Overview

Mux develops infrastructure and monitoring tools for developers and publishers of online video. Founded in 2015 by experts in online video, including the creators of the biggest open-source video player on the web (Video.js), the largest transcoding service in the cloud (Zencoder), and the premier conference for video engineers (Demuxed), Mux empowers publishers of all sizes to provide high-quality online video viewer experiences. Trusted by leading providers of online video like CBS Interactive, PBS, Vimeo, TED, and Udemy and backed by investment from Andreessen Horowitz and Y Combinator, Mux is headquartered in San Francisco, CA.

Highlights

Developer-friendly API Easy to use, even non-video experts can use it.
Global scale and performance: whether you're serving a few dozen streams of a few million, we'll manage it so you don't have to.
Built-in video expertise. Decisions are driven by data for better quality, reliability, and speed.

Details

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Mux

Pricing

Mux

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

12-month contract (2)

Info

Dimension	Description	Cost/12 months
Mux	Custom pricing available through our Sales team (sales@mux.com)	$50,000.00
Custom Configuration	Pricing, commitments, & duration consistent with applicable order form	$50,000.00

Additional usage costs (7)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Cost/unit
Encoding \| Pricing defined on the Mux website or in an order form.	$0.01
Storage \| Pricing defined on the Mux website or in an order form.	$0.01
Streaming \| Pricing defined on the Mux website or in an order form.	$0.01
Mux Data \| Pricing defined on the Mux website or in an order form.	$0.01
Real-Time \| Pricing defined on the Mux website or in an order form.	$0.01
Simulcasting \| Pricing defined on the Mux website or in an order form	$0.01
Auto-Generated Live Captions \| Pricing defined on the Mux website or in an order form.	$0.01

Vendor refund policy

There are no refund policies in our base packages - please contact sales@mux.com for more information.

Legal

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Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

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Mux Features

Getting Started with Mux

Mux Pricing Calculator

Support

Vendor support

Our engineers provide hands-on support via email and chat for everyone. We offer Advanced Customer Success Packages at additional cost, with Shared Slack Channel Access, Dedicated Support and CSM Teams, Live Event Support and extended SLAs. Contact sales@mux.com for more information. Contact help@mux.com for any support requests, and sales@mux.com for Advanced Customer Success Packages available.

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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19 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Omar B.

Video management handled out-of-the-box

Reviewed on Aug 09, 2023

Review provided by G2

What do you like best about the product?

Solid APIs and feeling worry-free whenever it comes to streaming videos, especially with the direct Sanity integration.

What do you dislike about the product?

We initially weren't satisfied with Mux<>Sanity plugin, but their team was reactive and decided to improve it to make content creation smoother.

What problems is the product solving and how is that benefiting you?

Rendering videos with the right size and integratin with the CMS.

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Ashik C.

Seemless video streaming and content management. API first development is great advantage

Reviewed on Jul 07, 2023

Review provided by G2

What do you like best about the product?

Content management, streaming and video tracking

What do you dislike about the product?

It takes little time to approve videos , its great to have pre-roll, middle-roll and post-roll advertisement features.

What problems is the product solving and how is that benefiting you?

It removes all the pain of managing large digital assets .

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Itay B.

The best video platform I've used, feels tailored for developers

Reviewed on May 19, 2023

Review provided by G2

What do you like best about the product?

After working with several other video platforms, moving to Mux felt great. Mux provided the best documentation, ease of implementation, value for money, and performance in delivery and rendering.

What do you dislike about the product?

Haven't found anything that I dislike about mux.

What problems is the product solving and how is that benefiting you?

Uploading and rendering ~1K new videos daily, storing 300K videos, and serving content to ~5000 users daily. Mux made writing the end-to-end solution simple and more cost-effective than any I've checked.

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Publishing

Intuitive and working like a charm

Reviewed on May 09, 2023

Review provided by G2

What do you like best about the product?

Especially Mux Data is giving us some very intuitive insights. Furthermore, setting up livestream endpoints through Mux Video works like a charm.

What do you dislike about the product?

Mux Data doesn't provide a lot of insights in the performance of prerolls, only on video playback itself.

What problems is the product solving and how is that benefiting you?

We're getting immediate insights in the quality of our streaming through Mux Data. With Mux Video we're providing several brands within our company with livestream endpoints.

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Ray T.

Mux lets me focus on what matters.

Reviewed on Apr 11, 2023

Review provided by G2

What do you like best about the product?

The API is extordinarily productive. We know video, and it's always amazing how simple Mux makes things.

What do you dislike about the product?

I wish some of Mux's features were opt-in. For some use cases, like user-generated content, you don't need all Mux has to offer.

What problems is the product solving and how is that benefiting you?

Mux can take almost any video and make it available to the web / mobile platform with a simple API.

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