Sold by: Mux
Deployed on AWS
Mux Data provides real-time video streaming performance analytics, empowering publishers and developers with the actionable insights they need to deliver better quality of experience for their viewers.
4.4
Overview
Mux Data is a Quality of Experience real-time analytics platform that measures the performance metrics that actually matter to viewers: rebuffering, startup time, video quality, and errors.
Our intuitive dashboard quickly gives users the insight to find issues and make improvements through features like A/B testing, industry-wide scores, alerts, and detailed information about every single video view.
The product works out of the box across all HTML5-compatible video players, iOS, Android, and major OTT platforms. Integration is easy - just initialize the Mux SDK, pass in some metadata, and you're up and running in minutes.
All data is available via exports and APIs, making it easy to integrate Mux Data into other systems.
Monitor performance of CDNs and video infrastructure Compare and optimize video performance across devices Find playback issues before your customers call you For a complete feature breakdown by pricing plan, please visit https://mux.com/data/#DataPricing .
For custom pricing or a private contract, please contact sales@mux.com , for a private offer.
Highlights
- Monitoring Client-side Video QoE for the largest events & SVOD/AVOD services in the world
- Real-time insights in seconds, Full data portability and ownership
- Observability that helps teams resolve issues quickly, Access to deep team of video experts
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Mux | Custom pricing available through our Sales team (sales@mux.com) | $50,000.00 |
Custom Configuration | Pricing, commitments, & duration consistent with applicable order form | $50,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Encoding | Encoding | Pricing defined on the Mux website or in an order form. | $0.01 |
Storage | Storage | Pricing defined on the Mux website or in an order form. | $0.01 |
Streaming | Streaming | Pricing defined on the Mux website or in an order form. | $0.01 |
Mux Data | Mux Data | Pricing defined on the Mux website or in an order form. | $0.01 |
Real-Time | Real-Time | Pricing defined on the Mux website or in an order form. | $0.01 |
Simulcasting | Simulcasting | Pricing defined on the Mux website or in an order form | $0.01 |
Auto-Generated Live Captions | Auto-Generated Live Captions | Pricing defined on the Mux website or in an order form. | $0.01 |
Dimensions summary
This listing bills through a contract, with pricing set on the Mux website or an order form. You pay separately for usage-based components rather than a single bundled fee. Encoding covers preparing your source files. Storage bills for holding your videos. Streaming charges for delivering minutes to viewers. Mux Data measures viewing performance. Real-Time and Simulcasting support live delivery, and Auto-Generated Live Captions add captions to live video. The Mux and Custom Configuration options let you arrange custom pricing, commitments, and terms through the sales team or an order form.
Top-of-mind questions for buyers
Streaming bills for minutes of video delivered to viewers. Storage bills for the time your videos are held, measured per minute of stored content per month. Encoding covers preparing your source files. These meter separate activities and each appears on your bill independently.
You pay for each component separately, then the charges add together. Encoding, Storage, Streaming, Real-Time, Simulcasting, Auto-Generated Live Captions, and Mux Data each meter their own activity. Streaming minutes and Storage usually drive the largest portions for on-demand libraries. All charges appear on the same invoice.
Newly uploaded videos start in cold storage, which lowers the per-minute storage rate. After 30 days of inactivity, videos automatically move back to cold storage. You do not manage this manually. The Storage dimension bills based on which storage state your assets sit in.
www.mux.com
Helpful?
Vendor refund policy
There are no refund policies in our base packages - please contact sales@mux.com for more information.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our engineers provide hands-on support via email and chat for everyone. We offer Advanced Customer Success Packages at additional cost, with Shared Slack Channel Access, Dedicated Support and CSM Teams, Live Event Support and extended SLAs. Contact sales@mux.com for more information. Contact help@mux.com for any support requests, and sales@mux.com for Advanced Customer Success Packages available.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Mux
By Brightcove Inc.
Top
10
In Video, Media & Entertainment, Streaming solutions
Top
100
In Streaming solutions
Top
50
In Video
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Real-time Performance Analytics
Measures real-time video streaming performance metrics including rebuffering, startup time, video quality, and errors
Multi-platform Compatibility
Works across HTML5-compatible video players, iOS, Android, and major OTT platforms
Quality of Experience Monitoring
Provides client-side video QoE monitoring with intuitive dashboard featuring A/B testing, industry-wide scores, alerts, and detailed per-view information
Data Integration and Portability
Offers full data portability and ownership with data available via exports and APIs for integration into other systems
Infrastructure Performance Tracking
Enables monitoring and comparison of CDN and video infrastructure performance across different devices and endpoints
End-to-End Workflow Monitoring
Monitors and verifies all components of the end-to-end OTT streaming workflow including live events, 24/7 live channels, and product launches in a unified visualization.
Root Cause Diagnosis
Provides root cause diagnosis capabilities across the entire streaming path with visual identification of problems and ability to replay errors from any point in time.
Rapid Issue Resolution
Enables root cause identification and mitigation of streaming problems in minutes with dramatically reduced mean time to diagnose (MTTD).
Integrated Diagnostic Tools
Includes deep dive diagnostic tools accessible directly from a visual dashboard for analyzing streaming errors and performance issues.
Monetization Models
Support for advertising-based (AVOD), subscription-based (SVOD), and hybrid revenue models with integrated engagement, content, and ad insights
Multi-Region Content Delivery
Live and VOD streaming with multi-language, multi-region support, social integration, and comprehensive accessibility options for global audience reach
Adaptive Streaming Technology
Multi-codec adaptive streaming with context-aware encoding capabilities designed to reduce streaming and storage costs by up to 50%
Quality of Experience Monitoring
Built-in QOE Insights to report on health and performance metrics across all viewer sessions and devices
Content Protection
Robust security features including DRM and encryption for content protection across global infrastructure
Standard contract
No
No
No
Customer reviews
Bhavesh J.
Powerful API-First Video Platform with Solid Streaming and Analytics
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I come from a programming background, and I really appreciate Mux’s API support. It lets us create video assets through the API, and overall I like the live-stream creation experience they provide.
From a UI/UX perspective, it’s solid. Since Mux is very API-oriented, it doesn’t put as much emphasis on the UI, but you can still create video assets and set up live streams through the Mux portal. It also surfaces metrics. They provide a player and player wrappers for different mobile app platforms as well, which helps with analytics and with understanding video playback on client devices.
On the content delivery side, they serve video in an adaptive streaming format, and it works well without issues. I do use it in production. For live streaming, though, there’s a bit more delay than with other services. I’m seeing around 30 seconds of delay, and I’ve used other services with lower latency.
Pricing feels okay and reasonable for companies that want a stable solution and don’t want to maintain a CDN delivery network themselves. That said, if you go with open-source or other cheaper options, you can reduce costs. You can also reach out to them for an enterprise deal.
Support is the main area where I’d like to see improvement. It often takes more than 24 hours for them to respond to me. I might be in a different time zone, which could be part of it, but I still expect faster responses to support tickets. On weekends, it can take around 48 to 72 hours to get a reply.
Also they support auto genaration of subtitle as well. I am not sure those thing they implemented using ai or not. But they market it as ai feature.
From a UI/UX perspective, it’s solid. Since Mux is very API-oriented, it doesn’t put as much emphasis on the UI, but you can still create video assets and set up live streams through the Mux portal. It also surfaces metrics. They provide a player and player wrappers for different mobile app platforms as well, which helps with analytics and with understanding video playback on client devices.
On the content delivery side, they serve video in an adaptive streaming format, and it works well without issues. I do use it in production. For live streaming, though, there’s a bit more delay than with other services. I’m seeing around 30 seconds of delay, and I’ve used other services with lower latency.
Pricing feels okay and reasonable for companies that want a stable solution and don’t want to maintain a CDN delivery network themselves. That said, if you go with open-source or other cheaper options, you can reduce costs. You can also reach out to them for an enterprise deal.
Support is the main area where I’d like to see improvement. It often takes more than 24 hours for them to respond to me. I might be in a different time zone, which could be part of it, but I still expect faster responses to support tickets. On weekends, it can take around 48 to 72 hours to get a reply.
Also they support auto genaration of subtitle as well. I am not sure those thing they implemented using ai or not. But they market it as ai feature.
What do you dislike about the product?
They initially supported multiple quality options for static rendition, like 320p, 480p, 720p, and 1080p. Later, they revised it to only three options: high, medium, and low.
On one project, I faced issues while streaming. Since the live streaming feature was on the app side, the live stream kept disconnecting multiple times on moderate network speeds, and I even faced the same issue on 5G as well.
Pricing-wise, it feels a bit heavy for a startup.
On one project, I faced issues while streaming. Since the live streaming feature was on the app side, the live stream kept disconnecting multiple times on moderate network speeds, and I even faced the same issue on 5G as well.
Pricing-wise, it feels a bit heavy for a startup.
What problems is the product solving and how is that benefiting you?
Mux provides API-based support for a wide range of video platform services, such as creating video assets, uploading video assets, and handling subtitles, all through the API. It also supports generating live stream URLs and enabling live streaming via the API, which I found pretty easy to work with. On top of that, they provide their own player library that automatically records video analytics to the Mux dashboard, which saves a lot of time during integration.
Pablo-Medina
Streamline video processing with seamless integration and high-quality encoding
Reviewed on Nov 15, 2024
Review provided by PeerSpot
What is our primary use case?
The primary use case of Mux is as a middleman to process video. They handle the encoding, storage, and serving of videos. We use their built-in video player which includes analytics. We are currently using the platform to integrate it with our product.
What is most valuable?
The most valuable features of Mux include the ease of integration and the high-quality video encoding. Using Mux saves a lot of development time. If we were to build our own encoding and all of this, it would have taken probably a year from our development. Mux reduced this by a lot.
What needs improvement?
The documentation could be improved, specifically keeping it updated to match what the product is now. Currently, there is a lack of information about customizing the video player.
For how long have I used the solution?
We have been using Mux for the last year, around February until now.
What do I think about the stability of the solution?
Mux is very stable, and we have never experienced any downtime. The app responds in good time and is pretty fast.
What do I think about the scalability of the solution?
Mux handles a lot of the heavy lifting such as storage and serving. However, the main concern is the pricing once we reach a large number of users, which at that point might not be a viable option.
How are customer service and support?
There has been no need to communicate with technical support for Mux so far.
Which solution did I use previously and why did I switch?
Initially, we were using a basic setup with impact encoding but found it difficult to meet requirements. We explored solutions from AWS and GCP but found them complicated and time-consuming to implement. We eventually chose Mux because it provided a simpler installation process.
How was the initial setup?
The initial setup process was rated a seven out of ten since of some challenges with documentation during updates. Overall, it was not too difficult.
What about the implementation team?
The deployment was done in-house by a small team of four. No third-party assistance was used.
What was our ROI?
By using Mux, we have saved a lot of development time, which is very valuable.
What's my experience with pricing, setup cost, and licensing?
Currently, we are using the development tier, which is free. It has limitations such as only being able to use ten-second videos, but it is sufficient for our current needs.
Which other solutions did I evaluate?
We explored solutions from AWS, GCP, and other third parties before choosing Mux.
What other advice do I have?
I would rate Mux a nine out of ten. I recommend new users to install it and get started as it has a lot of community support that makes it easy to resolve any issues. I would definitely recommend Mux to others.
RajatKumar1
Create robust APIs with helpful context package but needs to be faster
Reviewed on Oct 23, 2024
Review provided by PeerSpot
What is our primary use case?
I use Mux for creating backend APIs. I work with Golang and use the Genesys framework and GorillaMux for API creation.
What is most valuable?
In Mux, there is a context package that helps delay responses for third-party integrations. Using different features, we create robust APIs with GorillaMux.
What needs improvement?
There isn't anything specific that could be better.
For how long have I used the solution?
I've been using Mux for 2.8 years.
What do I think about the stability of the solution?
I initially used Mux and then switched to the GIN framework since it is faster. However, during my use of Mux, stability wasn't a significant issue.
Which solution did I use previously and why did I switch?
I initially used Jumex Mux and then switched to the GIN framework which I find faster.
How was the initial setup?
GorillaMux syntax is very easy and not complex. If you're new to Golang or GorillaMux, you can start creating APIs within a month.
What other advice do I have?
Mux is better when using the GOM function or inbuilt object-relational mapping. It should be better than the GIN framework.
I'd rate the solution seven out of ten.
Omar B.
Video management handled out-of-the-box
Reviewed on Aug 09, 2023
Review provided by G2
What do you like best about the product?
Solid APIs and feeling worry-free whenever it comes to streaming videos, especially with the direct Sanity integration.
What do you dislike about the product?
We initially weren't satisfied with Mux<>Sanity plugin, but their team was reactive and decided to improve it to make content creation smoother.
What problems is the product solving and how is that benefiting you?
Rendering videos with the right size and integratin with the CMS.
Ashik C.
Seemless video streaming and content management. API first development is great advantage
Reviewed on Jul 07, 2023
Review provided by G2
What do you like best about the product?
Content management, streaming and video tracking
What do you dislike about the product?
It takes little time to approve videos , its great to have pre-roll, middle-roll and post-roll advertisement features.
What problems is the product solving and how is that benefiting you?
It removes all the pain of managing large digital assets .