Hootsuite
HootsuiteExternal reviews
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Hootsuite Review
What do you like best about the product?
Analytics, Streams, Ampyfi, Planner
I've been using Hootsuite for over 2 years and it fits perfectly as a solution for social media management and customer service operations.
I've been using Hootsuite for over 2 years and it fits perfectly as a solution for social media management and customer service operations.
What do you dislike about the product?
I believe it is a platform that suits me perfectly and therefore there is nothing I don't like.
What problems is the product solving and how is that benefiting you?
Inbox 2.0 helps us quickly identify problems using keywords and map important issues for a quick solution for our customers.
Continuous user experience improvements to the platform.
What do you like best about the product?
Being able to manage all my social platforms in one place for all my clients. My team uses Hootsuite daily for posting, reporting, and community management and there is no way we would be able to handle the volume of client requests and client load if we did not have Hootsuite, the tool that helps us manage it all in one clean dashboard.
What do you dislike about the product?
Because it's a 3rd party tool any API changes mean there are service disruptions which you don't have in the same way when you post natively.
What problems is the product solving and how is that benefiting you?
We can quickly manage all our client's profiles, report on progress and interact with feedback in real time. Without Hootsuite we would have to log into multiple different accounts for each platform we were using and would not be able to manage the amount of clients we can easily use in the platform now.
Great platform for SAC
What do you like best about the product?
What I like about the platform is the scheduling of posts, I can schedule all my posts and plan for a future event without delay
What do you dislike about the product?
There are no negative points, it perfectly meets my needs and those of my clients.
What problems is the product solving and how is that benefiting you?
Some crashes and bugs that have been optimized
best experience
What do you like best about the product?
Very easy to use and I managed my social media in one place.
What do you dislike about the product?
I wish there was an option to see the sentiment of the comments.
What problems is the product solving and how is that benefiting you?
Using Hootsuite, I don't need to give each user access directly to social networks, as the platform brings together all account management.
possibility to integrate within a huge amount of apps
What do you like best about the product?
possibility to integrate within a huge amount of apps, you can integrate bots to engage, create easy to use automations and customer satisfactions questionary
What do you dislike about the product?
I would like to be able to create a ticket number to give to my custumer and when they come back, so I could easily find a specific case or even he could come back and talk about something using this ticket number
What problems is the product solving and how is that benefiting you?
Is solving: Publishing, engaging. It turns out to be quite easy to do this actions
I use it daily!
What do you like best about the product?
Hootsuite's exceptional customer service stands out to me, which has left a lasting impression. My direct contacts with their support team contribute significantly to my positive experience with a tool I use daily. Hootsuite's user-friendly interface makes it accessible for social media beginners and experts, offering a seamless experience. Additionally, I value the regular updates they provide, which keep me informed about the latest features and improvements and enhance the overall usability of the platform.
What do you dislike about the product?
One drawback I've encountered with Hootsuite is the occasional limitation with the tag feature, especially on Twitter. There are instances where I can't use the tag feature, and I'm forced to either run the tweet as is or post it in real time. I've experienced a similar issue with LinkedIn, although they are actively addressing this concern.
What problems is the product solving and how is that benefiting you?
Hootsuite helps me with time management. The scheduling feature allows me to plan my weeks with holidays, recognitions, etc., without completing everything in one day.
Hootsuite is a great tool to maximize efficiency and promote several campaigns for employee advocacy
What do you like best about the product?
I love every feature that allows for extremely efficient workflows, saving time. The ease of scheduling posts in advance across several different platforms, as well as improved features for personalization on LinkedIn, allows for a very small team to manage daily posts to all of our channels at once. The analytics features are incredibly helpful, often more helpful than information from direct social channels themselves, as they are customizable and provides new perspectives - including industry competitive data. Lastly, the Amplify platform has become an extremely integral feature for employee advocacy; as it is able to provide a thorough experience and support several new opportunities for a large program of people that want to share things on their own social networks. This provides a lot of value, reach, and engagement. We use all these features frequently on a daily basis, every work day of the year.
What do you dislike about the product?
Every so often, there are a few glitches - including using pre-made UTMs alongside their link shortener when building posts, grammarly glitches when trying to make changes, and trying to add more content administrative/creation access to team members on Amplify. The only social platform I don't primarily use Hootsuite for is Instagram, as it is easier to post directly on that channel rather than sending notifications to the app. One feature that I don't use either is the AI tool, just because it doesn't implement any perspectives from B2B marketing that makes social copy different from typical B2C marketing.
I don't dislike these things entirely, but there are two areas of challenges. Newcomers can be a little intimidated when using the platform for the first time, but there are many opportunities for training and support when integrating the tool. Lastly, customer support is fantastic when requested - but it can be difficult to locate where to contact their help team aside from the chat bot.
I don't dislike these things entirely, but there are two areas of challenges. Newcomers can be a little intimidated when using the platform for the first time, but there are many opportunities for training and support when integrating the tool. Lastly, customer support is fantastic when requested - but it can be difficult to locate where to contact their help team aside from the chat bot.
What problems is the product solving and how is that benefiting you?
Sometimes, platforms like LinkedIn don't provide the easiest way to observe historical analytic data (such as follower count), and Hootsuite does an amazing job at compensating for that. I find it easier and more thorough to use Hootsuite analytics for measuring success of our posts and pages. Additionally, it is a lot of time-consuming and tedious work to manage and post to 3-4 different social platforms at once. Hootsuite is able to make each post manageable across all platforms, even allowing for customization of each - which boosts efficiency and saves a lot of time. Lastly, employee advocacy can be challenging when managing communication with so many different stakeholders and providing the resources and tools for them to do so. Hootsuite Amplify allows a central place for our program to thrive, providing analytic data & leaderboard information to encourage friendly competition. It also saves a lot of time by making things easy to share at the click of a button; and to create & customize our content. We learn so much from all these features, allowing us to improve in many areas - and are able to increase our reach and engagement significantly.
Simple and friendly navigation, great support from the company when need help.
What do you like best about the product?
the friendly usage. Simple report information
What do you dislike about the product?
I would like to have more options of images to use. More variety.
What problems is the product solving and how is that benefiting you?
gives the chance to manage in a better way the marketing and posts of the brands as well gives the opportunity to review and manage information.
Amazing tool
What do you like best about the product?
Hootsuite is an amazing tool to manage social media posts. Their recent addition of various AI plug-ins has made the content creation process even more convenient. The Hootsuite team has always been incredibly supportive, and I love their engaging webinars on social media.
What do you dislike about the product?
There’s nothing that I dislike on Hootsuite.
What problems is the product solving and how is that benefiting you?
Hootsuite brings a lot of convenience to check analytics and manage posts.
I've had a great experience with our account team.
What do you like best about the product?
Being able to schedule and manage posts and report on the analytics easily.
What do you dislike about the product?
Nothing much. There are just a few things you can do on the native channels that can't be done with HS.
What problems is the product solving and how is that benefiting you?
It is helping us to manage scheduling and easily report back to clients.
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