going offline.
- Billing center is poorly written and sometimes deletes products we have without any warning.
- Product is in beta forever and never reaches production stage.
What problems is the product solving and how is that benefiting you?
We are using video streaming as the output of our product, in order to add RTMP support for our clients on the platform.
Modern Video Platform
What do you like best about the product?
Mux is everything you could want in a dev-centric, modern platform for video distribution: instant transcode to the right format for the user, analytics & live streaming. You can even order up a cute little GIF for your previews.
What do you dislike about the product?
If you need professional control over your video distribution there is little to dislike about Mux.
What problems is the product solving and how is that benefiting you?
Video is hard - you really don't want to do it yourself. We use Mux to add video capabilties to our content platform Sanity.io.
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